Close
Close
Close
Close
Close

CVS Pharmacy® ExtraCare® Program Terms

these terms contain a mandatory arbitration of disputes provision that requires use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions.

Last Updated: August 11, 2021

These terms and conditions ("Terms") govern the CVS Pharmacy ExtraCare Program, including, as available, participation in the ExtraCare Pharmacy & Health Rewards® program and ExtraCare BeautyClub® (collectively, the "ExtraCare Program"). The ExtraCare Program is operated by CVS Pharmacy, Inc. ("CVS," or "we"). By enrolling in the ExtraCare Program, you ("you" or "ExtraCare member") agree to be bound by these Terms. CVS® reserves the right to change these Terms or any aspect of the ExtraCare Program at any time.

To enable certain benefits of the ExtraCare Program, you must have an active CVS.com® account with a completed profile. You must link your ExtraCare card to your CVS.com account to get credit for online activities. Access to and use of CVS.com and associated services is subject to the CVS.com Terms of Use, which are incorporated in these Terms by reference.

  1. enrollment.

    There is no fee associated with the ExtraCare Program. To enroll, you must provide the requested information by registering online at CVS.com, in the CVS Pharmacy app or at a participating CVS Pharmacy location (some benefits may vary for non‐digital users). ExtraCare members may additionally enroll in the ExtraCare Pharmacy & Health Rewards or ExtraCare BeautyClub programs, described below. CVS reserves the right to limit or modify enrollment at any time and to accept or refuse participation at our discretion. Members may sign up for their own ExtraCare card. It is permissible for member cards to become household cards for family members to share. Some ExtraCare offers limit per card, others per household. Participation in the ExtraCare Program is personal and non‐transferable. Only natural persons transacting in their personal capacity and age 18+ are eligible to participate (minors and pets are permitted to participate via householding for some programs). No business entities, third‐party aggregators, organizations or groups may register for the ExtraCare Program, or receive or redeem ExtraBucks Rewards or other benefits.

    See our Privacy Policy regarding use of personal information. You agree to provide true, accurate and current contact information, and CVS is not responsible for your inability to receive or redeem benefits or other loss if you fail to do so.

  2. extracare program benefits.

    ExtraBucks Rewards & Coupons.

    ExtraCare Program members receive: (a) special offers made available via a variety of CVS channels, which may include (without limitation) email, direct mail, text messages, the CVS Pharmacy app, the ExtraCare Coupon Center and in‐store receipts; and (b) savings on sale items advertised via in‐store, print and online weekly ads. You must present your ExtraCare card (physical or digital) or registered account phone number ("Account Information") every time you shop to receive the following benefits:

    • 2% back in ExtraBucks Rewards on qualifying purchases

      ExtraCare members receive 2% in ExtraBucks Rewards on qualifying purchases. This 2% is calculated based on purchase price minus coupons, discounts and third‐party fees (if applicable), and before taxes are applied. For all ExtraCare members, your receipt will direct you to the CVS Pharmacy app and CVS.com for tracking and redemption of your ExtraBucks Rewards. Your rewards experience may vary depending on how you choose to access your ExtraBucks Rewards:
    • For CVS Pharmacy app and CVS.com users: ExtraBucks Rewards accrue with every transaction of $0.50 or more, and you can choose to redeem your rewards on your next purchase or allow your rewards to accumulate. Rewards for qualifying purchases are made available in the CVS Pharmacy app or through CVS.com. Any ExtraBucks Rewards over $1 that are unused and have not been sent to your ExtraCare card will be reissued to you on your print receipt at the end of each calendar quarter. Aggregate reward values that are under $1 will not be reissued as one coupon. Reward values issued that are in total less than $1 will remain in our app and on CVS.com as individual coupons.
    • For members whose ExtraCare card numbers are not linked to the CVS Pharmacy app or CVS.com: Those who do not elect to redeem rewards using a digital method will receive a quarterly printout of their accumulated rewards balance. A minimum $50 purchase over the course of 90 days is required to accrue rewards.
      • - 2% back in ExtraBucks cannot be earned on: alcohol, bag fees, bottle deposits, bus and transit passes, CarePass® membership fees, certain CVS Optical® purchases, CVS Photo purchases (in store or online), cvs promotional items, donations, faxes, gift cards, hunting and fishing licenses, lottery, milk (where required by law or regulation), money orders, newspapers and magazines, packaging services, photo copies, postage stamps, prepaid cards, prepaid phones and accessories, prescriptions and copays, pseudoephedrine/ephedrine products, purchases fulfilled by DoorDash or other third parties, rug doc rentals, and any imposed governmental fees or items reimbursed by a government health plan.
      • - Limit of $5 in ExtraBucks Rewards earned for any single transaction, with maximum of five qualifying transactions and $25 ExtraBucks Rewards per day per card.
      • - In order to receive ExtraCare earnings for purchases made through third‐party shopping services (e.g., Instacart and Shipt, such services called "Delivery Marketplace"), you must have a valid, accurate and up‐to‐date ExtraCare account and correctly enter the account number. Your ExtraCare earnings will be based on in‐store shelf pricing for then‐current purchase in the store shopped, which may vary slightly versus Delivery Marketplace pricing, and exclude any delivery or other fees charged by the Delivery Marketplace vendor. CVS is not responsible for errors in entry or processing of ExtraCare numbers for Delivery Marketplace purchases. ExtraCare earnings for Delivery Marketplace purchases will be shown on CVS.com or in the CVS Pharmacy app. ExtraCare earnings for Delivery Marketplace purchases will be shown on CVS.com or in the CVS Pharmacy app and may take up to 48 hours to appear.
      • - 2% back ExtraBucks Rewards expire 90 days from the end of each calendar quarter following their date of issue (March 31, June 30, September 30, December 31). ExtraCare members must redeem ExtraBucks Rewards before their stated expiration date.
    • Birthday.

