CarePass® terms and conditions

CVS Pharmacy, Inc. (CVS) reserves the right to change the terms or cancel CarePass anytime.

The terms contain a dispute resolution provision below requiring use of arbitration on an individual basis to resolve disputes rather than jury trials or class actions.

Membership automatically renews unless canceled.

Cancel membership and recurring payments here or call 1-833-320-2273. Memberships cannot be canceled in store. Unless you cancel at least three days before renewal date, membership will automatically renew and you authorize us without notice, except where required by law, to charge the payment method on file to collect applicable fee and taxes.

No refunds for membership fees after recurring charge is processed. Applicable CarePass benefits provided until effective date of cancelation.

• Membership and enrollment

  Limited to participating locations and states. Certain CarePass benefits are not available in Alaska, Hawaii and Puerto Rico. Minors must have parent/guardian permission to enroll. Membership is personal, nontransferable and nonsellable and is limited to one individual per account. To enroll and use benefits, you must be an ExtraCare® member and provide valid email and payment card for recurring payments. CVS.com® account and digital profile must be linked to ExtraCare account. CVS® may refuse enrollment at our discretion.

  You must provide and maintain accurate and current information. See our privacy policy regarding use of personal info. We may share your personal info with our CVS Pharmacy® team to provide benefits including Rx delivery.

  For members receiving CarePass membership through a health plan, prescription plan or employer (your sponsor): We may share your information with your sponsor to verify eligibility. Membership will be terminated if you are no longer eligible according to your sponsor or if we cannot verify your eligibility with your sponsor. No recurring payments or payment data is required to receive or maintain membership. If you are an existing CVS CarePass annual member electing to cancel and enroll into membership provided by your sponsor, you will receive a pro-rated refund for the remaining months. To receive this refund, you must use the same Extracare account during online registration. For existing monthly CVS Carepass membership, your sponsor membership will begin at end of current benefit month.

• Membership fees and renewal

  Membership fees plus applicable taxes are charged upon enrollment and renewal and are subject to change. Notice of changes of fees will be provided by email. Changes apply to new and existing members unless membership is canceled. If payment method on file is declined, membership will be placed on hold and benefits suspended. If details of your payment method change, the issuer may provide us with updated details that we may use to charge your membership fees to help prevent interruption in benefits. Upon successful charge to new payment method, membership will be reactivated and new membership period will be based on the date of successful charge. Membership will be terminated at the end of term if we are unable to charge payment method. Discounted trial membership applies at start of membership, and full price will be charged unless you cancel membership no later than three days prior to expiration of discounted trial period. Limit one discounted trial per account.

• Membership benefits

  Benefits valid only on CVS.com and in participating CVS locations. To enable certain benefits, you must have an active CVS.com account and complete your digital profile. Some benefits may require purchase thresholds, have quantity or shipping address limitations or require members to meet specified criteria for use. For more information, go to our FAQs.

• Ask a Nurse

  Ask a Nurse is provided for informational purposes only and is not medical advice. It is educational in nature and is not intended to substitute for medical advice, diagnosis or treatment by your health care provider. Before beginning or changing any health care practices, consult with your health care provider. If you need urgent or emergency care, call 911 and/or your doctor immediately. Ask A Nurse features and availability may vary by location and are subject to change. Services may not be available to residents of Puerto Rico.

• 24/7 Pharmacist Helpline

  The Pharmacist Helpline is not available in all locations.

• 20% off CVS Health® and Live Better™ by CVS Health brand products

  Excludes sale and promo items, alcohol, prescriptions and co-pays, pseudoephedrine/ephedrine products, pre-paid, gift cards, and items reimbursed by any health plan. Not combinable with other offers. 20% discount is not valid on other CVS brands such as CVS Pharmacy, Beauty 360®, CVS, Gold Emblem® or Gold Emblem abound®. CVS reserves the right to apply the 20% discounts to qualifying items in any order within the transaction. 20% off cannot be combined with other offers, including employee discount.

