A.You can shop as a guest for nonprescription items. On the Create an Account page, click on the Skip Registration and Continue Checkout as a Guest link. We will collect shipping, billing and contact information for purposes of placing your order, but we will not save this information you will need to reenter it next time you place an order..
A.Signing up for an online account is quick and easy. On the Create an Account page you will be asked to enter and confirm your email address (which will serve as your User ID) and choose a password. Passwords are case sensitive and must be between 6 and 10 letters or numbers. Special characters or symbols (for instance: @, *, ^, %) are not valid. You will also be asked for other personal information necessary to set up your account. Once you complete this process, your account is set up. However, in order to view your prescription records and take advantage of all the online tools available to you, you will need to sign up for Prescription Management..
Q.
I have forgotten my User ID and/or password. Can I retrieve them online?
A.Your User ID is your email address. If you have forgotten your email address or if you no longer use the email address, please contact Customer Care 1-(888) 607-4CVS (4287). To retrieve your password, go to the sign in page and click on the Forgot Password link. Enter your email address and click the Continue button. Please click on the link within this email. You will then need to provide the correct answer to the security question you entered when you created your account. Next, create and confirm a new password. Your old password will no longer be valid..
ExtraCare and ExtraBucks Rewards FAQs
Q.
How do I access (or update) my ExtraCare account online?
A.In order to access your ExtraCare account online, you will need to attach your ExtraCare card to your online account. Sign in and click on ExtraCare at the top of the page. On the right you will see a link to Attach your Card Now . After you have completed these steps you can update your account at any time. If you are unable to attach your card, or have related issues, please call (800) SHOP CVS (746-7287) and ask a representative to verify that we have your current ExtraCare information on file. If the information is not current, the representative will be happy to update it for you..
Q.
I lost my ExtraCare card. How do I get a new one and transfer my balance?
A.We can transfer the balances from your lost card to a new card and mail the card to you. It takes 7-10 business days to arrive by mail. Call (800) SHOP CVS (746-7287), and a representative will be happy to assist you..
Q.
My ExtraBucks Rewards coupon isn't working. Can you help?
A.First, check to see if your ExtraBucks Rewards coupon has expired. As long as the coupon has not gone beyond its expiration date, you can use it for online or in-store nonprescription purchases. Expired coupons cannot be reissued; they must be used before their expiration date. Likewise, circular bucks can only be used for in-store purchases and must be used before their expiration date. If you continue to have issues call (800) SHOP CVS (746-7287), and a representative will be happy to assist you.
To print your coupons for in-store purchases, begin by signing in to your account. After you sign in, go to the ExtraCare page and click on the Current Rewards tab. Click on the reward description for your printable coupon. Remember to check the expiration date to make sure your coupon hasn't expired. To use your rewards or coupons for an online order, click on the Coupons/ExtraCare Rewards button in your Shopping Cart to apply rewards and coupons to your order..
A.The ExtraCare Pharmacy & Health Rewards™ program is the only way to earn rewards for your prescription purchases. Any prior prescription rewards program has been replaced by this program..
A.Everyone can join. Rewards cannot be earned for prescriptions purchased in Arkansas, New Jersey or New York; on any prescriptions for controlled substances purchased in Hawaii or Louisiana; or on any prescriptions transferred to a CVS/pharmacy® in Alabama, Mississippi or Oregon..
A.The HIPAA Authorization allows CVS/pharmacy® to record the prescription earnings of each person who joins the ExtraCare Pharmacy & Health Rewards™ program..
A.$5 Pharmacy & Health ExtraBucks Rewards will be issued approximately 1 week after every 10 credits have been earned. Rewards will print on the receipt or at the ExtraCare Coupon Center. They're also available on CVS.com®.
To collect your rewards online, you'll need to have or Create a CVS.com Account and link your ExtraCare card when prompted. Then sign in to your account and go to the My Savings & Rewards tab in ExtraCare..
Q.
How can I spend the Pharmacy & Health ExtraBucks Rewards™ that I earn?
A.They can be used on most items throughout the store. They cannot be used to purchase prescriptions, alcohol, gift cards, lottery, money orders, postage stamps, pre-paid cards or tobacco products..
