Customer reviews for Head & Shoulders Bare Anti-Dandruff Shampoo, Itchy Scalp Relief, 13.5 OZ

We appreciate you for reaching out about our Head and Shoulders BARE Itch Relief Shampoo. We would like to express our deepest of apologies for your past experiences. What you've shared here has been so unexpected and we are sure this may have been very frustrating. Please know that this will be handled with our Health and Safety team as well as the rest of our Head and Shoulders team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. If you haven't already, we ask that you discontinue from using the product. Also, it's important to know that losing between 50 and 100 hairs a day is considered normal. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss and we strongly recommend speaking to your doctor who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. Regarding your hair feeling a bit oily, the product you used may have been too hydrating for your hair type or it wasn't properly rinsed. If you rinsed your hair thoroughly and still had a oily residue, you may want to try using a less hydrating shampoo. When you have the time, please write to us through our Contact Us page so we may better assist you.

Regards,

Customer Care

Thank you for getting in touch about our Head and Shoulders BARE Itchy Scalp Relief Shampoo. It makes us so happy to hear that you had an overall great experience with the product and that you would recommend it to others! That&#39;s truly the news we love to hear from all our consumers. Still we are disappointed in hearing that your hair wasn&#39;t left feeling clean longer than 25 hours. That&#39;s not the results we want for you but please know that we will be sharing this with the rest of our team. We&#39;d be more than happy to assist you further. Whenever you have the time, please give us a call at (800) 723-9569 or send us an email through our Contact Us Page. <img src="https://s3.amazonaws.com/stratos-logos/logos/HeadShoulders.jpg" alt="HeadShoulders" title="HeadShoulders" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->

Regards,

Head & Shoulders

We appreciate you for providing feedback on our Head and Shoulders Bare Itchy Scalp Relief. We're so glad that you had such a positive experience with our product, that you enjoyed the scent, it's packaging, and that your hair was left feeling soft. Still, it is disappointing that you felt your hair feeling a bit dry. This isn't the kind of results we want for our consumers but just know that we are reporting this to the rest of our team. As you may already know, hair being dry is usually a sign of it not being conditioned well enough. For a better experience, we recommend using an anti-dandruff conditioner along side your shampoo so your hair gets the moisturization benefits it needs. We'd love to assist you further. When you have the time, feel free to write to us through our Contact Us page so we may do so.

Regards,

Customer Care

Thanks for sharing your thoughts on our Head and Shoulders Bare Itch Relief Shampoo. It's always a great thing when we hear how neat our packages are or how great our product smells, yet it's disheartening to find that it did not give you the relief from dandruff that you had expected. Our mission is to craft products that not only make our consumers feel great when using them but also deliver the results they need, so to hear that we fell short of this is a disappointment. You can be confident that we are sharing this information with our Quality Assurance Team as well as with the rest of the Head and Shoulders Team. It's important to understand that dandruff is caused by a sensitivity to a microbe found on the scalp that can lead to flaking, itching, and redness. For optimal results and long-term efficacy, we recommend using Head and Shoulders every time you wash. At a minimum, twice a week for the next six weeks, and continuing its use even after your symptoms have subsided. For even more effectiveness, you may want to consider pairing our shampoo with a Head and Shoulders conditioner. Please know that the safety of our products remains a top priority. We can assure you that all of our ingredients have been carefully assessed for their safety and effectiveness when used as directed. We would love the opportunity to learn more from your experience and assist you with finding the best product for your hair care needs. Please don't hesitate to give us a call at (800) 723-9569 or send us an email through the Contact Us page on our website. We're here to help!

Regards,

Customer Care