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Shipping Information



Shipping Rates and Delivery Times

We're committed to delivering exactly what you want when you want it. That's why we offer a variety of shipping options with competitive rates and convenient delivery times — as well as free shipping on certain orders.

Our current delivery methods and rates are subject to change and various shipping policies and exceptions also might apply to your order. Your shipping charges, including any applicable surcharges, will be clearly stated on the Verify Order page.

Order arrival varies depending on the type of items ordered and the type of shipping selected. All shipments are subject to product availability. Orders placed on a weekend or holiday and expedited orders placed after 12 PM ET might not ship until the next business day.

We ship nonprescription orders to all 48 contiguous U.S. states, and nonprescription orders containing only non-hazardous items to Alaska, Hawaii, Guam, American Samoa, Puerto Rico, the U.S. Virgin Islands and P.O. box addresses via UPS Surepost. We do not ship to APO/FPO/DPO addresses.

In addition, we verify every new prescription order before we fill it unless a health care provider calls it in to us directly. Depending on the verification time and the shipping method you select, you can expect to receive your medication in 3–10 business days.

Prescription order shipping rates and delivery times

Standard Shipping**
5–10 business days
FREE
Expedited Priority Shipping**
5–7 business days
$9.95
Express Shipping**
3–6 business days
$16.95
Overnight Shipping**
1–3 business days
$24.95

Nonprescription order shipping rates and delivery times

Orders containing items eligible for free standard shipping:*

Standard Shipping**
5–10 business days
$5.49
Expedited Shipping**
2–4 business days
(available only in the 48 contiguous states)
$12.95

Orders containing only items eligible for free shipping:*

Standard Shipping**
5–10 business days
$5.49 or FREE with $49 purchase
Expedited Shipping**
2–4 business days
(available only in the 48 contiguous states)
$12.95

Surcharge per pound for each pound over 10 pounds:*

Standard Shipping
$0.49
Expedited Shipping
$1.49

*Products noted as Free Standard Shipping Eligible will ship for free if your order meets all requirements for free shipping, all items are eligible and your order does not accrue a weight surcharge. Some products also might incur individual surcharges. For every pound over 10 pound, your order will accrue an additional $.49 per pound if the order ships Standard. If shipped Priority, your order will accrue an additional $1.49 per lb for every lb over 10 pound. You will see this calculation throughout the checkout process.

**All shipments are subject to product availability. Orders placed on a weekend or holiday and expedited orders placed after 12 PM ET might not ship until the next business day. At this time, we only ship nonprescription orders containing non-hazardous items to Alaska, Hawaii, Guam, American Samoa, Puerto Rico, the U.S. Virgin Islands and P.O. box addresses via UPS Surepost. Delivery time via UPS Surepost outside the 48 contiguous U.S. states can be as long as 2-4 weeks. We do not ship to APO/FPO/DPO addresses.

Where we ship

We ship to the following locations:

Prescription orders

  • Any valid U.S. address (including P.O. boxes, with some exceptions)
  • U.S. military, APO, FPO and DPO addresses (with some exceptions)
  • Orders containing non-hazardous items to Alaska, Hawaii, Guam, American Samoa, Puerto Rico, the U.S. Virgin Islands and P.O. box addresses.

Nonprescription orders

  • Any valid U.S. address (including P.O. boxes, with some exceptions)
  • Orders containing non-hazardous items to Alaska, Hawaii, Guam, American Samoa, Puerto Rico, the U.S. Virgin Islands and P.O. box addresses.

How items are shipped

Most orders ship in discreet packaging and might arrive in more than one box.* Incontinence products such as Poise, Depends and Tena (when ordered in full case quantity) are shipped in the original manufacturer carton.

*Prescriptions ship separately from nonprescription items.

Tracking your order

When you place your order online, we'll send you a shipping confirmation email containing a tracking number and a link to the package carrier's website so you can track your order. Please note that it can take 24–48 hours for the tracking number to appear.

Shipping Policies and Exceptions

Some items require special shipping and handling. To learn more about orders containing prescription items, refer to Special Prescription Deliveries and review our list of Refrigerated Medications.

Controlled substances

As of 1/1/14 we will no longer dispense controlled substances.

Hazardous or regulated items

Some prescription and nonprescription items cannot ship by air because they have the potential to interfere with flight safety. These items must ship ground via Standard Delivery within the 48 contiguous states; they cannot be shipped to Alaska, Hawaii, Guam, American Samoa, Puerto Rico, U.S. Virgin Islands, APO/FPO/DPO or P.O. box addresses. Examples of such items include aerosols, aerosol inhalers , and flammable, volatile and corrosive materials like rubbing alcohol, astringents, fragrances, nail polish and nail polish remover.

New prescriptions

We verify every new prescription order before we fill it unless a health care provider calls it in to us directly. Depending on the verification time and the shipping method you select, you can expect to receive your medication in 3–10 business days.

Shipping method deliveries

Expedited delivery services for nonprescription items are available only for street addresses within the 48 contiguous states. Some items must ship via Standard Delivery.

Special prescription deliveries

Orders containing refrigerated medications are packaged with a cold gel pack. These ship Express (except to APO/FPO/DPO addresses) to ensure proper room temperature.

Surcharges per address

There might be an additional shipping and handling surcharge to ship orders outside the 48 contiguous states, including to Alaska, Hawaii, Guam, U.S. Virgin Islands, American Samoa and Puerto Rico.

Surcharges per item

There might be an additional shipping and handling surcharge associated with particular items in our order. You'll be notified if any such charges apply to items in your order during Checkout.

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