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Frequently Asked Questions

Sign In and Account FAQs

Q.

Do I need to create an online account to place an order?


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Q.

How do I sign up for an online account?


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Q.

I have forgotten my User ID and/or password. Can I retrieve them online?


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ExtraCare and ExtraBucks Rewards FAQs

Q.

How do I access (or update) my ExtraCare account online?


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Q.

I lost my ExtraCare card. How do I get a new one and transfer my balance?


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Q.

My ExtraBucks Rewards coupon isn't working. Can you help?


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ExtraCare Pharmacy & Health Rewards FAQs

Q.

Do I need to join to earn rewards?


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Q.

Do I need a new ExtraCare card to join?


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Q.

Is there any reason why I can't participate in this program?


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Q.

Why do I need to sign a HIPAA Authorization?


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Q.

How will I get the rewards I earn?


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Q.

How can I spend the Pharmacy & Health ExtraBucks Rewards™ that I earn?


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Online Shopping FAQs

Q.

Can you tell me the price of a certain item and whether it is currently in stock online or in a specific store?


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Q.

How do I apply an e-coupon to my order?


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Q.

Can I still use my expired coupon?


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Q.

Why are prices in the circular sometimes different than those listed on your site?


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Q.

I need to be credited for an order, product, or shipping charge.


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Q.

Can I use gift cards for my online purchase?


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Q.

I have a flexible spending account. How do I know which products are eligible for FSA reimbursement?


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Ordering Your Prescriptions FAQs

Q.

Can I order a new prescription online for in-store pickup?


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Q.

How do I transfer a prescription from another pharmacy to CVS/pharmacy? Can I have it delivered to my home or pick it up at a CVS/pharmacy store?


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Q.

How can I check the status of my prescription for home delivery?


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Q.

Can I cancel or edit an order submitted for in-store pickup?


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Q.

How can I find out if a generic equivalent is available for my prescription?


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Q.

When I went to pick up my prescription, they told me they did not receive my online in-store refill request. Why?


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Q.

Can I specify the quantity of my medication to be dispensed for in-store pick-up or home delivery?


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Q.

How do I view my prescription history in my account information?


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Q.

Why can't I access my prescriptions records online?


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Q.

How do I print my prescription history from the website?


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myWeekly Ad FAQs

Q.

What determines the offers featured in the Deals on Things You Buy section?


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Q.

Is myWeekly Ad really different for me than it is for other customers?


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Q.

How often are offers updated?


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Nonprescription Order FAQs

Q.

What is the status of my order?


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Q.

Where is the tracking number for my order?


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Q.

What is your return policy for nonprescription purchases?


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Q.

I'm tax exempt, but tax is still being applied to my order. Why?


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Q.

I received the wrong order or item. What should I do?


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Q.

I need a replacement for my order. What should I do?


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Q.

I have a charge on my statement that I do not recognize.


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Q.

Why was my order cancelled?


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Product Warning FAQs

Q.

Which products contain cocamide diethanolamine (cocamide DEA) or diethanolamine (DEA)?


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Other FAQs

Q.

Where can I find store locations, hours and other information?


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Q.

How do I apply for a job or career opportunity with CVS/pharmacy or CVS Caremark online?


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