Customer reviews for CeraVe Healing Ointment Skin Protectant, Non Greasy Feel, Lanolin & Fragrance Free, 1.89 OZ

Name: CeraVe Healing Ointment Skin Protectant, Non Greasy Feel, Lanolin & Fragrance Free, 1.89 OZ
Brand: CeraVe
Rating: 4.6607 (1444 reviews)

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$9.49

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YolyA
Reviewed 4 days ago
👌👌👌
This cream is very good for dry skin, it helps my son to make his skin soft, he applied it every day and his skin is always very moisturizing, very good product, I really like it
0 users found this review helpful.
Originally posted on influenster.com

Yeye3
Reviewed 5 days ago
Retract and Go Back
I know you HAVE to have a bunch of overstock of the old formula. Please send it to me. It was literally the only thing that worked for my daughter’s skin. This new formula dries her skin and breaks her out so bad. Please go back to the old formula. Literally every platform where reviews are left says this. You all made a mistake. Correct it and keep your reputation as a skin care brand that actually heals.
Reply from CeraVe
16 hours ago
Hello! We are sorry to hear about the experience you had with Healing Ointment. We would like to speak with you directly about it. Please give us a call @1-800-768-2915 9am-5:30pm, ET for assistance and provide the case #46854164. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
Regards,
Consumer Care Center
0 users found this review helpful.
Originally posted on cerave.com

ElizabethH
Reviewed 1 week ago
Perfect Ointment
I’m using this for my sebhorric dermatitis. I love the container. So compact and it fits right in my bag. Product is more of a Vaseline base, no residue. It lasts me for a while too.
0 users found this review helpful.
Originally posted on influenster.com

DebbieJ
Reviewed 1 week ago
Vaseline, but better
This stuff is so good. It’s like Vaseline, but even better because it contains ceramides. The tub is so big and a little goes a long way. I used to slug with this before bed and in the morning my skin looked amazing.
0 users found this review helpful.
Originally posted on influenster.com

Lyss
Reviewed 1 week ago
Please bring back the old formula
Horrible reformulation. The old formulation was perfect for the lips, under the eyes (no stinging), and any dry patches on the skin. Also was perfect for slugging without clogging pores. I'm sorry to say that this new formula does not glide on the skin nearly as well and tugs on the skin uncomfortably. It also does not feel nearly as moisturizing. Please bring the old formula back!! It was perfect for those of us with sensitive, acne-prone skin.
Reply from CeraVe
4 days ago
Hi there! Thank you for being a loyal CeraVe fan and taking the time to share your experience. We are incredibly sorry to hear that your recent purchase did not live up to the standard you've come to expect from us, and that you experienced tugging and a lack of moisture on your lips and under-eye area. We develop all of our products closely with dermatologists to ensure they are safe, comfortable, and deeply hydrating for sensitive skin. Your feedback regarding the texture change is incredibly valuable to us, and we will be sharing with our Manufacturing Teams.
Regards,
Consumer Care Center
0 users found this review helpful.
Originally posted on cerave.com

EmmaT
Reviewed 1 week ago
Helps so much
Helps to soothe dry skin so much. It has a petroleum jelly like texture and is scent free so it won’t bother sensitive skin. It has helped my dry cracked skin heal so fast
0 users found this review helpful.
Originally posted on influenster.com

LauraB
Reviewed 2 weeks ago
Helps Dry Skin!
As you can tell it’s well used! We love CeraVe products and are frequent users. It helps a lot with my dry skin❤️feels amazing no residue! Good ingredients as well. I think it’s worth it and you get a great amount for the money value.
0 users found this review helpful.
Originally posted on influenster.com

Erin
Reviewed 2 weeks ago
New but not “improved”
The new formula is not good. I have been using cerve healing ointment as a chapstick for years, and it was the only thing that didn’t give me hives (I have very sensitive skin, and even aquaphor gives me hives) The new formula and thicker and sticker, so it is not nice to put on and sure enough I’m starting to get a sand paper like rash. Most of the people who have used this product use it because they have sensitive skin, and making changes to the formula was not what sensitive skin people need. I’m going to have to try is stock up on the old formula if I can find it, which it seems others are doing as well. 0 out of 5
Reply from CeraVe
1 week ago
Hello Erin! We are very sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #46695050. We look forward to speaking with you!
Regards,
Consumer Care Center
0 users found this review helpful.
Originally posted on cerave.com