Customer reviews for Maybelline Expert Wear Eyeshadow Quads

Hello! We're so sorry to hear about the experience you had with our Expert Wear Eyeshadow Quads. We'd like to speak with you directly. Please call us at 800-944-0730 and provide the case number 46539283. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!

Regards,

LeCare

Hello! We are incredibly grateful for your decades of loyalty to Maybelline and specifically our Designer Chocolates quad. We truly hear your frustration regarding the decision to no longer include an applicator and we understand how disappointing it feels when a long-time favorite changes in a way that feels less convenient for you. Your feedback is being shared directly with our product development team for serious consideration as we never want our community to feel unheard or undervalued. We hope you can continue to achieve the stunning eye looks you love with a favorite makeup brush and that we can earn back your trust. XO

Regards,

Consumer Care Center

Hello Kmays1022! Thank you so much for sharing your feedback about the Expert Wear Eyeshadow Quad to us, as hearing from long-term users of our classic shades is truly essential. We recently updated the Expert Wear formula and color palette to provide a creamier, more blendable texture that resists fading for up to 12 hours of wear. While the name Chai Latte remains, the pigments were refined to offer a softer and more modern finish that enhances the eyes with a natural, sophisticated glow. A helpful tip for achieving more visible impact with these neutral tones is to apply the shadows over a pigmented eye primer or a light layer of concealer to help the colors stand out against your skin tone. You can also try using a slightly damp brush when applying the deeper shades in the quad to intensify the color payoff and create the defined look you have enjoyed for so many years. To reduce single-use plastic and align with the preference for professional brushes, our new sleeker compact design focuses on providing more of the high-quality formula you love.

Regards,

Maybelline

Next: Hello! We are so sorry to hear about your experience with our Expert Wear eyeshadow and the frustration of not finding an applicator in your latest purchase. We understand how disappointing it feels when a long-time favorite changes, and we've passed your honest feedback along to our team for future consideration. Our versatile shadows are currently designed to be applied easily with your fingertips or a makeup brush to achieve your desired look. We truly appreciate your years of support and hope this helps! XO

Regards,

Consumer Care Center

Hey there, we appreciate you sharing your experience with our Expert Wear Eyeshadow. Your comments regarding the size of the eyeshadow has been passed along to our Product Development Team. We hear you regarding the applicator! We've made a purposeful, conscious choice to update our packaging, no longer including an applicator, as part of our commitment to a more sustainable and greener beauty future. We're dedicated to reducing waste, and this change helps us shine a little brighter for the planet.

Regards,

Consumer Care Center

Hello! We truly appreciate you reaching out about our Expert Wear Eyeshadow Quads. We completely understand that finding the applicator missing can be a bit unexpected, and your feedback is incredibly valuable to us. We've already shared your interest in seeing them return directly with our product development team for their consideration. The great news is, these beautiful shadows are designed to deliver a stunning eye look effortlessly, whether you prefer to use your fingertips or a favorite makeup brush! XO

Regards,

Maybelline

We hear your frustration and truly apologize for the disappointment. We understand that losing a convenient feature like a built-in applicator is a big change for a product you’ve used and loved. Your feedback is very important to us, and we will certainly share your comments with our product and design teams. We hope you'll give us another chance in the future, but we completely respect your honesty.

Regards,

Consumer Care Center