Customer reviews for Cascade Platinum Plus Dishwasher Detergent Pacs, Fresh, 19 ct

We are really sorry to hear you had this experience with our Cascade Platinum Plus ActionPacs - Fresh Scent. It must upsetting that the product is not dissolving correctly. We appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through. Since the dishwasher has been maintained and the filter is clean, please check these areas if a Cascade ActionPac does not dissolve completely: Keep the dispenser cup clear and dry, and make sure the pac and your hands are dry before loading. Confirm that the spray arms move freely and that their openings are not blocked. Run the dishwasher when other household water use is minimal, and verify adequate water supply by placing an empty cup upright on the top rack. The water temperature should reach at least 120 degrees Fahrenheit or 49 degrees Celsius, so run the kitchen faucet until the water is hot before starting the cycle. If residue remains, clean the dispenser before using another product and run the affected dishes through another cycle. Please feel free to contact us at (800) 765-5516 so we can take care of you. Your satisfaction is highly important for us at Cascade.

Regards,

Customer Care

We thank you for your feedback. We recommend removing and cleaning the dishwasher filter manually according to manufacturer instructions, as some dishwashers have filters that capture food residue. Sometimes dishwasher cleaner can break up lingering food stuck in the filter, so cleaning it manually helps ensure the best results. We would love to hear more about your experience and assist you further, so please call us at (800) 765-5516.

Regards,

Customer Care

We are sorry to hear about the trouble with your Cascade Platinum Plus pods! These ActionPacs are designed to dissolve quickly and power through stuck-on food with no pre-wash needed. Sometimes, if the dishwasher cycle is too short or the water temperature is low, pods might not dissolve fully; make sure to use the recommended dishwasher settings for best results. Also, Cascade Platinum Plus contains enzymes and grease fighting power to keep dishes sparkling and prevent film. Our products undergo rigorous quality checks, and your feedback is important to our Quality Assurance Team. We would love to hear more about your experience and assist you further, so please call us at (800) 765 5516.

Regards,

Customer Care

Hi! We are so sorry to hear about your experience with the Cascade Platinum Plus ActionPacs, and that the packaging is not dissolving, leaving only the powder and requiring you to rewash each load. We understand your frustration, especially after being a loyal user, and we truly appreciate you bringing this significant issue to our attention. Please be assured that our products go through many quality checks to ensure they reach you and perform in perfect condition. About your Cascade Platinum Plus ActionPacs not dissolving, here are some quick tips that could help: 1. Make sure the dispenser cup is clear of any dishes or utensils blocking it. 2. Check that the sprayer arms can move freely and aren’t clogged. 3. Keep your hands and the dispenser cup completely dry when handling the ActionPacs. 4. Run the dishwasher when water pressure is good. Avoid times when other appliances that need water are in use. 5. Ensure your water temperature is at least 120°F (49°C) by running hot water at the sink before starting the dishwasher. 6. Follow your dishwasher’s user instructions for best results. Now, we want you to have the best experience with Cascade, so if after following these tips you notice that the ActionPacs are still not dissolving properly, we would love to know more about your experience, and assist you further. Please contact us at 1-800-765-5516, and our team will be more than happy to take your insights and help you with any concern that you may have. We wish you the best!

Regards,

Customer Care