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Smart Hub out of focus on living room side table. Elder gentleman sitting on couch holding walking cane. Smart Hub out of focus on living room side table. Elder gentleman sitting on couch holding walking cane. Smart Hub out of focus on living room side table. Elder gentleman sitting on couch holding walking cane. Symphony™ medical alert system by CVS Health

The Symphony medical alert system by CVS Health®

Monitor their well‐being, even when you can't be there. Help them be more independent and enhance your peace of mind by supporting their safety.

Shop Symphony products at CVS Activate your Symphony bundle external site

Symphony makes safer easier for you and your loved one

If a fall or other event is detected through voice activation, a button pressed or auto detection, a professional response team will alert emergency services if necessary.

Monitor their well-being, even when apart. In the event of an emergency, caregivers can be alerted via the caregiver app. Add unlimited app users as part of your caregiver coordination to both receive alerts and enable quick check-in calls.

The Symphony medical alert system has been designed for quick and easy setup and use. With compact, non-intrusive components, your loved ones can safely go about their daily routines.
Smart Hub located on kitchen counter in the back, while senior woman is preparing a bouquet of flowers and putting them in a vase on the kitchen island.

Now, select the bundle that best works for you and your loved one

Once activated with your monthly subscription for monitoring services, each Symphony bundle can help provide peace of mind by supporting their safety in the event of an emergency. And no long-term contract is required.*

Medical alert system products featured in the Essential Bundle. FSA/HSA Eligible.

Symphony Essential Bundle for greater home coverage

The Symphony Essential Bundle and subscription* includes:

  • Voice-Activated Smart Hub with built-in motion, temperature and air-quality sensors
  • Care Button they can opt to wear
  • Sensor with automatic fall detection for the bathroom*
  • Motion Sensors to detect additional movement throughout the home
  • Caregiver app to monitor their well-being remotely
  • Unlimited 4G service* for app-to-Smart-Hub check-in calls
  • 24 by 7 emergency call center support

20% off Essential Bundle for CarePass® members*

Medical alert system products featured in the Basic Bundle. FSA/HSA Eligible.

Symphony Basic Bundle

The Symphony Basic Bundle and subscription* includes:

  • Voice-Activated Smart Hub with built-in motion, temperature and air-quality sensors
  • Care Button they can opt to wear
  • Caregiver app to monitor their well-being remotely
  • Unlimited 4G service* for app-to-Smart-Hub check-in calls
  • 24 by 7 emergency call center support

20% off Basic Bundle for CarePass members*

Narrator: The Symphony medical alert system from CVS Health helps you monitor your loved one's well-being, even when you can't be there, for enhanced peace of mind. All with a 24 by 7 response team at the ready, in the event of an emergency.

Narrator: The Symphony Essential Bundle comes complete with the voice-activated smart hub... the automatic fall sensor... the motion sensors... and the care button that your loved one can opt to wear.

Narrator: Each component helps them to be safer at home and is easy to set up. First things first, you'll need to activate the system.

Narrator: Each system comes with its own unique activation code. Find it on the sticker on the smart hub. Now, simply go to the activation site address or call the 800 number and put in your code. Enter the information requested so the profile is complete in case of an emergency. You'll need to purchase a monthly subscription to use the system, but no long-term contract is required.

Narrator: To get started, it's best to place the smart hub where your loved one spends most of their time during the day. They can speak to the smart hub because it's voice-activated, whether for emergency help or to request check-in calls with others involved in their care, who will receive these requests and can call directly via the app. It's a motion sensor as well, and it even monitors room temperature and air quality.

Narrator: The care button is one more measure of safety, but wearing it is optional. It can either be worn on the wrist or as a pendant. Pushing the button alerts the 24 by 7 response team - and caregivers via the app - that assistance may be needed.

Disclaimer: fall sensor requires a WiFi connection. No wearable device is required to detect a fall.

Narrator: The voice-activated fall sensor is designed for where most falls occur: in the bathroom. If a fall is automatically detected, a member of the 24 by 7 response team will be contacted to provide assistance. The fall sensor can also be activated by pressing the on-screen button.

Narrator: Now for the motion sensors. They can indicate your loved one is up and about in their home. So, use them to cover other commonly used spaces, like the kitchen, family room or their bedroom, outside of where the smart hub and fall sensor already provide coverage. The motion sensors are wireless, so they don't require a plug.

Narrator: The CVS Health Symphony app gives you a window into the well-being of your loved one at any time, even when you're not together. Through the app, you and anyone else involved in their care can receive alerts for falls and can check in on movement, air quality and temperature, so you can react if needed or call the smart hub directly to check in.

Narrator: You can't always be there with your loved one, but you stay connected and help support their safety at home. With the Symphony medical alert system from CVS Health.

Symphony by CVS Health. Available at CVS® HealthHUB locations and at CVS.com/symphony

Disclaimer: Monitoring and subscription services provided by an independent, third party. Activation requires recurring monthly fee charged by the third party. Visit aloecare.com/page/terms-of-service for details.

Easy to set up and easy to begin using on day one

Follow the steps below to get started.
  • Step 1
    Select the bundle that works for you & your loved one
  • Step 2
    Activate your bundle & subscribe*
  • Step 3
    Plug in Smart Hub & place additional sensors

Simple setup for adaptable home coverage.

Place Symphony at key locations throughout the home. For example, here's a view of a typical two-bedroom setup. Need more coverage? Consider including additional Symphony devices for more complete home coverage.

