Customer reviews for Maybelline Full 'N Soft Waterproof Mascara

Hi there! We are incredibly grateful for your 27 years of amazing loyalty to our Full 'N Soft Washable Mascara. We are so sorry to hear that your recent purchases have been clumping and drying out much sooner than expected, and we have shared your experience directly with our quality and development teams for review. While formula updates can occur to bring the latest technology to our collections, we understand how disappointing it is when a lifelong favorite doesn't perform the way you expect. We truly value your long-time support and hope to get your lash look back to feeling absolutely sensational soon! XO

Regards,

Maybelline

Hello! Thank you so much for your feedback on our Full 'N Soft Washable Mascara. We are so sorry to hear that the latest formula isn't your favorite and that you're missing that soft, natural brown shade! We completely understand that for some complexions, a true black can feel a bit too harsh when you're going for a subtle, awake look. A deep, chocolatey brown mascara is such a great choice for daytime because it defines your lashes just as well as black while looking more natural in the light of day. Since brown formulas are often less pigmented, they tend to look a bit more effortless on the lashes. We've shared your interest in seeing this shade return with our team, and in the meantime, we invite you to explore our other brown mascara options here: https://tinyurl.com/y7346lzg

Regards,

Consumer Care Center

Hi there! We appreciate you sharing your thoughts on our Full N Soft Mascara. We understand how disappointing it can be when a favorite product is no longer available, and we apologize for any inconvenience this may cause. We frequently update our product offerings, and sometimes this means discontinuing certain shades or formulas. We'll be sure to forward your feedback to our team to let them know how much you miss the old brown shade!

Regards,

Consumer Care Center