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Return Policy

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Return Policy



Returning nonprescription items in store or online

If you received a damaged package or there's an order discrepancy, call Customer Care immediately at 1-888-607-4CVS (1-888-607-4287). We'll need your order number and the reason for your return. Shipping charges can't be refunded unless your merchandise arrived defective or damaged.

Our hassle-free return policy allows you to return nonprescription products to any CVS/pharmacy store or by mail within 30 days of receipt, subject to a few exceptions:

  • Store returns: Bring any unopened, damaged or defective nonprescription item(s) along with your CVS.com invoice to any CVS/pharmacy store to get a credit for the full purchase price.
  • Mail returns: Call Customer Care at 1-888-607-4CVS (1-888-607-4287) before returning items by mail. We'll work with you to ensure that both your return and credit refund are processed accurately.

Returning prescriptions or issues with your prescription order

If you have questions or concerns about prescription items in your order, call Customer Care at 1-888-607-4CVS (1-888-607-4287). Due to legal restrictions, prescription medications ordered online can't be returned to CVS/pharmacy stores.

100% satisfaction guarantee on CVS/pharmacy Brand products

All CVS/pharmacy Brand products are 100% satisfaction guaranteed or your money back. If you're dissatisfied for any reason, you can return the CVS/pharmacy Brand product (opened or unopened) along with your receipt or invoice to any CVS/pharmacy store. We'll refund the full purchase price — no questions asked!

To return the item by mail, call Customer Care at 1-888-607-4CVS (1-888-607-4287). We'll work to ensure that both your return and credit refund are processed accurately.

100% satisfaction guarantee on beauty purchases

Be 100% happy or receive 100% money back on any beauty products. If you're dissatisfied for any reason, you can return the beauty product (opened or unopened) along with your receipt or invoice to any CVS/pharmacy store. We'll refund the full purchase price — no questions asked!

To return the item by mail, call Customer Care at 1-888-607-4CVS (1-888-607-4287). We'll work to ensure that both your return and credit refund are processed accurately.