If you don't love your beauty purchase, get your money back! It's a risk-free way to shop.
At CVS/pharmacy®, we know the importance of customer satisfaction. That's why we guarantee you'll love the beauty products you purchase in your CVS/pharmacy® or at CVS.com®. If you aren't completely satisfied, return it for your money back. It's a simple way to explore all your beauty options.
- All refunds must be requested within 60 days of purchase.
- Returns made without a receipt will be issued a store credit to be put toward an exchange or future CVS/pharmacy® purchase.
- Our beauty guarantee covers the following categories of merchandise: cosmetics, skin care, nails, healthy skin care, sun care, hair care, hair accessories, hair color, ethnic hair care and fragrance.
For in-store returns, please bring your receipt or invoice along with the product you wish to return to any CVS/pharmacy® store. The product may be opened or unopened. Beauty products purchased on CVS.com® can be returned in store and by mail.
For mail returns from CVS.com® purchases, call our Customer Care Specialists at 1-888-607-4CVS (4287) to return items by mail. We will work with you to ensure that both your return and credit refund are processed accurately.