Online Shopping FAQs
Q.
Can you tell me the price of a certain item and whether it is currently in stock online or in a specific store?
A.Online prices, sales and specials are not always the same as in-store prices, and prices may change from store to store too. You can find the online price of a certain item, and check whether it is in stock online, but we don't have visibility to store merchandise or prices. Call or visit your local CVS/pharmacy store for product availability and prices..
A.In your Shopping Cart, you will see a Use Coupons/ExtraCare Rewards button at the bottom of the page. Before you proceed to Checkout, click on this button to add coupon codes and to redeem your ExtraCare rewards and coupons. .
A.No. Expired coupons must be utilized before their expiration date. Likewise, circular bucks can only be used for in-store purchases and must be used before their expiration date. .
Q.
Why are prices in the circular sometimes different than those listed on your site?
A.Inventory and prices can vary between our online and in-store offerings. To view the most current selection of online sale items, go to the Sales & Specials aisle..
Q.
I need to be credited for an order, product, or shipping charge.
A.If you need to receive credit for an order, contact Customer Care toll-free at 1-(888) 607-4CVS (4287). An agent will write up a credit form for the order, item, or shipping charge..
A.At this time, we do not accept CVS gift cards as a valid form of payment for an online purchase. However, you can purchase CVS Gift Cards or check the balance of a CVS gift card online. And you can purchase and redeem CVS Gift Cards at any CVS/pharmacy store..
Q.
I have a flexible spending account. How do I know which products are eligible for FSA reimbursement?
A.At CVS/pharmacy, we make it easy for you to see which medical supplies, vitamins, and over-the-counter health and personal care products are eligible for flexible spending account reimbursement. Simply click on Shop at the top of the page and then click on FSA Eligible Items on the left hand side of the page. Check with your plan to confirm product eligibility.
Ordering Your Prescriptions FAQs
Q.
Can I order a new prescription online for in-store pickup?
A.You can order new prescriptions for home delivery online, but if you want to pick up your new prescription at your local CVS/pharmacy you will need to bring the paper prescription to the store or have your health care provider call it in. However, you can order your prescription refills online for in-store pickup..
Q.
How do I transfer a prescription from another pharmacy to CVS/pharmacy? Can I have it delivered to my home or pick it up at a CVS/pharmacy store?
A.To transfer a prescription, sign in to your account and click on Pharmacy. Then click on the Transfer Prescriptions button. The next page will ask you to enter your name, date of birth, phone number, current pharmacy name and phone number, and the prescription information. You will have the option of transferring a number of prescriptions or just one. Click Continue and choose either a shipping method and location, or a CVS/pharmacy where you want to pick it up. We will do the rest to process your transfer request. .
Q.
How can I check the status of my prescription for home delivery?
A.When you place your order online, we will send you a shipping confirmation email containing a tracking number and a link to the package carrier's website to track the progress of your order. Please note that it may take up to 24 hours for the tracking number to take effect..
Q.
Can I cancel or edit an order submitted for in-store pickup?
A.Once you've submitted a prescription refill request for in-store pickup, any changes you need to make are best done by phone to the CVS/pharmacy store where you requested the prescription be available for pickup.
Q.
How can I find out if a generic equivalent is available for my prescription?
A.When you sign up for Prescription Management, you will automatically be notified when a generic equivalent becomes available. You will then be given the option to refill with a generic product or remain with your current prescription. In some cases, your doctor will have a medical reason why you need to stay with the brand he or she prescribed. In this instance, you will not be given the option for a generic equivalent..
Q.
When I went to pick up my prescription, they told me they did not receive my online in-store refill request. Why?
A.After placing your order, you should receive a confirmation email verifying that we received your order and are processing it. If you did not receive a confirmation email, we did not receive your order. From time to time, online orders do not go through. Failures could originate from the CVS.com system, the store's system, or from your computer. We recommend that you print a copy of your online receipt for your records.
Q.
Can I specify the quantity of my medication to be dispensed for in-store pick-up or home delivery?
A.At this time, you cannot specify prescription quantity online for in-store pickup or home delivery. For these types of requests, you will need to contact the pharmacy that is filling the medication (the actual store for in-store pickup) or call 1-(888) 607-4287 for home delivery. .
