Customer reviews for Charmin Ultra Soft Toilet Paper, 6 Mega XL Rolls

Thank you for sharing your feedback. We're sorry to hear that Charmin Ultra Soft Mega Roll did not provide the softness you were expecting and that you found it irritating to use. We understand how disappointing that can be when choosing a product designed for comfort. Consumer feedback is very important to us, and we'll be sure to share your comments with our team. Thank you for taking the time to let us know about your experience and for choosing Charmin.

Regards,

Customer Care

Thank you for being a loyal Charmin customer and for taking the time to share your feedback. We're sorry to hear that Charmin Ultra Soft Mega Roll did not provide the tearing experience you were expecting. We understand how frustrating it can be when a product you've trusted for years doesn't perform the way you're accustomed to. Consumer feedback is very important to us, and we'll be sure to share your comments regarding the tear pattern with our team. Thank you for bringing this to our attention and for your many years of support.

Regards,

Customer Care

Thank you for sharing your feedback. We're sorry to hear that Charmin Ultra Soft Mega Roll didn't provide the experience you've come to expect. We understand how disappointing it can be when a product seems different from previous purchases, especially when it comes to thickness and ease of tearing. Consumer feedback is very important to us, and we'll be sure to share your comments with our team. Thank you for taking the time to let us know about your experience and for choosing Charmin.

Regards,

Customer Care

Thank you for sharing your feedback. We're sorry to hear that Charmin Ultra Soft Mega Roll didn't provide the experience you've come to expect. We understand how disappointing it can be when a product seems different from previous purchases, especially when it comes to thickness and ease of tearing. Consumer feedback is very important to us, and we'll be sure to share your comments with our team. Thank you for taking the time to let us know about your experience and for choosing Charmin.

Regards,

Customer Care

Hi, thank you for being a longtime Charmin user and for taking the time to share your feedback. We're sorry to hear that Charmin Ultra Soft Mega Roll didn't provide the softness you've come to expect and love. We understand how disappointing it can be when a product doesn't meet your expectations. Consumer feedback is very important to us, and we'll be sure to share your comments regarding the Smooth Tear version with our team. We appreciate you letting us know about your experience and thank you for your loyalty to Charmin.

Regards,

Customer Care

Thanks for sharing your feedback. We’re sorry to hear your first experience with Charmin Ultra Soft Mega Roll was so frustrating — especially since you were excited to try the smooth‑tear feature. If the perforations are barely there or not aligned, it makes the roll almost impossible to tear cleanly, and your description suggests something may have been off with the batch or machine settings during production. Your comment helps highlight that the tearing performance on these rolls wasn’t anywhere near what you expected, and it’s understandable to feel disappointed when a new feature doesn’t work at all.

Regards,

Customer Care

Thanks for sharing your feedback. We’re very sorry to hear your Charmin Ultra Soft Mega Rolls aren’t tearing the way they used to — especially since you’ve been buying them for years. It’s understandable to feel disappointed when a product you’ve trusted suddenly feels harder to use. What you’re describing — needing two hands, rolls tearing unevenly, and sheets pulling apart instead of separating cleanly — suggests the perforation on your pack may not have been cut deeply enough, which can make the paper tear down the sheet instead of across it. That’s definitely not how Charmin Ultra Soft is supposed to perform. Recent updates to Charmin’s tear design (the Smooth Tear wavy perforation) were created to improve tearing consistency, but some customers have reported mixed experiences depending on the batch. Your feedback helps identify when a specific pack isn’t meeting the expected quality

Regards,

Customer Care

Thanks for sharing your feedback. We’re very sorry to hear your Charmin Ultra Soft Mega Rolls aren’t tearing the way they used to — especially since you’ve been buying them for years. It’s understandable to feel disappointed when a product you’ve trusted suddenly feels harder to use. What you’re describing — needing two hands, rolls tearing unevenly, and sheets pulling apart instead of separating cleanly — suggests the perforation on your pack may not have been cut deeply enough, which can make the paper tear down the sheet instead of across it. That’s definitely not how Charmin Ultra Soft is supposed to perform. Recent updates to Charmin’s tear design (the Smooth Tear wavy perforation) were created to improve tearing consistency, but some customers have reported mixed experiences depending on the batch. Your feedback helps identify when a specific pack isn’t meeting the expected quality

Regards,

Customer Care