Customer reviews for Maybelline Expert Wear Eyeshadow

Hello! Thank you for your long-time loyalty to our Expert Wear Eye Shadow. We completely understand your disappointment regarding the decision to no longer include applicators in the packaging. These versatile shadows are designed to be applied effortlessly with your fingertips or a favorite makeup brush. We have shared your feedback directly with our team for future consideration, and we truly value your years of support. XO

Regards,

Maybelline

Hi there! Thank you for your feedback on our Expert Wear Eye Shadow. We're truly sorry to hear about your disappointment regarding the discontinuation of the applicator, and we've shared your comments with our team for future consideration. We understand using your finger isn't ideal, so we recommend using a separate eyeshadow brush for precise blending and easy application. Your loyalty is important to us, and we hope to regain your trust in the future! XO

Regards,

Maybelline

Hello! We truly appreciate your long-time loyalty to our Expert Wear Eye Shadow, and we completely understand your frustration regarding the decision to no longer include a sponge applicator in the packaging. To help clarify, applicators are no longer included as part of our packaging updates, but these versatile shadows are designed to be applied effortlessly with your fingertips or a favorite makeup brush. We have shared your valuable feedback regarding the price and convenience directly with our team for future review, and we truly hope we can earn back your trust in the future. XO

Regards,

Maybelline

Hello Joly54! Thank you so much for loving the vibrant color and long-lasting wear of our Expert Wear Eye Shadow! We completely understand how frustrating it was to get home and find there was no applicator inside, and we sincerely apologize for the unexpected inconvenience this caused you. In our effort to streamline our packaging to keep it as compact as possible, we have transitioned away from including mini applicators in our single shadows, as we found many beauty lovers prefer utilizing their own personal brush collections for their looks. As a quick tip for the future or when you are on the go without a brush, you can actually use the pad of your ring finger to gently press and sweep the shadow across your lids. The natural warmth of your fingertip helps to beautifully melt the pigments, giving you an incredibly smooth blend and a rich, high-impact color payoff instantly.

Regards,

Maybelline

Hello! We truly appreciate your decades of loyalty to Maybelline, and we are so sorry to hear that our Expert Wear Eye Shadow in The Glo Down fell short of your expectations and left you feeling so disappointed. We understand how frustrating it is when a shade is lighter than expected and that finding the applicator missing was an unwelcome surprise. To help clarify, we no longer include a sponge applicator in our packaging, as these versatile shadows are now designed to be applied effortlessly with a favorite makeup brush or fingertips. We have shared your valuable comments directly with our product development team, and we truly hope we can earn back your trust. XO

Regards,

Consumer Care Center

Hello! Thank you for being a loyal fan of our Expert Wear Eye Shadow since the 70s. We truly value your decades of support, and we hear your frustration loud and clear regarding the decision to no longer include applicators. We completely understand how disappointing and inconvenient this change has been for you, and we have shared your honest feedback directly with our team for future consideration. Our shadows are currently designed to be applied easily with your fingertips or a favorite makeup brush to achieve your desired finish, but we know how important that classic applicator is to our long-time fans. We truly hope you can find a way to enjoy your favorite shades and that we can earn back your trust! XO

Regards,

Consumer Care Center

Hello! We truly appreciate you being a fan of our Expert Wear Eye Shadow for 25 years and we hear your disappointment loud and clear. We understand how frustrating it is when a long-time favorite like Silken Taupe disappears and the applicator is no longer included, and we have shared your comments regarding the packaging and shade selection directly with our team. These shadows are now designed to be applied effortlessly with your fingertips or a favorite makeup brush to deliver that stunning look you love. Thank you for sharing your honest feedback with us! XOXO

Regards,

Consumer Care Center