Q.
How do I view my prescription history in my account information?
A.In order to view and print your prescription history online, you will need to first sign up for Prescription Management. Completing this simple, one-time process will allow you to easily manage your prescriptions online, and access an array of online tools and services. Our online tools allow you to view and print your prescription records, find detailed information about your prescriptions, set up refill reminders, and link the prescription information of your children to your account. We encourage you to sign up for Prescription Management..
Q.
Why can't I access my prescriptions records online?
A.Your prescription records are private information that should remain between you, your doctor and your pharmacist. In order to protect your privacy, we require a separate one-time, two-step authentication process so no one but you, or someone you trust, can view your prescription records. In order to view your prescription records and purchase your prescription medications with the click of a button, you will need to complete this verification process. To view your prescription records and purchase your prescription medications, sign up for Prescription Management now .
Q.
How do I print my prescription history from the website?
A.You can view all the details of your prescription history online by completing a separate one-time, two-step verification process so no one but you, or someone you trust, can view your prescription records. To view your prescription records, sign up for Prescription Management now. If you have already completed this process, sign in to your account and click on Pharmacy. From the Pharmacy page, click on the View All Prescriptions button..
A.To check the status of your order, sign in to your account. At the top of the My Account page, you will see three tabs. Click on the Order Status tab. In this section, you can view your order status. .
A.When you place your order online, we will send you a shipping confirmation email containing a tracking number and a link to the package carrier's website to track the progress of your order. Please note that it may take up to 24 hours for the tracking number to take effect. .
Q.
What is your return policy for nonprescription purchases?
A.Our hassle-free return policy allows you to return products to any CVS/pharmacy store or by mail within 30 days of receipt, subject to a few exceptions. Store Returns: Bring any unopened, damaged, or defective nonprescription item(s) along with your receipt (invoice) to any CVS/pharmacy store to get a credit of the full purchase price. Mail Returns: Call our Customer Care Specialists at 1-(888) 607-4CVS (4287) to return items by mail. We will work with you to ensure that both your return and credit refund are processed accurately..
Q.
I'm tax exempt, but tax is still being applied to my order. Why?
A.Our ordering system does not automatically identify tax exempt customers. This means tax is automatically included with all orders. If you are a tax-exempt customer, you will be initially charged for the amount of tax on your order. However, you can receive a credit for the amount of tax on your order by following these steps:
After placing your order, fax a copy of your tax exemption form to our office at (401) 652-1010.
On the cover letter, direct the fax to the attention of Suzanne Bianchi, and include either your order number or a copy of your invoice so that we can quickly identify the appropriate account.
Once we receive your tax exemption form, we will write a credit for the amount of tax on your order.
Once your tax exemption form is on file with us, take the following steps when you place an order:
Place the order (tax will still be included).
Contact us by calling 1-(888) 607-4CVS (4287) and press option number 3.
Notify the customer service representative of your tax-exempt status, and provide your name and order number.
Once we receive this notification from you, we will automatically write up a credit for the tax on your order, which will appear on your next billing statement.
Please note: Your tax exemption form will remain on file in your account for one calendar year from the day you faxed it to us. Once that calendar year is over, you will need to refax your tax exemption form to us. .
Q.
I received the wrong order or item. What should I do?
A.If there is an order discrepancy or your package arrived damaged, please contact our Customer Care Specialists immediately at 1-(888) 607-4CVS (4287). Include the order number along with the reason for the return when you contact us. We may credit shipping charges if your merchandise is defective or damaged. .
Q.
I need a replacement for my order. What should I do?
A.We cannot assist you with issues involving your credit card provider. You will need to contact your credit card company directly to dispute the charge..
A.Contact our Customer Care Specialists at 1-(888) 607-4CVS (4287) for details on cancelled orders. Our agents will review their records to see if the order was cancelled due to fraud, an unverified address or if the order was a Refer to Issuer..
Other FAQs
Q.
Where can I find store locations, hours and other information?
A.At the bottom of any page of the website, look for the Careers link under CVS Caremark Corporate Information. This will take you to the Careers section of our corporate website. From there you can find information on the career opportunity that best suits your needs, and take steps to apply online or submit your resume..
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