Customer reviews for Gillette Mach3 3-Blade Razor + 6 Razor Blade Refills
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- Reviewed 2 weeks ago
Yes, I recommendA Gillette Razor Across Three Generations
Dear Gillette Team, I would like to express my sincere appreciation for the quality and durability of your products. For more than 40 years, my family and I have been loyal Gillette customers. There is one story in particular that illustrates what the brand means to us. My late father used the same Gillette razor handle for many years before giving it to me as a gift. I then used and carefully preserved it for more than 20 years. Recently, my eldest son turned 15, and I passed that same razor on to him. I told him its story and asked him to take good care of it—not merely as an everyday object, but as a family keepsake with great sentimental value. The fact that one Gillette razor has remained with our family for so many years and can now be used by a third generation is a remarkable testament to the quality and durability of your products. I have used Gillette razors exclusively for many years and remain a truly loyal customer. I would be delighted to have the opportunity to visit one of your factories someday and learn more about how these products are made. Perhaps, many years from now, my son will pass this same razor on to his own son, continuing a family tradition that began with my father. Thank you for creating products that not only stand the test of time but can also become part of a family’s history. Warm regards, Isaac Oliveira{{userCount} users found this review helpful.Originally posted on gillette.com 
XtremeinspirationsReviewed 1 month agoDisappointed
Just opened this product and claims to have three blades and there are only two. I pay for a product that I expect to receive and I am disappointed to have been ripped off.Reply from gillette.com4 weeks agoThank you for sharing your feedback about the Gillette Mach3 Blade Refills. We’re very sorry to hear that the product you received did not match what you expected based on the packaging. We understand how disappointing and frustrating this experience must have been. We would really appreciate the opportunity to help make this right. Please give our team a call at 1-800-445-5388, and we’ll be happy to review your experience and assist you further.Regards,Customer Care{{userCount} users found this review helpful.Originally posted on gillette.com- RazorburnedReviewed 1 month ago
After 40+ years moving on to sharper pastures
Grew up on these blades. At some point I changed to Venus. Venus blades recently started to give me rash and ingrown after 1 use! I decided, “I’ll just go back to Mach 3”. What a surprise that these are also USELESS now. You C Suite geniuses that got big bonuses for profit increases (by lowering quality) have lost a 40+ year customer, and her partner another 40+ year customer, and her daughter 15+ year customer. Yes—- you’ve completely ruined the product. We just compared notes and we all came to same conclusion. No, it’s not just a bad batch, you’ve actually ruined the products! It’s all over the internet too. Not just us thinking this. Bad move C Suite, bad move. Shrinkflation would’ve been better, less cartridges per box and I’d have stayed your customer. I would have just paid more if the quality was still the same. Now I’m on the hunt for sharper pastures. Goodbye, Gillette, it was good while it lasted.Reply from gillette.com1 month agoWe are truly sorry to hear about your frustrating experience with our Mach3 blades. It's clear that we've deeply disappointed long-standing, loyal customers like yourself and your family, and for that, we are genuinely sorry. We understand your profound disappointment when a product you've relied on for so long no longer meets your expectations. Your candid feedback about the perceived decline in quality is taken very seriously. We would appreciate the opportunity to speak with you directly to understand more about your experience and to try and make things right. Please call us at (800) 445-5388 at your earliest convenience.Regards,Customer Care{{userCount} users found this review helpful.Originally posted on gillette.com - jdonReviewed 1 month ago
New Blue Conditioning Strip is a Horrible Mess
The new design is horrible. I've used Mach 3 razors since I first started shaving. I'll be switching to something else sadly unless they switch back to old design without the blue, goopy conditioning strip.Reply from gillette.com1 month agoThank Thank you for your feedback. We are truly sorry to hear about your profound disappointment with the new design of the Mach3 razor, especially as a loyal user since you first started shaving. We understand your frustration that the new design is "horrible" and specifically concerns the blue, goopy conditioning strip. It's clear that this change has significantly impacted your shaving experience, leading you sadly to consider switching to something else. Your long-term loyalty gives significant weight to your feedback, and we appreciate you bringing this to our attention. We continuously strive to innovate while maintaining the quality and experience our customers expect. We would like to understand more about your experience and how we can assist you. Please contact us directly at 1-800-445-5388.Regards,Customer Care{{userCount} users found this review helpful.Originally posted on gillette.com - Frustrated LONG time userReviewed 2 months ago
New lubricating strip makes it unusable
I just got a refill with the “new” lubricating strip. Wow. To say it’s a downgrade is not enough words. I have tried three different shaving gels and the lubricating strip just turns into this goo that completely clogs the blades. I have been unable to get a normal shave because as the blades clog they don’t cut anymore. So unless you want to rinse the blade after less than 1.5” of travel on your face, then avoid. I don’t know what I’m going to do. I’ve been using these for more than 20 years and I’ve never come across such a downgrade before.Reply from gillette.com2 months agoWe are truly sorry to hear about your frustrating experience with the "new" lubricating strip on our Mach3 Blade Refills. We understand how disappointing this must be after two decades of loyalty, and the issue with the strip clogging the blades is definitely not the experience we want. We take your feedback very seriously. Please reach out to us directly at (800) 445-5388 so we can make this right for you.Regards,Customer Care{{userCount} users found this review helpful.Originally posted on gillette.com - RAD00RADReviewed 2 months ago
Poor product
I have only been able to get 3 good shaves from one razor cartridgeReply from gillette.com2 months agoWe are genuinely sorry to hear that you're only getting three good shaves from a Mach3 blade refill. That's definitely not the experience we want for our valued customers. We understand how frustrating it can be when a product doesn't meet expectations, especially something as essential as a reliable shave. We'd appreciate the chance to understand this better and see how we can help. Please give us a call at (800) 445-5388 so we can assist you directly.Regards,Customer Care{{userCount} users found this review helpful.Originally posted on gillette.com - Alan1961Reviewed 3 months ago
Saving with a butter knife
Been using Gillette for 47 years and Mach 3 since it existed. Recent shipments feel like I am shaving with a butter knife. Same shaving cream. Only the blades are supposed to be brand new. Clearly a change in shaving comfort, for the worse.Reply from gillette.com3 months agoAlan, we're truly sorry to hear that your recent Mach3 blade refills haven't met the high standards you've come to expect from Gillette over your 47 years as a loyal customer. We'd like to understand what might be causing this change in comfort. Please call us directly at (800) 445-5388 so we can discuss this further and find a way to make things right.Regards,Customer Care{{userCount} users found this review helpful.Originally posted on gillette.com - badappleReviewed 4 months ago
Splooge Strip
The slimy polymer from the lubrication strip is disgusting. Change it back, fire the moron that approved it and spend more time on quality control or you'll be losing another customer.Reply from gillette.com4 months agoThank you for your feedback on the Mach3 Blade Refills. We are truly sorry to hear about your experience with this product, as this is not what we aim for. We appreciate you taking the time to share your comments with us, and we will make sure to take note of your feedback. If you need further assistance, please know that we are here to help you at 1-800-445-5388.Regards,Customer Care{{userCount} users found this review helpful.Originally posted on gillette.com
Details for Gillette Mach3 3-Blade Razor + 6 Razor Blade Refills
| Benefit | Smoothing |
|---|---|
| Concern | Hair growth |
| Product type | Razors |
| Quantity | Single pack |
| Gender | Men |
| Life Stage | Adult |