Customer reviews for L'Oreal Paris Voluminous Original Washable Mascara
Color:
Deep Green
How to get it
ElleReviewed 1 week agoHate new formula
Why did you change the formula? I’ve been using this for over 15 years and now I’m trying to find a replacement.Reply from L'Oreal Paris6 days agoHey Elle! Thank you for reaching out. We understand how disappointing it can be when a product you’ve relied on for years no longer seems the same. You’ve reached the L’Oréal Paris U.S. page; products and formulas can vary between countries. For help with the product sold in Canada, please contact L’Oréal Paris Canada at 1-888-456-7325 or visit lorealparis.ca/en-ca/contact-us. We thank you for your understanding.Regards,consumer care center{{userCount} users found this review helpful.Originally posted on lorealparisusa.com- RH COSReviewed 2 weeks ago
Used to love, hate the new curved brush
I used to absolutely love this product. I has been my go-to mascara for years. The last tube I bought, the wand has changed, and I hate it. I don’t know what prompted the change from a straight brush to curved, but it is the worst. Too much mascara stays on the brush and it now goes on in a clumpy mess. Please go back to the straight brush.Reply from L'Oreal Paris1 week agoHey RH COS! Thank you for sharing your feedback with us! We completely understand how frustrating it is when a go-to product feels different, especially after relying on it for years. To help clear things up, we actually carry two different versions of this mascara to cater to different application preferences: one featuring the classic straight brush and one featuring the curved brush. It sounds like you may have accidentally picked up the curved-brush version this time around! Next time you shop, be sure to check the packaging details to make sure you grab the classic straight-brush formula you know and love. We truly appreciate your long-time loyalty and will be sure to share your feedback with our team! https://tinyurl.com/yg25u454Regards,consumer care center{{userCount} users found this review helpful.Originally posted on lorealparisusa.com - Lisa VanoReviewed 2 weeks ago
Leave a Good Thing Alone
I am 69 years old and have use Voluminous mascara as long as I can remember. I couldn't figure out what was wrong with the last 2 or 3 I purchased until I noticed "24 Hour Wear" on the packaging. I don' t wear my make up for 24 hours. I don't need it to hold up that long. I wash my makeup off religiously every evening. The mascara is resistant to my usual removal methods whether with a wash cloth in the shower or make up remover at the sink. It fleks and flakes and ends up all over my face, in my eyebrows and hairline. I am so disappointed. You know the saying "if it ain't broke, don't fix it"? Try that logic how about.Reply from L'Oreal Paris2 weeks agoHello! Thank you so much for being a loyal fan of our Voluminous Mascara for all these years. We completely understand your frustration regarding the 24-hour wear formula, especially when it comes to the difficulty of removal and the flaking you experienced. That is certainly not the experience we want for you. We would love to gather more details and assist you further with this. Please reach out to us directly at 800-631-7358 anytime Monday-Friday 9AM - 5:30PM EST so we can discuss this with you and look into the product further. You may provide the case number 48297595 for reference. Thank you again for sharing your honest feedback and for your long-time support. We look forward to hearing from you!Regards,consumer care center{{userCount} users found this review helpful.Originally posted on lorealparisusa.com - LaurenLReviewed 4 weeks ago
Allergic Reaction
I have us Voluminous curved brush mascara for over 20 years. Sadly I had to stop using it this June - each time I used the mascara my eyes would become irritated, itchy, watery and become extremely swollen. Initally I thought the reaction was due to an old tube, so I tried a new tube even different colors (black, brown and burgundy) all resulting in the same allergic reaction. I went makeup free during the summer to give my eyes a break and tried a new tube for the first day of school and ended the school day with red swollen eyes. I am so disappointed that I can no longer use Voluminous mascara.Reply from L'Oreal Paris3 weeks agoHi LaurenL! We are very sorry to hear about the experience you had. We would like to speak with you directly about this concern. Please give us a call at 800-631-7358 anytime Monday-Friday 9AM - 5:30PM EST for further assistance. You may provide the agent with the following case number for reference #48181612. We are looking forward to speaking with you and we appreciate the opportunity to address your concerns further!Regards,consumer care center{{userCount} users found this review helpful.Originally posted on lorealparisusa.com - HollyReviewed 2 months ago
Basically waterproof anymore
I’ve been using the voluminous mascara for close to 30 years. I recommend to everyone and always have… until recently It’s completely different! Starts burning my eyes mid day and ITS BASICALLY WATERPROOF now… if I wanted waterproof then I’d buy waterproof… I want the original voluminous mascara back! I’m shopping new mascaras for the first time in almost 30 years… WHY WOULD YOU CHANGE such a great product?Reply from L'Oreal2 months agoHi Holly, We are sorry to hear about the experience you had with Voluminous Original Washable Mascara and would like to speak with you directly. Please give us a call @ @800-322-2036 M-F 9 am-5:30 pm ET for assistance and provide the reference # _47693589. Please have the product with you if available. We look forward to speaking with you.Regards,LeCare{{userCount} users found this review helpful.Originally posted on lorealparisusa.com - RMB132Reviewed 2 months ago
An absolute beast to remove--you will lose lashes!
I was using this product religiously for awhile and now I've the past several months it has distinctly changed to wear it no longer washes off with warm soapy water...and barely responds to micellar water or makeup cleaner wipes designed for waterproof mascara! It has been a nightmare trying to get it off my lashes and I. The process I lost many of them which is heartbreaking and also a little engaging. I never buy waterproof mascara for this very reason...I end up with half the lashes I started with! You can't market this formula anymore as being washable! It's a lie and dangerous!Reply from L'Oreal2 months agoHello! We're sorry to hear about your experience with our Original Washable Bold Eye Mascara. We'd like to speak with you directly. Please call us at 800-322-2036 and provide the case number 47574916. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!Regards,LeCare{{userCount} users found this review helpful.Originally posted on lorealparisusa.com - Can10Reviewed 2 months ago
Huge disappointment.
I've used colored mascara for a few years now so I thought I'd try these 2 colors. What a disappointment! Not only are the colors not apparent on my lashes (still look black), the formula is highly irritating to my eyes, pretty clumpy and took 5 or 6 tries to fully remove, which caused further irritation. I should have read the reviews before purchasing. I expected better from L'oreal.Reply from L'Oreal2 months agoHello! We're sorry to hear about your experience with our Original Washable Bold Eye Mascara 310 Blackest Black. We'd like to speak with you directly. Please call us at 800-322-2036 and provide the case number 47403517. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!Regards,LeCare{{userCount} users found this review helpful.Originally posted on lorealparisusa.com - NancyReviewed 3 months ago
Poor
I find that this mascara clumps immensely when you apply it and I won't be buying it anymoreReply from L'Oreal2 months agoHello! We are so sorry to hear that our Voluminous Original Mascara clumped so heavily during application and that you won't be purchasing it again. We always want our formulas to go on smoothly and effortlessly, and we have shared your specific feedback regarding the clumping directly with our product development team. To help you discover a mascara that delivers the clean, beautifully separated volume you deserve, we invite you to explore our other lash collections and take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k. We hope you find a new favorite match to elevate your beauty routine!Regards,LeCare{{userCount} users found this review helpful.Originally posted on lorealparisusa.com
Details for L'Oreal Paris Voluminous Original Washable Mascara
| Benefit | Waterproof |
|---|---|
| Color | Green |
| Form | Liquid |
| Key ingredient | Ceramides |
| Makeup finish | Satin |
| Product type | Mascara |
| Scent | Unscented |
| Skin type | All skin types |
| Gender | Unisex |
| Life Stage | Adult |