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Help with ExtraCare®

faq
If you have questions about our Extracare rewards program, refer to the Frequently Asked Questions below or to one of the many topics in our online Help section. If you still can't find an answer to your question, contact Customer Service.

Help with ExtraCare®FAQs

Q.

Will CVS extend the expiration date(s) on ExtraBucks® Rewards?


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Q.

When will my earned ExtraBucks Rewards be reissued?


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Q.

I’m a CarePass® member. What happens to the monthly $10 promo reward I wasn’t able to redeem?


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Q.

What if I’m quarantined and unable to visit the store to redeem my reissued ExtraBucks Rewards?


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Q.

Does this apply to ExtraCare Beauty Club members?


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Q.

Does this apply to ExtraCare Pharmacy and Health Rewards members?


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Q.

I have a reward issued in the form of a Target gift card through the ExtraCare Pharmacy & Health Rewards program at CVS Pharmacy at Target locations, and it expired between March 15, 2020 and April 30, 2020. Will this reward be reissued?


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Q.

Does this offer apply to my Quarterly ExtraBucks Rewards or other personalized rewards I’ve earned recently?


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Q.

Will expired ExtraBucks Rewards be reissued automatically?


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Q.

I have earned ExtraBucks Rewards that expired after March 15, 2020 and haven’t yet been reissued.


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Q.

What are the terms and conditions for any reissued ExtraBucks Rewards (between April 10, 2020 and May 22, 2020)?


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Q.

What are ExtraCare program rewards?


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Q.

How do I earn ExtraBucks® Rewards?


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Q.

How do I get my ExtraBucks® Rewards?


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Q.

What other ways can I save when I shop in store with my ExtraCare card?


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Q.

Are there any other benefits?


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Q.

How can I get a new ExtraCare card?


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Q.

How do I attach my ExtraCare card to my CVS.com account?


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Q.

How do I check my ExtraCare program rewards online?


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Q.

Can I print my ExtraCare coupon online?


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Q.

What is Send to Card?


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Q.

How do I use my ExtraCare coupons and ExtraBucks® Rewards for a CVS.com order?


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Q.

I found a set of keys with an ExtraCare tag. What should I do?


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Q.

How can I get another ExtraCare card with my account number on it?


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Q.

How can I get the weekly store circular sent to me by email?


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Q.

How do I get my FSA spending report sent to me?


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Q.

Will my name be put on the mailing list for other organizations?


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Q.

How do I access my ExtraCare account online?


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Q.

How does ExtraCare comply with the California Consumer Privacy Act (CCPA)?


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Still Need Help?

Call or email Customer Service.
Phone
For questions or comments regarding ExtraCare, call 1-800-SHOP-CVS (1-800-746-7287)
Monday - Friday 8:30 AM - 7:00 PM ET. Closed major holidays.
Email
We will respond within five business days.
Email us


CVS Pharmacy® reserves the right to modify or terminate the ExtraCare program without notice.

Quick Links

ExtraCare Help

About ExtraCare

Get an ExtraCare Card

Update/Activate an ExtraCare Card

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Still Need Help?

Phone
For questions or comments regarding ExtraCare program rewards, call 1-800-SHOP-CVS (1-800-746-7287) Monday - Friday 8:30 AM - 7:00 PM ET. Closed major holidays.

Email
We will respond within five business days.
Email us >

Mail
CVS Corporation
Customer Relations
One CVS Drive
Woonsocket, RI 02895

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