Customer reviews for CeraVe Healing Ointment Skin Protectant, Non Greasy Feel
Size:12 Ounces
How to get it
semseaReviewed 3 days agoHate this new formula
You have aiways had a wonderful product that I have used for years but this new formula is awful! Greasy, sticky, doesn’t absorb. I don’t understand why you had to change a great thing. I might as well just use Vaseline. Such a let down.{{userCount} users found this review helpful.Originally posted on cerave.com- AshleeReviewed 6 days ago
Disappointed in reformulation
Very disappointed with the reformulation. The old product was the only solution to my dry lips that didn’t leave them feeling more dry after absorption. I ordered a new one when I ran out and it was this new formula. When I used it it felt stickier on my lips than the old one. And once it absorbed after a while, it left my lips feeling even drier. Very disappointing. Will not be buying again. Please bring back the old formula.{{userCount} users found this review helpful.Originally posted on cerave.com - jmmyReviewed 1 week ago
New formulation is damaging to skin
New formulation is irritating. New and improved means "cheaper to manufacture", probably. I won't be buying this product again unless the formulation is changed back. Also, the website hasn't even been updated with the new ingredients, so you don't find out you're getting a different formulation until it arrives at your house. Bait and switch.{{userCount} users found this review helpful.Originally posted on cerave.com - HongLReviewed 1 week ago
Great for eczema and dry , sensitive.
I used this ointment daily for my son who has eczema and it really helps keep his skin moisturized and protected. It’s thick but it works very well to lock in moisture, especially on dry or irritated areas. I like that it’s fragrance free and gentle on sensitive skin. I usually apply it after his bath and it helps soothe his skin overnight.{{userCount} users found this review helpful.Originally posted on influenster.com - StefaniaRReviewed 1 week ago
Great for cracked skin
This is great for cracked or damaged skin. Super moisturizing and another staple in my routine. I have this in travel size as well as full size. Highly recommend this product.{{userCount} users found this review helpful.Originally posted on influenster.com - MandyReviewed 3 weeks ago
Not new / improved
I just bought more of the ointment after running out that I use daily all over my body, including sensitive areas. I noticed it was different when I opened the jar and the formula is sticky and tacky and does not glide even warming it in my fingers does not produce the same result as the old formula. I never understand why companies have to improve on things that have been working for so many people for so long. I want to return this product but I can’t because I opened it and used it. Now will search for an alternative. It would be nice to offer the old AND new formulas instead of forcing customers to use the new when it worked so well when other things didn’t.Reply from CeraVe3 weeks agoHello Mandy! We are so sorry to hear that the updated texture of the CeraVe Healing Ointment has been disappointing and difficult to work with compared to the version you relied on daily. A helpful tip when working with a rich ointment is to apply a very small amount directly onto damp skin immediately after bathing to help the formula glide and spread more smoothly across the body. We truly value your long-time loyalty, and your candid feedback regarding the formula has been shared directly with our product development team.Regards,Consumer Care Center{{userCount} users found this review helpful.Originally posted on cerave.com - disappointedReviewed 3 weeks ago
"improved" aka ruined
I am not someone that normally writes reviews but as someone that has loved and sworn by this product and used it every day for years the "new and improved" formula is awful. it is immediately obvious that the formula has changed because it is significantly sticker than it was and even just at a glance is shinier. it used to feel luxurious and hydrating but not as greasy as aquaphor or vaseline and now it had been completely ruined. extremely disappointed and now looking for alternatives. don't "fix" what isn't broken. hope you get it together at the company because changing a proven product to be worse in every way isn't a good sign for whatever products they decide to "improve" bestReply from CeraVe3 weeks agoHello there! We are truly sorry to hear that the updated texture of the Healing Ointment did not meet your expectations, especially after relying on it for years as a daily staple. Our development teams continually evaluate our formulations to provide optimal skin protection, but we fully understand how important personal texture preference is when you have loved a product for so long. A helpful tip when working with a richer ointment is to warm a very tiny amount between your fingertips before gently pressing it onto dry areas to help it sheer out smoothly. We truly appreciate you sharing your candid experience with us, and your feedback has been gladly passed along to our product development team.Regards,Consumer Care Center{{userCount} users found this review helpful.Originally posted on cerave.com - Herna6Reviewed 4 weeks ago
New one doesn’t work
The new one is NOT improved at all. Got this new one for after my laser resurfacing procedure it irritated my skin a little and felt so tacky. I was counting on getting the old ointment that worked well last time. Is there any way to purchase the old ointment?Reply from CeraVe3 weeks agoHello Herna6! We are so sorry to hear that the updated CeraVe Healing Ointment caused irritation during your post-laser recovery, as comfort and gentle care are especially important after a procedure. We would like to speak to you directly about this. Please call us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #47832066. We look forward to speaking with you!Regards,Consumer Care Center{{userCount} users found this review helpful.Originally posted on cerave.com
Details for CeraVe Healing Ointment Skin Protectant, Non Greasy Feel
| Benefit | Hydrating |
|---|---|
| Concern | Sensitive friendly |
| Form | Ointment |
| Makeup finish | Natural |
| Product type | Lotions & moisturizers |
| Skin type | Dry |
| Gender | Unisex |
| Size | 2.1 - 5 oz. |
| Life Stage | Adult |