Shop Symphony products at CVS
home interior with a motion sensor icon, smart hub icon, entry sensor icon, fall sensor icon
Senior man walking by a lake wearing mobile companion

New! Out-of-home coverage available

When you buy an Essential or Basic Bundle, you can also add a Mobile Companion that enables your loved one to have button-activated GPS location and 24 by 7 emergency response when they're on the go. You can receive alerts in the caregiver app if your loved one pushes the button on the device during an emergency. Additional monthly service fee required.

Shop Symphony Mobile Companion
Senior man walking by a lake wearing mobile companion

Help stay connected and updated through the caregiver app

With the caregiver app, you can monitor your loved one's well-being, even if you can't be there.

Capabilities include:

  • Group chat for caregivers to coordinate care
  • Support for an unlimited number of caregivers
  • Alerts for falls, motion, air quality and temperature without being intrusive
  • Updates if an emergency is triggered
  • Requests for check-ins with your loved one
  • Calls to Voice-Activated Smart Hub
Need the CVS Health Symphony app? Text “CVS” to 1-888-256-3227 to download it, now.*
Download the app on the Apple App Store Download the app on Google Play
A woman using the caregiver app on her phone

Symphony is now available at CVS® HealthHUB locations

Visit your local CVS HealthHUB, where our care concierge can show you Symphony and answer questions.

Find a CVS HealthHUB location

Tips & advice for your caregiving journey

How to have a conversation with your loved one about medical alert systems

When discussing medical alert systems, selecting the right time to speak and highlighting their benefits are important factors in finding what works for both of you.

Read moreabout talking to loved ones about medical alert systems

5 tips for remote caregiving

Here are ways to make remote caregiving easier for everyone, whether you live far away or simply can't visit your loved one every day.

Read moreon remote caregiver tips

Frequently Asked Questions

Everything still works as intended. The only feature that is impacted is the data analysis for motion patterns. Symphony™ will identify movement in the home, but it won't know specifically who is moving. So, in this case, the remote caregiver might not have the same clarity around one person's activity level.

For the majority of the Symphony customers who have two people in the home, one of them is usually the primary caregiver to an older adult with whom they live. They find the data particularly useful — especially when the caregiver is out and about.

In the event that both people in the house may need emergency response support, an additional Care Button can be purchased so both people can wear one if they choose. Additionally, the voice activation on the Smart Hub and Fall Sensor will work for either person.

It's best to place the Smart Hub where your loved one spends most of their time during the day, in an open area away from environmental factors like the sun, TV or radio. The Smart Hub measures air quality and temperature at its location, and its voice activation works best within a range of 15 feet from it. Also, the Smart Hub detects motion up to 7 meters (just under 23 feet) away from it. Because the Smart Hub's range may vary based on home environments, please test its range during setup to confirm the specifics within the home in which it will be used. Additional placement details are provided in the user manual that accompanies the Symphony Essential Bundle and Symphony Basic Bundle.

Both the Symphony Basic Bundle and Symphony Essential Bundle come with a Care Button, which is optional to wear. If pressed inside the home and within 200 feet of the Smart Hub, the Care Button alerts the 24 by 7 response team that assistance may be needed. As doors, walls and other interference may affect the signal and alter the range of performance, please be sure to determine the working range in the home environment where Symphony will be used.

When a loved one activates an emergency call — or if a fall is automatically detected via the Fall Sensor — the 24 by 7 emergency call center will respond, determine if emergency services are requested and contact emergency services as needed. Caregivers can also be alerted via the caregiver app.

This can happen, and it's okay. The system will prompt you to confirm that you need assistance. To cancel the emergency call, say the word “cancel” or press the “X” button on top of the Smart Hub.

Yes, the system is a one-language system, running on and recognizing English, including English as a second language.

A Symphony device bundle and a monthly subscription are required to use Symphony. After purchasing the Symphony Essential Bundle or Symphony Basic Bundle, the devices need to be activated. Activate your Symphony bundle, or to activate by phone, call 1-888-256-3227 (TTY: 711). No long-term contract is required, but activation requires a recurring monthly service fee to be charged by an independent third party not owned or operated by CVS Pharmacy®. Visit aloecare.com/page/terms-of-service for details.

Yes, as a CVS Health store brand, Symphony bundles and accessory devices are eligible for the 20% off discount available to CarePass members. However, the Symphony monthly subscription fees would not be eligible for the 20% off discount. Learn more or join CarePass.

Yes, Symphony products are health savings account (HSA) and flexible spending account (FSA) eligible. However, monthly subscription fees may not be eligible. HSA and FSA eligible items may vary by benefits administrator and with changes in Internal Revenue Service (IRS) rules. Check with your benefits administrator.

*for monitoring, subscription services and app: Monitoring and other services in the subscription and app are provided by an independent, third party not owned or operated by CVS Pharmacy®. Activation requires a recurring monthly service fee to be charged by the third party. See Aloe Care terms of service for details.

*for fall detection: Fall detection does not detect 100% of falls. The equipment and medical alert services are not a substitute for 911. If you need help and are able to dial 911, you should do so.

*for wireless coverage: See packaging to determine whether AT&T or Verizon wireless network coverage is needed for your device.

*for app text to download: By texting “CVS” to 1-888-256-3227, you consent to receive a one-time message with a link to download the CVS Health® Symphony app and learn more. Message and data rates may apply.

*for carepass 20% off discount: 20% off benefit applies only to Symphony™ bundles and accessory devices; it does not apply to monthly subscription fees. Cannot be combined with other offers. Terms and conditions apply. Exclusions apply. See CarePass terms and conditions. Learn more or join CarePass.

Health savings account (HSA) and flexible spending account (FSA) eligible items may vary by benefits administrator and with changes in Internal Revenue Service (IRS) rules. Check with your benefits administrator.

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