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Help with CVS.com® and Mobile

faq
If you have questions or comments about CVS.com or CVS/Pharmacy Mobile, refer to the Frequently Asked Questions below or to one of the many topics in our online Help section. If you still can't find an answer to your question, contact Customer Care.

Help with CVS.com® and MobileFAQs

Q.

How do I sign up for a CVS.com account?


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Q.

I’ve forgotten my user ID and/or password. Can I retrieve them online?


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Q.

How do I access or update my ExtraCare account on CVS.com?


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Q.

Can I use gift cards for my CVS.com purchase?


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Q.

What should I do if my prescription medication has been recalled?


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Q.

What types of pharmacy coupons do you accept?


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Q.

Where can I find my prescription number?


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Q.

Does CVS/pharmacy offer any prescription discount programs?


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Q.

Does CVS/pharmacy provide medication disposal?


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Q.

I received an automated call regarding my prescription. Why did I receive this call?


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Still Need Help?

Call or email Customer Care.

Phone
For CVS.com questions, comments and technical issues, call 1-888-607-4CVS (1-888-607-4287) Monday - Friday 8:00 AM - 11:00 PM, Saturday and Sunday 8:30 AM - 9:00 PM ET. Closed major holidays.

Email
We will respond within two business days.
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Still Need Help?

Phone
For CVS.com questions, comments and technical issues, call 1-888-607-4CVS (1-888-607-4287) Monday - Friday 8:00 AM - 11:00 PM, Saturday and Sunday 8:30 AM - 9:00 PM ET. Closed major holidays.

Email
We will respond within two business days.
Email us >