Customer reviews for L'Oreal Paris Infallible Up to 24H Fresh Wear in a Powder, Matte Finish

Hey KaraWV! We are so sorry to hear about the experience you had with Infallible Foundation In A Powder. We would like to speak with you directly about this concern. Please give us a call at 800-631-7358 anytime Monday-Friday 9AM - 5:30PM EST for further assistance. You may provide the agent with the case number 48650512 for reference. We are looking forward to speaking with you and we appreciate the opportunity to address your concerns further!

Regards,

consumer care center

Hey Jules! We are so sorry to hear about your disappointment with the Infallible 24HR Fresh Wear Foundation in Powder compact crumbling over your last two purchases, especially since you love the coverage and longevity of the product. We truly appreciate you sharing this feedback and we would like to speak with you directly about this concern. Please give us a call at 800-631-7358 anytime Monday-Friday 9AM - 5:30PM EST for further assistance. You may provide the agent with the following case number for reference # 48256453. If you still have the product it will be helpful to have it on hand when you call. We look forward to speaking with you and appreciate the opportunity to address your concerns further!

Regards,

consumer care center

Hello! Thank you for being a loyal user of our Infallible Up to 24H Fresh Wear Foundation in a Powder over the years. We are truly sorry to hear about your recent experiences with the compact breaking so quickly, as we know how disappointing and frustrating that can be! We have shared your feedback directly with our quality and packaging teams for review. We would love the opportunity to learn more and assist you directly—please call us at 800-322-2036 with case number 47564108 or reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope to make this right and help you get back to enjoying your favorite powder with L'Oréal Paris!

Regards,

LeCare

Hello! We are truly sorry to hear about your experience with our Infallible Up to 24H Fresh Wear Foundation in a Powder repeatedly breaking across four different purchases, as this is definitely not the high-quality experience we want you to have. We understand how disappointing and messy it is to have your favorite powder crumble, and we have shared your concerns regarding the durability of our compacts directly with our packaging and development teams. To help prevent cracking, we always suggest using very light pressure when dipping into the compact with a sponge or brush. If you need further assistance, please call our customer care team at 800-322-2036 and provide case number 47403511. Our representatives are available Monday through Friday from 9:00 am to 5:30 pm ET, and we look forward to making this right for you so you can continue to enjoy a flawless, matte finish!

Regards,

LeCare

Hello! We are truly sorry to hear about your experience with our Infallible Up to 24H Fresh Wear Foundation in a Powder crumbling, especially since you took such care with it. We always strive to maintain the high-quality integrity of our compacts and have shared your concerns directly with our development and packaging teams to help prevent this from happening in the future. If you would like further assistance, please feel free to call our customer care team at 800-322-2036 and provide case number 47338235, Monday through Friday from 9:00 am to 5:30 pm ET. We hope to welcome you back to a flawless experience soon!

Regards,

LeCare