• FREE 1 to 2 business day shipping

  FREE 1 to 2 business day delivery on select items sold at CVS.com when at least one CarePass eligible item is added to your order. Shipping benefits depend on inventory, order cutoff times and delivery destinations. Free shipping is not available in Alaska, Hawaii or Puerto Rico. Shipping methods subject to change. Eligible items vary. Items needing refrigeration excluded. Photo and Optical items excluded. Orders with items containing hazardous materials will be delivered in 3 to 7 business days. Handling fees, surcharges and/or taxes may apply. Look for the CarePass FREE shipping badge.

• FREE Rx delivery

  Get details here.

• Activation

  FREE delivery for qualifying prescription orders requires activation by linking a pharmacy profile and ExtraCare number to the CarePass member's CVS.com account. See our pharmacy page or CarePass member page. Profile and insurance must be verified with pharmacy. Free same-day Rx delivery and free 1 to 2 day Rx delivery are not available in Alaska, Hawaii or Puerto Rico.

• Qualifying orders

  Delivery is not available for certain prescriptions, insurance and prescription benefit plans. Call your local pharmacy for additional eligibility details.

• Delivery timing

  Order cutoff times may vary by delivery option and pharmacy location. Not all delivery options are available to every address or from all pharmacy locations. Delivery may be subject to delays. Delivery timing is measured in business days.

• Nonprescription items

  Delivery of select nonprescription items is available with prescription delivery at participating locations. Selection may vary for online and in-store orders. Nonprescription items are charged at online prices, which may vary from store prices. Coupons, ExtraBucks Rewards and in-store promotions may not be used with delivery orders. Advanced payment by credit, debit, flexible spending account or health savings account (FSA/HSA) card required.

• FREE 1 to 2 business day Rx delivery

  Available for qualifying prescription orders. 1 to 2 business day delivery only available on orders placed Monday through Thursday. Courier will deliver package to customer's mailbox, doorstep or other safe place. If none is available, the package will be held at local post office for up to 15 days. After 15 days, the package will be returned to the pharmacy and additional fees may apply for new delivery.

• Free same-day Rx delivery

  Available for qualifying prescription orders. Orders placed before 4 PM or four hours before close (whichever is earlier) Monday through Friday, or before 2 PM or four hours before close Saturday or Sunday will be delivered within three hours. Only available at select CVS locations within 15 miles of delivery address and within covered ZIP code. Check our Store Locator or call pharmacy for details.

• Promotional ("promo") reward

  As a thank you and in addition to benefits, members receive a monthly $10 promotional reward loaded to their ExtraCare account, which is required. Allow 48 to 72 hours for reward to load. Reward expires on stated expiration date and is valid on only a single transaction. Minimum $10 purchase (excluding tax or other fees) at CVS.com or any purchase amount at participating CVS locations. Any reward remainder is irredeemable. We reserve the right to process promotional rewards and coupons in any order. Not transferable. Not valid for use on Ship & Save orders, purchase or renewal of membership, alcohol, bottle deposits, bus passes, copays, ephedrine/pseudoephedrine products, gift cards, hunting and fishing licenses, lottery tickets, magazines, milk (where required by law or regulation), money orders, newspapers, postage stamps, prepaid cards, prescriptions, any imposed governmental fees and items reimbursed by a government health plan. Promotional rewards are promotional, do not constitute property, have no cash value, are not redeemable for cash except as otherwise required by law and are not redeemable to purchase gift certificates or gift cards. No portion of CarePass fees constitutes consideration for promotional rewards. Promotional rewards are issued by and are the sole obligation of CVS Pharmacy, Inc.

• Modifications, notices and e-mail communications

  We may notify you of updates to these terms for CarePass, at our discretion, except as required by law, by email, regular mail, posting on CVS.com, posting in participating CVS Pharmacy locations or through any other reasonable means, including posting updated Terms to CVS.com. Except as required by law, CVS will give CarePass notices by email or other method selected by CVS. Continued participation following updates constitutes notice and acceptance of updates. By providing your email address you agree to allow CVS to send you emails about your account, as well as promotional emails about CarePass and other CVS offerings. If you no longer wish to receive future promotional emails from us, you can call 1-800-746-7287, mail us at Customer Relations, One CVS Drive, Woonsocket, RI 02895 or follow the link to unsubscribe at the bottom of our emails.