      $3 ExtraBucks Rewards for your birthday, provided that your ExtraCare account is active and you (a) have included your birthdate on your ExtraCare account; and (b) are signed up to receive email, text messages and/or mobile app push notification ("Push Notifications") from CVS at least 4 weeks ahead of your birthday. Limited to one per calendar year per card. Benefit available starting July 1, 2021.
    • Personalized Offers.

      Special offers are customized to ExtraCare members and made available through multiple communication channels as determined by cvs, including email, text messages, push or in‐app notifications, print and digital receipts, direct mail, and the ExtraCare Coupon Center. Offers must be sent to your ExtraCare card or printed and presented at purchase to be activated on your ExtraCare account. Offer must be used by stated expiration date (no rain checks). Offers are subject to the CVS Coupon Policy.
    • Sale Pricing.

      Additional offers and sale pricing may be available for ExtraCare members in store, online and/or in the CVS Pharmacy app. ExtraCare card or phone number is required for sale price to be applied. Offers must be redeemed within the applicable promotional time period.

    How to Use and Redeem Benefits.

    To redeem ExtraBucks Rewards, present the ExtraBucks Rewards coupon and associated ExtraCare Account Information to cashier on a subsequent transaction at CVS Pharmacy stores in the United States, or as directed on CVS.com. Your ExtraBucks Rewards coupon will expire if not redeemed as designated on the coupon. You are able to send available deals and coupons to your ExtraCare card from CVS.com, the CVS Pharmacy app, digital receipts and CVS Pharmacy email. Click on the Send to Card® icon and view the success indicator on the landing page to ensure it was loaded properly. ExtraBucks Rewards may not be used to make Delivery Marketplace services such as Instacart and Shipt or other third‐party purchases.

    ExtraBucks Rewards cannot be used for purchases at affiliated businesses such as MinuteClinic®, CVS at Target, Navarro®, Schnucks®, or CVS Optical or on alcohol, deposits, ephedrine/pseudoephedrine, gift card, local exclusions, lottery, milk, money order, other fees, postage stamps, prepaid cards, prescriptions and taxes. Local exclusions may apply. No cash back. Rewards and benefits available via the ExtraCare Program have no cash value, are not redeemable for cash, gift certificates or gift cards, are purely promotional, and do not constitute property of any ExtraCare member. No portion of any payment for purchases qualifying for the ExtraBucks Rewards constitute consideration paid for any of the foregoing. CVS reserves the right to limit the redemption of specific ExtraBucks Rewards and limit the number of ExtraBucks Rewards available.

  3. extracare pharmacy and health rewards program.

    ExtraCare members are eligible to enroll in the free ExtraCare Pharmacy & Health Rewards program. You must sign a Privacy Authorization to join the ExtraCare Pharmacy & Health Rewards Program, which allows CVS Pharmacy to use and share your personal information, to administer the program and to send you communications. Obtaining your authorization is required by the Health Information Portability and Accountability Act ("HIPAA"), the federal law that creates certain rights for your protected health information, as well as similar state laws in many states. Adults 18 years or older must sign their Privacy Authorization individually, but parents or guardians may sign for children under 18. If you revoke your Privacy Authorization, participation in the ExtraCare Pharmacy & Health Rewards Program is terminated and any existing Rewards accumulated purchases will be removed from your ExtraCare Program record.

