60—Day Satisfaction Guarantee — If for any reason you're not completely satisfied with your new prescription glasses within the first 60 days of ordering your glasses, you are entitled to a 100% refund. The product must be in original and merchantable condition, including all packaging and accessories. This does not include scratches or breakage. This return policy does not apply to sunglasses or contact lenses. Refunds will be returned via the same method of payment, except cash will be returned via check. Check refunds will be mailed to the customer's home via U.S. Postal Service within 2 to 3 weeks after the return.
Contact Lenses — Unopened contact lenses may be returned for refund or exchange during the first 60 days after purchase. Returned boxes must be unopened with no marks or tears to the box and with all labels and contacts intact. Damaged contact lens boxes will not be accepted for return or exchange.
Kids Worry-Free Protection Plan — Applies to patients age 14 or younger at date of order. 1-Year replacement protection plan begins on original date of order. Covers: 1 replacement frame due to breakage and damage; 1 replacement set of scratched or broken lenses.
Free In—Store Cleaning and Adjustments — CVS Optical™ will inspect your eyewear for any damage before we adjust any glasses. We will advise you of any damage and reserve the right to refuse to provide the tune-up if there is risk of additional damage. We will clean and adjust your eyewear for a better fit. We will replace nose pads where appropriate. We will not replace temple end tips or any broken parts.
*FOR CALIFORNIA AND NEW JERSEY: In certain states, including California and New Jersey, eye exams are performed by independent doctors of optometry who are not employed by CVS Pharmacy®.
*FOR INSURANCE PLANS: Check with the provider at your CVS Optical™ location for details about insurance acceptance.
*FOR UP TO 60% OFF LENSES: Discount applies to select lenses within a complete pair Rx glasses or sunglasses purchase with Custom, Advance, Specialty and Safety Lenses with Gold, Platinum, and Premium Protect AR. Receive 50% off the regular retail price of select lenses with a complete pair purchase and get 60% off the regular retail price of select lenses when you buy any additional complete pairs (of equal or lesser value.) Offer includes Transitions® or polarized/tinted sunglasses. Expires January 4, 2020. Valid prescription required. Cannot be combined with other eyeglass offers. Does not apply to individuals using insurance, including Medicaid and Medicare. Excludes prior purchases, select lenses, contact lenses, accessories, readers and nonprescription sunglasses.
*FOR CLEANING AND ADJUSTMENTS: CVS Optical™ will inspect your eyewear for any damage before we adjust any glasses. We will advise you of any damage and reserve the right to refuse to provide the tune-up if there is risk of additional damage. We will clean and adjust your eyewear for a better fit. We will replace nose pads where appropriate. We will not replace temple end tips or broken parts.
*FOR 20% OFF CONTACTS: Valid only on soft contact lenses for first time purchase of contact lenses from CVS Optical™. Savings cannot be combined with any other offers and do not apply to individuals using insurance, including Medicaid or Medicare. Offer excludes prior purchase of contact lenses. Valid prescription required. Expires January 4, 2020.
CVS and Aetna are part of the CVS Health family of companies.