Customer reviews for CeraVe Healing Ointment 46.5% Petrolatum Skin Protectant, 3 OZ
How to get it
ChristinePReviewed 1 week agoWorks great and fixes cracked skin lips even helps with tattoos
The jar is Magic in a tub and it has so many different uses. You can even put it on tattoos when you first get a new tattoo, but it also works great for lips for cracked hands for cracked skin. A little of this every night and I wake up healed. It’s thick like you would expect from an ointment, but that’s the point it locks in moisture and just…. Fixes things. No fragrance nonsense unless you want to add your own scent to it. I keep it in the bathroom. I keep some by my bed because my lips get dry and I keep some in the kitchen for when my hands get cracked from the Arizona heat. {{userCount} users found this review helpful.Originally posted on influenster.com- JolieBReviewed 3 weeks ago
A go-to product!!
This is absolutely amazing! This is like my fifth tube of this stuff, and I use it all the time. My face is super dry and acne prone and eczema prone, and this soothes my irritation without breaking me out. I also use it as Chapstick in my nightly and morning routine, and it is so easy to use and my favorite product. Also such a good price compared to high-end lip products! {{userCount} users found this review helpful.Originally posted on influenster.com 
sissyReviewed 4 weeks agoHorrible update
I hate, hate , hate this new formula. My only question is where can I buy the old formula. I used it for over 10 years and loved it. I used this twice and will never use the new formula again. What a shame.Reply from CeraVe3 weeks agoHi there! We completely understand how frustrating it is when a product you've relied on and loved for over a decade changes. Unfortunately, the old formula is no longer available for purchase through authorized retailers. We are so sorry for the disappointment this change has caused after all these years of loyalty. For product recommendation please contact us at 888-768-2915 9:00 am - 5:30 pm EST Monday - Friday.Regards,Consumer Care Center{{userCount} users found this review helpful.Originally posted on cerave.com- LisaLReviewed 4 weeks ago
Lifesaver for dry skin
This healing ointment works very well. I put it on any dry skin and over night it feels a lot softer. I like the squeeze tube packaging because it is really easy to get out of the bottle. I would definitely recommend this to anyone who gets dry skin!{{userCount} users found this review helpful.Originally posted on influenster.com - KarinReviewed 1 month agoValue Out of 5Meets expectationsOut of 5Quality Out of 5
I don't know how this still has 4.6 stars
I don't know how this still has 4.6 stars after reading all of the recent similar complaints. New and improved is actually new and optimized for profits. This stuff doesn't absorb or work the same and I wish someone would post what they're going to use instead because I'm certainly not using this anymore.4 weeks agoHello Karin! Thank you for sharing your candid feedback regarding our Healing Ointment. We completely understand your frustration and disappointment when a trusted product feels different than expected, and we take all concerns about formula performance very seriously. Our ointments are specially formulated with a high concentration of petrolatum to create a protective occlusive barrier that seals in moisture rather than absorbing deeply, but we truly value your honest perspective as we strive to provide the best possible care for your skin. We are so grateful for your past support and hope you find a wonderful skincare alternative that keeps your skin comfortable and protected.<!--[if ReviewResponse]><![endif]-->Regards,Cerave Product Expert{{userCount} users found this review helpful. - semseaReviewed 1 month ago
Hate this new formula
You have aiways had a wonderful product that I have used for years but this new formula is awful! Greasy, sticky, doesn’t absorb. I don’t understand why you had to change a great thing. I might as well just use Vaseline. Such a let down.Reply from CeraVe4 weeks agoHi there! We are so sorry to hear that the new formula left your skin feeling sticky and greasy especially since the original was a wonderful product for you! We completely understand how frustrating it is when a trusted product changes. Thank you so much for sharing your honest feedback with us; we will definitely pass your thoughts along to our product team!Regards,Consumer Care Center{{userCount} users found this review helpful.Originally posted on cerave.com - AshleeReviewed 1 month ago
Disappointed in reformulation
Very disappointed with the reformulation. The old product was the only solution to my dry lips that didn’t leave them feeling more dry after absorption. I ordered a new one when I ran out and it was this new formula. When I used it it felt stickier on my lips than the old one. And once it absorbed after a while, it left my lips feeling even drier. Very disappointing. Will not be buying again. Please bring back the old formula.Reply from CeraVe4 weeks agoHi there! We are so sorry to hear that the new formula left your lips feeling sticky and dry after absorbing especially since the original was your go-to holy grail for dry lips! We completely understand how frustrating it is when a trusted product changes. Thank you so much for sharing your honest feedback with us; we will definitely pass your thoughts along to our product team! Since you mentioned your lips dry out easily, you might want to try the CeraVe Healing Lip Balm!Regards,Consumer Care Center{{userCount} users found this review helpful.Originally posted on cerave.com - jmmyReviewed 1 month ago
New formulation is damaging to skin
New formulation is irritating. New and improved means "cheaper to manufacture", probably. I won't be buying this product again unless the formulation is changed back. Also, the website hasn't even been updated with the new ingredients, so you don't find out you're getting a different formulation until it arrives at your house. Bait and switch.Reply from CeraVe4 weeks agoWe are sorry to hear about the experience you had with our Healing Ointment. We would like to speak with you directly about it. Please give us a call at 1-888-768-2915 Mon - Fri 9am - 5:30pm EST for assistance and provide the case #48118663. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.Regards,Consumer Care CenterReply from CeraVe4 weeks agoWe are sorry to hear about the experience you had with our Healing Ointment. We would like to speak with you directly about it. Please give us a call 1-888-768-2915 Mon - Fri 9am - 5:30pm EST for assistance and provide the case #48118663. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.Regards,Consumer Care Center{{userCount} users found this review helpful.Originally posted on cerave.com
Details for CeraVe Healing Ointment 46.5% Petrolatum Skin Protectant, 3 OZ
| Benefit | Moisturizing |
|---|---|
| Concern | Healthy skin & nails |
| Form | Ointment |
| Product type | Lotions & moisturizers |
| Skin type | All skin types |
| Gender | Unisex |
| Size | 1-5 oz. |
| Life Stage | Adult |