Most Popular Questions
Updating your account
Visit the My Account page to:
- Update personal information
- Manage shipping, billing, credit card and flexible spending (FSA) account information
- Change your password
- Change your email status
- Add prescription management
- Link your ExtraCare card
- Connect to Microsoft Health Vault
If you've forgotten your password, you can reset it using your email address and security question.
Please note: Passwords are case sensitive. They must be at least 7 characters long and include at least 1 letter and 1 number. They cannot include your User ID or the word “password”. Only these special characters can be used: !@#$%^&*()
If you've forgotten the email address you used to set up the account, please call Customer Care Account Services at 1-888-287-5644.
Accessing your account
If you're having trouble accessing an account you've already created, please call Customer Care Account Services at 1-888-287-5644.