    By enrolling, you will earn credits by purchasing eligible prescriptions or engaging in an eligible activity (as described below) at a CVS Pharmacy location in the United States. You will receive $5 Pharmacy & Health ExtraBucks Rewards® when you accumulate 10 credits. Ways to earn credits toward your ExtraBucks Rewards include, but are not limited to:

    • Purchasing a 30 day supply of an eligible prescription (1 credit).
    • Purchasing a 90 day supply of an eligible prescription (3 credits).
    • Receiving a flu shot, COVID-19 vaccination or other vaccination from a CVS pharmacist (3 credits).
    • Enrolling in prescription management services on CVS.com (3 credits).
    • Enrolling a family member or pet on your ExtraCare card in the ExtraCare Pharmacy & Health Rewards program (1 credit per enrollment, limited to 5 per ExtraCare card).

    CVS may make modifications to this list, including adding eligible activities or determining that an activity is no longer eligible to earn credits, at any time. If any new activities will use or disclose different information than initially authorized, you will be asked to opt in before CVS Pharmacy will use or disclose such information. If you earn more than 10 credits, your ExtraBucks Rewards may not be issued on the same date.

    Each individual on a household ExtraCare account can earn up to $50 Pharmacy & Health ExtraBucks Rewards in a calendar year. Rewards balances will be reset on December 31 each year. When individuals join the ExtraCare Pharmacy & Health Rewards Program as a family and share an ExtraCare card, their credits will be consolidated and the ExtraBucks Rewards will be issued when the combined total accumulated consolidated credits is 10. Each individual's earned credits will be separately tracked for purposes of determining annual ExtraBucks Rewards value. The ExtraBucks Rewards will be issued to the ExtraCare card associated with the eligible activity that earns the ExtraBucks Rewards. Credits earned for receiving a flu shot are not counted toward the $50 Pharmacy & Health ExtraBucks Rewards limit.

    For information about your accumulated credits, please check your CVS Pharmacy receipt, the CVS Pharmacy app or call 1-800-shop cvs 1-800-746-7287 (TTY:711)

    The ExtraCare Pharmacy & Health Rewards Program is valid only in the United States and is not available in Arkansas, New Jersey, New York or where otherwise prohibited by law. Transferred prescriptions may not be eligible to accumulate credits toward your ExtraBucks Rewards in all states, including Alabama, Mississippi or Oregon. Controlled substance prescriptions purchased in Hawaii, Louisiana or where otherwise prohibited by law are not eligible to accumulate credits toward your ExtraBucks Rewards.

    Pharmacy & Health ExtraBucks Rewards will be issued approximately one week after being earned. Rewards for qualifying purchases accumulate and are reflected on your receipt, at the ExtraCare Coupon Center, in the CVS Pharmacy app or through CVS.com. ExtraBucks Rewards earned in connection with the ExtraCare Pharmacy & Health Rewards Program are subject to the same restrictions on redemption as ExtraBucks Rewards earned for other CVS Pharmacy programs as provided above.

    CVS Pharmacy at Target customers may request a $5 Target merchandise coupon (the "Target Coupon") in lieu of receiving ExtraBucks Rewards. The Target Coupon is available at CVS Pharmacy at Target only, provided the reward has been issued but not yet accessed through CVS.com or the CVS Pharmacy app or printed at a stand‐alone CVS Pharmacy store. The Target Coupon is redeemable at Target stores only.

    CVS Pharmacy at Schnucks customers will have a $5 Schnucks Shopping Pass print in lieu of receiving ExtraBucks Rewards. The Schnucks Shopping Pass is redeemable at Schnucks stores only, provided the reward has been issued but not yet accessed through CVS.com, the CVS Pharmacy app, or printed at a stand‐alone CVS Pharmacy store. If, after successfully earning ExtraBucks Rewards at a Schnucks pharmacy, the individual visits a stand‐alone CVS Pharmacy store, or a CVS Pharmacy at Target, that individual will receive their reward at that location based upon existing program rules. Additional restrictions for redemption towards eligible Schnucks items may apply and will be at the discretion of Schnucks.

