Customer reviews for CeraVe Healing Ointment Skin Protectant, Non Greasy Feel
Size:12 Ounces
How to get it
StefaniaRReviewed 5 days agoGreat for cracked skin
This is great for cracked or damaged skin. Super moisturizing and another staple in my routine. I have this in travel size as well as full size. Highly recommend this product.{{userCount} users found this review helpful.Originally posted on influenster.com
MandyReviewed 2 weeks agoNot new / improved
I just bought more of the ointment after running out that I use daily all over my body, including sensitive areas. I noticed it was different when I opened the jar and the formula is sticky and tacky and does not glide even warming it in my fingers does not produce the same result as the old formula. I never understand why companies have to improve on things that have been working for so many people for so long. I want to return this product but I can’t because I opened it and used it. Now will search for an alternative. It would be nice to offer the old AND new formulas instead of forcing customers to use the new when it worked so well when other things didn’t.Reply from CeraVe2 weeks agoHello Mandy! We are so sorry to hear that the updated texture of the CeraVe Healing Ointment has been disappointing and difficult to work with compared to the version you relied on daily. A helpful tip when working with a rich ointment is to apply a very small amount directly onto damp skin immediately after bathing to help the formula glide and spread more smoothly across the body. We truly value your long-time loyalty, and your candid feedback regarding the formula has been shared directly with our product development team.Regards,Consumer Care Center{{userCount} users found this review helpful.Originally posted on cerave.com- disappointedReviewed 2 weeks ago
"improved" aka ruined
I am not someone that normally writes reviews but as someone that has loved and sworn by this product and used it every day for years the "new and improved" formula is awful. it is immediately obvious that the formula has changed because it is significantly sticker than it was and even just at a glance is shinier. it used to feel luxurious and hydrating but not as greasy as aquaphor or vaseline and now it had been completely ruined. extremely disappointed and now looking for alternatives. don't "fix" what isn't broken. hope you get it together at the company because changing a proven product to be worse in every way isn't a good sign for whatever products they decide to "improve" bestReply from CeraVe2 weeks agoHello there! We are truly sorry to hear that the updated texture of the Healing Ointment did not meet your expectations, especially after relying on it for years as a daily staple. Our development teams continually evaluate our formulations to provide optimal skin protection, but we fully understand how important personal texture preference is when you have loved a product for so long. A helpful tip when working with a richer ointment is to warm a very tiny amount between your fingertips before gently pressing it onto dry areas to help it sheer out smoothly. We truly appreciate you sharing your candid experience with us, and your feedback has been gladly passed along to our product development team.Regards,Consumer Care Center{{userCount} users found this review helpful.Originally posted on cerave.com - Herna6Reviewed 3 weeks ago
New one doesn’t work
The new one is NOT improved at all. Got this new one for after my laser resurfacing procedure it irritated my skin a little and felt so tacky. I was counting on getting the old ointment that worked well last time. Is there any way to purchase the old ointment?Reply from CeraVe3 weeks agoHello Herna6! We are so sorry to hear that the updated CeraVe Healing Ointment caused irritation during your post-laser recovery, as comfort and gentle care are especially important after a procedure. We would like to speak to you directly about this. Please call us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #47832066. We look forward to speaking with you!Regards,Consumer Care Center{{userCount} users found this review helpful.Originally posted on cerave.com - WajeehaKReviewed 3 weeks ago
Good for psoriasis and eczema
This is just such good ointment, it applies smoothly like butter and melts in your skin. The texture is like petroleum jelly and there’s any accent to it!!!{{userCount} users found this review helpful.Originally posted on influenster.com - Prettyeyes45Reviewed 3 weeks ago
Don't like new one
I do not like the new formula at all it feels Terrible like throwing on heavy Vaseline x10,000 Can we please have the old formula backReply from CeraVe3 weeks agoHello Prettyeyes45! We are sorry to hear that the updated texture of the CeraVe Healing Ointment did not meet your expectations and feels heavier than you prefer. Our development teams continually evaluate our ingredients to provide optimal skin protection, but we fully understand how important personal texture preference is for a daily staple. A helpful tip when working with a rich ointment is to warm a very small amount between your fingertips before gently pressing it onto dry areas to help it sheer out smoothly. We truly appreciate you sharing your experience, and your feedback has been gladly passed along to our product development team.Regards,Consumer Care Center{{userCount} users found this review helpful.Originally posted on cerave.com - Eczema MommaReviewed 3 weeks ago
Why a New Formula?
People counted on and trusted in your products for years if not decades. The new formula is not the same product. Very disappointing!Reply from CeraVe3 weeks agoHello there! We completely understand how disappointing it is when a trusted favorite like the Healing Ointment undergoes a formula change after years of loyal use. Our development teams continually evaluate our ingredients to ensure optimal skin protection, but we know how important personal preference is with a daily staple. A helpful tip when working with a rich ointment is to warm a very small amount between your fingertips before gently pressing it onto dry areas to help it melt smoothly into the skin. We truly appreciate you sharing your experience, and your feedback has been gladly passed along to our product development team.Regards,Consumer Care Center{{userCount} users found this review helpful.Originally posted on cerave.com - ChrisReviewed 3 weeks ago
'new and improved' is anything but
new formula causes break outs. please consider reverting back to the original formulaReply from CeraVe3 weeks agoHello Chris! We are very sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #47752215. We look forward to speaking with you!Regards,Consumer Care Center{{userCount} users found this review helpful.Originally posted on cerave.com
Details for CeraVe Healing Ointment Skin Protectant, Non Greasy Feel
| Benefit | Hydrating |
|---|---|
| Concern | Sensitive friendly |
| Form | Ointment |
| Makeup finish | Natural |
| Product type | Lotions & moisturizers |
| Skin type | Dry |
| Gender | Unisex |
| Size | 2.1 - 5 oz. |
| Life Stage | Adult |