Customer reviews for CeraVe Healing Ointment 46.5% Petrolatum Skin Protectant, 3 OZ
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RicardoJReviewed 4 days agoSkin Healer
The texture is thick and occlusive, but it doesn't feel as heavy or greasy as traditional petroleum jelly. I use it on dry patches, lips, cuticles, and as the last step of my nighttime skincare routine. It makes my skin feel much softer, less irritated, and more hydrated. It does an excellent job locking in moisture, especially during colder weather or when my skin is extra dry. I also appreciate that it's fragrance-free and gentle enough for sensitive skin. The formula contains ceramides and hyaluronic acid, which help support the skin barrier while providing long-lasting hydration.0 users found this review helpful.Originally posted on influenster.com- DisappointedReviewed 1 week ago
Terrible. Nothing like the old formula.
So sad. The only thing that worked for my baby with eczema, and now I’m stuck. The new product is not working. Please bring back the old formula or rebrand/retitle it. You have so many people here that would buy it in truckloads.Reply from CeraVe3 days agoHello! We are so sorry to hear about your disappointment with the formula change, especially since our Healing Ointment was the only product that worked for your baby's skin. We understand how frustrating and upsetting it is when a trusted product no longer provides the same comfort and results, and we have shared your request to bring back the original formula with our team. We truly appreciate you taking the time to share your experience with us, and we hope you will explore our other product selections to find a new favorite for your baby at CeraVe!Regards,Consumer Care Center0 users found this review helpful.Originally posted on cerave.com - Stan CReviewed 1 week ago
Bad Change :(
I have severe eczema and have been using CeraVe Healing Ointment for years. It was one of the few products that consistently helped keep my skin moisturized and protected without causing irritation. Unfortunately, the recent formula change has been extremely disappointing. The new version feels much stickier and tackier than the original. It doesn't spread as easily, sits heavily on the skin, and seems to make my eczema feel more irritated rather than soothed. The original formula was smooth, comfortable, and effective, which is why I continued purchasing it for so many years. For people with severe eczema, finding a product that works can take years of trial and error. CeraVe Healing Ointment was my go-to product, so it is frustrating to see such a noticeable change. I sincerely hope CeraVe considers bringing back the original formula or offering it as an alternative option for customers who relied on it. Very disappointed with this change.Reply from CeraVe3 days agoHello! We're sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly, if you can please give us a call at 888-768-2915 with case number 46908579. Our hours of operation are Monday through Friday 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!Regards,Consumer Care Center0 users found this review helpful.Originally posted on cerave.com - Yes, I recommendJodiReviewed 1 week agoEasy to useOut of 5Long lastingOut of 5Value Out of 5Meets expectationsOut of 5Quality Out of 5
I use this ointment on my feet and elbows.
This ointment keeps my feet and elbows moisturized0 users found this review helpful. - MackenzieCReviewed 1 week ago
Cerave I love you
I absolutely LOVE this cerave product. I get chapped lips and skin and use it and it works wonders. The packaging is easy to open with the lid and it looks great however it can be hard to travel with the large container. However you can scoop some out and take it on the go with a smaller container and I do that! I find it soothes my skin and heals it very fast with the ingredients and I haven’t personally ever had an issue using it. It truly fixes my cracked and irritated skin quickly and I always find myself using it and recommending it.0 users found this review helpful.Originally posted on influenster.com - YolyAReviewed 1 week ago
👌👌👌
This cream is very good for dry skin, it helps my son to make his skin soft, he applied it every day and his skin is always very moisturizing, very good product, I really like it0 users found this review helpful.Originally posted on influenster.com - Yeye3Reviewed 1 week ago
Retract and Go Back
I know you HAVE to have a bunch of overstock of the old formula. Please send it to me. It was literally the only thing that worked for my daughter’s skin. This new formula dries her skin and breaks her out so bad. Please go back to the old formula. Literally every platform where reviews are left says this. You all made a mistake. Correct it and keep your reputation as a skin care brand that actually heals.Reply from CeraVe1 week agoHello! We are sorry to hear about the experience you had with Healing Ointment. We would like to speak with you directly about it. Please give us a call @1-800-768-2915 9am-5:30pm, ET for assistance and provide the case #46854164. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.Regards,Consumer Care Center0 users found this review helpful.Originally posted on cerave.com - ElizabethHReviewed 2 weeks ago
Perfect Ointment
I’m using this for my sebhorric dermatitis. I love the container. So compact and it fits right in my bag. Product is more of a Vaseline base, no residue. It lasts me for a while too.0 users found this review helpful.Originally posted on influenster.com
Details for CeraVe Healing Ointment 46.5% Petrolatum Skin Protectant, 3 OZ
| Benefit | Moisturizing |
|---|---|
| Concern | Healthy skin & nails |
| Form | Ointment |
| Product type | Lotions & moisturizers |
| Skin type | All skin types |
| Waterproof | No |