    Navarro patients may join the Program by enrolling in ExtraCare and the Pharmacy & Health ExtraBucks Rewards. Navarro patients will receive a $5 coupon to be used in Navarro stores (the "Navarro Coupon") in lieu of receiving ExtraBucks Rewards. The Navarro Coupon is available at Navarro stores only, provided the Reward has been issued but not yet accessed through CVS.com or the CVS Pharmacy app or printed at a stand‐alone CVS Pharmacy store. The Navarro Coupon is redeemable at Navarro stores only and the same exclusions apply to the Navarro Coupon as apply to the reward. Please note that base ExtraCare discounts and offers currently are not available in Navarro stores.

  4. extracare beautyclub.

    ExtraCare members are eligible to enroll in the free ExtraCare BeautyClub program, which applies to the purchase of items from the following categories: cosmetics, fragrances, hair care (including Pro Salon and anti‐lice products), hair color, facial care, acne/healthy skin products, "On the Go" beauty items, and hand & body lotion ("Qualifying Beauty Purchases"). Excludes items from trial/travel, sun care, CVS beauty services, shave, deodorant, oral care, hair accessories, gift cards and prescriptions.

    You must present your ExtraCare account information every time you shop to receive the following benefits. Benefits include:

    • ExtraBucks Rewards on Qualifying Beauty Purchases during designated Promotional Rewards Periods.

      You can earn ExtraBucks Rewards on Qualifying Beauty Purchases during designated rewards periods available throughout the year. Designated rewards periods and percentages will be shared via periodic BeautyClub member communications. Limit of $20 ExtraBucks Rewards during any designated Promotional Rewards Period per card. Approximately two days following the end of the then‐current Promotional Rewards Period, ExtraBucks Rewards for qualifying purchases will be reflected on your receipt, at the ExtraCare Coupon Center, through CVS.com or in the CVS Pharmacy app.
    • FREE beauty gifts when you spend at least $30 on Qualifying Beauty Purchases at CVS in a single month.

      Must spend a minimum of $30 (after application of discounts and coupons and before taxes) on Qualifying Beauty Purchases in a single month. Purchase amounts do not transfer over to subsequent months. You have a choice of one item from a set of qualifying items shared via monthly BeautyClub member communications. Limit one item per month per card. FREE items are available while supplies last and selection may vary. Coupons for free items may be redeemed in store, on CVS.com or in the CVS Pharmacy app by using coupon associated with your card (subject to applicable CVS.com terms and conditions). Coupon will be available approximately two days after you reach the minimum spend amount and must be sent to card and/or redeemed before its stated expiration date. Additional restrictions may apply.
    • CVS Pharmacy mobile exclusives.

      Members may receive exclusive BeautyClub offers provided their BeautyClub membership is active and they are signed up to receive push notifications and/or text messages from CVS at least two weeks ahead of the offer distribution. Offers may be personalized (all members may not receive the same offers) and are subject to all applicable restrictions on redemption and use.
  5. carepass.

    ExtraCare members can enroll in CarePass, a paid membership program offering free same‐day delivery of prescriptions from our local pharmacies, a 20% discount on CVS Health® brand products every day and more great benefits. Details and program terms available at CVS.com/CarePass/Join

  6. cvs pharmacy coupon policy.

    CVS Pharmacy coupons (ExtraCare coupons and other store‐issued coupons), all ExtraBucks Rewards benefits and third‐party manufacturer coupons are accepted in our stores subject to our Coupon Policy and as required by law. See the FAQs on CVS.com to learn more.

  7. cancellation; termination.

    CVS reserves the right to modify, suspend, or terminate, at its sole and absolute discretion, the ExtraCare Program in its entirety, or ExtraCare Pharmacy & Health Rewards Program or ExtraCare BeautyClub individually at any time, for any reason, without notice. CVS may in its sole discretion suspend or terminate your account if CVS believes you have abused your privileges, acted inconsistently with these Terms or the law, or acted in a manner harmful to CVS. Termination by CVS of your ExtraCare account will result in cancellation of all associated benefits, and CVS has no obligation to refund or credit you any amount following such termination by CVS. In some cases, you may still receive messages (which may have been scheduled prior to the account termination) after termination of enrollment in the ExtraCare Program. CVS shall be the sole arbiter in cases of suspected abuse, fraud or violation of these Terms, and any decision it makes relating to termination or disabling of ExtraCare account shall be final and binding.

  8. disclaimer of warranties/limitation of liability.

