Customer reviews for L'Oreal Paris True Match Super Blendable Powder

Hello! Thank you for sharing your feedback on our True Match Super-Blendable Powder. We completely understand that noticing a change in both your favorite formula and finding the applicator missing can be a disappointing surprise. As part of our commitment to sustainability and modern design, we recently updated our compact to a sleeker, plastic-reducing packaging that no longer includes the sponge applicator. While we updated the formula to offer our most advanced, seamless blendability, we have shared your specific concerns regarding the texture and the missing pad directly with our development team for future evaluations. We hope you find a perfect match that makes you feel absolutely confident on your beauty journey!

Regards,

LeCare

Hello there Sunny, thank you so much for your honest feedback, and for being such a wonderful supporter of our original True MatchSuper-Blendable Powder. We are so incredibly sad to hear that the new version did not live up to the standard you loved, and we completely understand how disappointing it is when a favorite product changes. While we always strive to innovate and update our ingredients, our community's love for our classic formulas is incredibly precious to us. Your feedback is so important, and we are sharing your thoughts directly with our product development team!

Regards,

consumer care center

Hello! Thank you for sharing your thoughtful feedback on our True Match Super-Blendable Powder. We truly appreciate your loyalty over the years and understand how disappointing it is when a longtime favorite no longer feels the same. We are sorry to hear the new version did not deliver the texture, payoff, and coverage you loved in the original, and we have shared your comments with our team for review. We invite you to explore our other complexion options to discover a formula and finish that better suits your preferences today, and we hope you continue to find favorites with L'Oréal Paris.

Regards,

LeCare

Hi there Lina, thank you so much for being such a loyal fan of True Match for over 20 years—that truly means the world to us. We’re so sorry to hear that this powder didn’t provide the coverage you were expecting. Your feedback is incredibly important, and we’ll be sharing your comments with our product team. Meanwhile, for a powder with greater coverage, take a look at the Infallible Up to 24H Fresh Wear Foundation in a Powder. It’s weightless texture gives full coverage and a natural, matte finish and can be applied dry or wet. https://www.lorealparisusa.com/makeup/face/face-powder/infallible-up-to-24h-fresh-wear-in-a-powder-matte-finish

Regards,

consumer care center

Hello there JJF89, we hear you loud and clear! There is nothing like finding that one 'perfect' product, and we’re so sorry the transition hasn’t worked for your skin. Your feedback about coverage and oiliness is incredibly helpful, and we’re passing it straight to our creative team to show them why the old formula was so loved. Thank you for letting us know how much it meant to your routine!

Regards,

consumer care center

Hello! We're sorry to hear about your experience with our True Match Super-Blendable Powder. We'd like to speak with you directly. Please call us at 800-322-2036 and provide the case number 46070354. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!

Regards,

LeCare

Hello! Thank you for sharing your feedback on our True Match Super-Blendable Powder. We understand how disappointing it is when a longtime favorite shade and formula is no longer available. We appreciate you letting us know that the current shades and finish have not compared to your original Sun Beige, and we have shared your comments with our team for review. As another option, we invite you to explore the shades in our Infallible Up to 24H Fresh Wear Foundation in a Powder to see if you may find a better match and finish for your needs. We hope you continue to explore L'Oréal Paris to find the complexion product that is right for you.

Regards,

LeCare