Customer reviews for Maybelline Expert Wear Eyeshadow Quads

Hello! We truly value your years of loyalty to our eyeshadows, and we hear your disappointment loud and clear regarding the decision to no longer include applicators, especially when you depend on that on-the-go convenience. While our packaging has been updated and no longer includes a sponge brush, our versatile shadows are designed to be applied easily with your fingertips or a favorite makeup brush. We have shared your valuable feedback about the importance of portable convenience directly with our team for future consideration, and we hope we can keep earning your trust. XO

Regards,

Maybelline

Hello! We truly value your many years of loyalty to our Expert Wear Eyeshadow Quads and hear your disappointment loud and clear. We understand how frustrating it is when a long-time favorite changes, and we are so sorry to hear that the removal of the applicator and a looser texture have made your application messy. We have shared your detailed comments regarding the packaging redesign and the formula's texture directly with our team for future consideration as we're always looking to improve. These shadows are currently designed to be applied effortlessly with your fingertips or a favorite makeup brush, and to help with any fallout, we suggest gently tapping your brush to remove any excess shadow before sweeping it onto well-prepped lids. We hope these tips help you get back to an effortless routine, and we truly hope we can earn back your trust! XO

Regards,

Consumer Care Center

Hey! We are so sorry to hear our Expert Wear Eyeshadow Quad in Autumn Coppers didn't deliver the beautiful, warm pigment and easy blending you’ve loved for years. We've passed your detailed feedback regarding the texture, blendability, and shade changes directly along to our team for future review. We want you to enjoy a flawless, comfortable look with every single swipe, and we hope you can find another Maybelline favorite that you absolutely love! XO

Regards,

Consumer Care Center

Hello! We're so sorry to hear about the experience you had with our Expert Wear Eyeshadow Quads. We'd like to speak with you directly. Please call us at 800-944-0730 and provide the case number 46780415. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!

Regards,

Consumer Care Center

Hello! We are so sorry to hear that your experience with our Expert Wear Eyeshadow Quads has changed after so many years of loyalty. We understand how disappointing it is when the colors and texture of a long-time favorite do not meet your expectations, and we have shared your valuable feedback with our team for future consideration. While formula updates can occur to bring the latest technology to our collections, we always recommend checking the ingredient list on the product packaging for the most up-to-date information. We truly hope you can find another Maybelline favorite to love! XO

Regards,

Consumer Care Center

Hello! We're so sorry to hear about the experience you had with our Expert Wear Eyeshadow Quads. We'd like to speak with you directly. Please call us at 800-944-0730 and provide the case number 46539283. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!

Regards,

LeCare

Hello! We are incredibly grateful for your decades of loyalty to Maybelline and specifically our Designer Chocolates quad. We truly hear your frustration regarding the decision to no longer include an applicator and we understand how disappointing it feels when a long-time favorite changes in a way that feels less convenient for you. Your feedback is being shared directly with our product development team for serious consideration as we never want our community to feel unheard or undervalued. We hope you can continue to achieve the stunning eye looks you love with a favorite makeup brush and that we can earn back your trust. XO

Regards,

Consumer Care Center

Hello Kmays1022! Thank you so much for sharing your feedback about the Expert Wear Eyeshadow Quad to us, as hearing from long-term users of our classic shades is truly essential. We recently updated the Expert Wear formula and color palette to provide a creamier, more blendable texture that resists fading for up to 12 hours of wear. While the name Chai Latte remains, the pigments were refined to offer a softer and more modern finish that enhances the eyes with a natural, sophisticated glow. A helpful tip for achieving more visible impact with these neutral tones is to apply the shadows over a pigmented eye primer or a light layer of concealer to help the colors stand out against your skin tone. You can also try using a slightly damp brush when applying the deeper shades in the quad to intensify the color payoff and create the defined look you have enjoyed for so many years. To reduce single-use plastic and align with the preference for professional brushes, our new sleeker compact design focuses on providing more of the high-quality formula you love.

Regards,

Maybelline