    You agree that use of, and participation in, the ExtraCare Program is at your sole risk. to the maximum extent permitted by applicable law, in no event shall cvs or its suppliers or vendors or its or their respective employees, officers, directors, agents, affiliates, licensors or partners (collectively, "cvs parties") be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages or any damages whatsoever resulting from any loss of use, loss of data, loss of profits, business interruption, litigation or other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability or otherwise arising out of or in any way connected with the use, operation or performance of the extracare program, or with inability to provide or use any benefits, even if advised of the possibility of such damages.

    The ExtraCare Program and all services and benefits offered therein are provided on a strictly "as is" and "as available" basis. cvs makes no warranty with regard to any products, services or rewards obtained through the extracare program. cvs makes no warranty that the extracare program will be uninterrupted, timely or error free, nor does cvs make any warranty as to the results that may be obtained from the use of the extracare program.

  9. notices; electronic communications.

    CVS will give notices for the ExtraCare Program, at its sole discretion, except as required by law, by email, regular mail, general posting on CVS.com or postings in participating CVS Pharmacy locations, or through other methods deemed appropriate by CVS or permitted under law. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. We may send you email and other communications related to ExtraCare Program and your ExtraCare account (regardless of any settings or preferences related to your ExtraCare or CVS.com account).

  10. governing law.

    These Terms, all transactions related to the ExtraCare Program and all related matters, regardless of your location, are governed and construed solely in accordance with the laws of NY, excluding any rules of private international law or conflict of laws that would lead to application of other laws. Our failure to insist upon strict performance of any of these Terms shall not be construed as a waiver of any provision or right. If any part of these Terms is ruled to be unenforceable, such part shall be severed, with the remainder of the Terms remaining in full force and effect.

  11. dispute resolution.

    except for disputes that qualify for small claims court, all disputes arising out of or relating to these terms or any aspect of the relationship between you and cvs (or its suppliers or vendors), whether the dispute is based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved in final, binding arbitration before a neutral arbitrator instead of in court by a judge or a jury. you agree that cvs and you each waive the right to trial by a jury and that the federal arbitration act ("faa") and federal arbitration law, not state law, governs the enforceability of this dispute resolution provision. you also agree that any arbitration under these terms will take place on an individual basis; class arbitrations and class actions are not permitted, and you agree to give up the ability to bring or participate in a class action.

    for any and all disputes or claims you have, you must first give cvs an opportunity to resolve your claim by sending a written description of your claim to cvs's registered agent at this address:

    CVS Pharmacy, Inc.

    c/o CT Corporation System

    450 Veterans Memorial Parkway, Suite 7A

    East Providence, RI 02914

    You and CVS each agree to negotiate your claim in good faith. You agree that you may not commence any arbitration or court proceeding unless you and we are unable to resolve the claim within 60 days after we receive your claim description and you have made a good faith effort to resolve your claim directly with us during that time. If we are unable to resolve your claim within 60 days despite those good faith efforts, then either you or CVS may start arbitration or small claims court proceedings.

    Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (currently available by calling 1-800-778-7879 (TTY:711) or at https://www.adr.org/sites/default/files/Consumer_Rules_Web_1.pdf), as amended by these Terms. We will pay or reimburse arbitration filing, administration and arbitrator fees. The arbitrator may award any individual relief a court of law could, including temporary, interim or permanent injunctive relief on an individual basis.

    If a court or arbitrator finds in any action between you and CVS that any part of this arbitration agreement and class action waiver is unenforceable with respect to any claim, then the arbitration agreement and class action waiver will not apply to that claim, but they will still apply to any and all other claims that you or CVS may assert in that or any other action. If any other provision of this Dispute Resolution provision is found unenforceable, the other parts of it shall continue to apply. You reserve your ability to bring claims in small claims court to the extent of that court's jurisdiction. These Terms, all transactions related to the ExtraCare Program, and all related matters are governed by the Federal Arbitration Act, applicable federal law, and the laws of NY, without regard to any conflict of laws rules.

  12. indemnification.

    You hereby agree to indemnify, defend, and hold the CVS Parties harmless from any liability, loss, claim and expense (including reasonable attorneys' fees) related to or arising out of your violation of these Terms.

  13. contact us.

    For questions or concerns regarding the ExtraCare Program, please contact us online, or contact us as follows:

    CVS Health Corporation

    1 CVS Drive

    Woonsocket, RI 02895

    Telephone: 1-888-607-4287 (TTY:711)

    California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at 1-916-445-1254 (TTY:711) or 1-800-952-5210 (TTY:711).