• Termination

  CVS may suspend or terminate any CarePass account for any reason at our discretion. Membership fees will not be refunded if CVS believes a member has abused privileges or violated terms of CarePass. CVS may terminate CarePass, or any benefit thereunder, at any time, for any reason, by providing notice in accordance with these terms. Upon termination, CVS may elect to maintain benefits until expiration of membership terms or refund a pro rata portion of membership fees.

• Participation is at member's sole risk

  CarePass and its benefits are provided on a strictly "as is" and "as available" basis.

  CVS makes no warranty (express or implied, including any implied warranties of merchantability, fitness for a particular purpose or arising from course of performance) with regard to CarePass or its benefits, including no warranty as to results from use of CarePass. CVS, its affiliates and partners ("CVS parties") are not liable for any damages (direct, indirect or otherwise) under any theory of liability arising from use or operation of CarePass, or with unavailability of any CarePass benefits, even if advised of the possibility of such damages. Liability of the CVS parties, in the aggregate, shall not exceed fees paid by the member for that member's current membership.

  No advice or information from or through CVS or any of its employees or associates shall create any warranty. Some jurisdictions may not allow exclusion of certain damages and implied warranties, so some of these exclusions may not apply to you.

• Dispute resolution

  Except for disputes that qualify for small claims court, all disputes arising out of or relating to these terms or any aspect or any aspect of the relationship between you and CVS (or its suppliers or vendors) whether the dispute is based on contract, tort, statute, fraud, misrepresentation or any other legal theory, will be resolved in final, binding arbitration before a neutral arbitrator instead of in court by a judge or a jury. You agree that CVS and you each waive the right to trial by a jury and that the Federal Arbitration Act (FAA) and federal arbitration law, not state law, govern the enforceability of this dispute resolution provision. You also agree that any arbitration under these terms will take place on an individual basis; class action arbitrations and class actions are not permitted; and you agree to give up the ability to bring or participate in a class action.

  For any and all disputes or claims you have, you must first give CVS an opportunity to resolve your claim by sending a written description of your claim to the CVS registered agent at this address:

  CVS Pharmacy, Inc.

  c/o CT Corporation System

  450 Veterans Memorial Parkway, Suite 7A

  East Providence, RI 02914

  You and CVS each agree to negotiate your claim in good faith. You agree that you may not commence any arbitration or court proceeding unless you and we are unable to resolve the claim within 60 days after we receive your claim description and you have made a good faith effort to resolve your claim directly with us during that time. If we are unable to resolve your claim within 60 days despite those good faith efforts, then either you or CVS may start an arbitration or small claims court proceeding.

  Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (currently available by calling 1-800-778-7879 or clicking here, as amended by these Terms. If AAA fails or declines to conduct the arbitration for any reason, we will mutually select a different arbitration administrator. If we cannot agree, a court will appoint a different arbitration administrator but will not decide arbitrability or any other aspect of the parties' dispute (except if either party files a small claims court matter). We will pay or reimburse arbitration filing, administration and arbitrator fees. The arbitrator may award any individual relief a court of law could, including temporary, interim or permanent injunctive relief on an individual basis.

  If a court or arbitrator finds in any action between you and us that any part of this arbitration agreement and class action waiver is unenforceable with respect to any claim, then the arbitration agreement and class action waiver will not apply to that claim, but they will still apply to any and all other claims that you or we may assert in that or any other action. If any other provision of this Dispute Resolution provision is found unenforceable, the other parts of it shall continue to apply. You reserve your ability to bring claims in small claims court to the extent of that court's jurisdiction. These terms, all transactions related to CarePass and all related matters are governed by the Federal Arbitration Act, applicable federal law and the laws of New York without regard to any conflict of laws rules.

• Indemnification

  You hereby agree to indemnify, defend and hold the CVS parties harmless from any liability, loss, claim and expense (including reasonable attorneys' fees) related to or arising out of your violation of these terms.

• Contact us

  Call 1-833-320-2273 for assistance, including to cancel membership. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834 or by phone at 1-916-445-1254.

Last revised November 2022