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Most Popular Questions |
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Q. What are your shipping rates for prescriptions, and how long will it take for my order to arrive? |
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| A. Prescription Orders: | | | Shipping Method | Cost | | Standard (5-10 business days)* | FREE | | Priority (5-7 business days)* | $9.95 | | Express (3-6 business days)* | $16.95 | | | | | *We verify new prescriptions with your physician, which may impact delivery times. |
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Q. I just moved. How do I update my shipping information online? |
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| A. You can update your shipping information at any time. Begin by signing in to your account. At the top of the My Account page, you will see three tabs. Click on the Account Profile tab. To update your shipping information, click on the Edit/Add/View link under Shipping Information. |
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More information...
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 | | | | | CVS/pharmacy is committed to delivering exactly what you want, when you want it. That’s why we offer free shipping on certain orders as well as a variety of shipping options with competitive rates and convenient delivery times. | | | | | Shipping rates and times for prescription items. | CVS/pharmacy offers FREE standard shipping for prescription items every day,** along with a range of shipping options with competitive rates and convenient delivery times. Our current delivery methods and rates may be subject to change and various shipping policies and exceptions may also apply, depending on what you are ordering.
| Prescription Orders: | | | Shipping Method | Cost | | Standard (5-10 business days)* | FREE | | Priority (5-7 business days)* | $9.95 | | Express (3-6 business days)* | $16.95 | | | | *We verify new prescriptions with your physician, which may impact delivery times.
**Some prescriptions do not qualify for standard shipping. Please read Shipping policies and exceptions. Free shipping of prescriptions applies to our standard shipping method which takes 5-10 days to process and deliver. Our prescriptions are shipped from our Indianapolis location. Please note that prescription orders cannot be combined with nonprescription orders, and do not count toward free shipping offers for nonprescription orders. | | | Shipping policies and exceptions. | Some medications require special shipping and handling,
Controlled Substances: Federal and state regulations require that we ship orders for Schedule II controlled substances Express, and they cannot be shipped to post office boxes or APO/FPO addresses. We require an adult signature (18 years or older) for delivery of these medications. Please refer to the Special Prescription Deliveries section in Help for a list of these medications.
Hazardous or Regulated Items: Some prescription and nonprescription items (e.g., aerosols, aerosol inhalers, or flammable, volatile, or corrosive materials cannot ship by air because they have the potential to interfere with flight safety. They must ship ground via Standard delivery within the 48 contiguous United States and cannot ship to Alaska, Hawaii, APO/FPOs, or US territory addresses.
New Prescriptions: If your health care provider does not call your prescription in to us directly, we will verify orders for new prescriptions before we fill them. Depending on the verification time and the shipping method you select, you can expect to receive your medication in 3-10 business days.
Shipping Method Restrictions: Express and Priority delivery services are not available for all items. Some items must ship via Standard delivery.
Special Prescription Deliveries: If your order contains refrigerated medications, to ensure that they ship at the proper temperature we ship them Express, packaged with a cold gel pack, to all addresses except post office boxes, and APO/FPOs. Schedule III, IV, and V medications ship via certified mail. We require an adult signature (18 years or older) for delivery of these medications. Please refer to the Special Prescription Deliveries section for a list of these medications. | | | | | | | |
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