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New Prescription Request

To pick up your new prescription at your CVS/pharmacy store:

IMPORTANT: We can't fill prescriptions for controlled substances for home delivery. Please check to see if this includes
your medication before placing your order. View list.

If you have the paper prescription written by your doctor:

  • Take your paper prescription to your local CVS/pharmacy and a pharmacist will dispense your medication. Find a
    store near you
    .

If you do not have the paper prescription written by your doctor:

  • Please have your health care provider call in your prescription to your local CVS/pharmacy store. Look up the phone number of a store near you.

To have your new prescription mailed to you:

If you have the paper prescription written by your doctor:

  • Follow the steps to order your prescription online and mail us the paper prescription along with your order
    number to the address provided on the order confirmation page.

If you do not have the paper prescription written by your doctor:

  • Follow the steps to order your prescription online and we'll contact your health care provider to verify your
    prescription request.

If you have questions or require further assistance, contact Customer Care at 1-888-607-4287.

Note: If you're a Caremark customer requesting a 90-day supply of your prescription, please call the phone number on the back of your insurance card or visit Caremark.com for details.

Controlled substances are Schedule II, II, IV and V medications. CVS.com Home Delivery can't fill these prescriptions.