Customer reviews for Maybelline Lash Sensational Washable Mascara

Hello Sunshine1219! Thank you for being a long-time fan of our Lash Sensational Washable Mascara and for sharing your feedback with us regarding both the mascara and your experience with our lip liners. We are very sorry to hear that your recent purchases are not meeting your expectations. We would love to gather more details and assist you further. Please contact us directly at 800-631-7358 (Monday–Friday, 9:00 AM – 5:30 PM EST) and have the products with you when you call so our team can review the details with you directly. You can provide case number 48313613 for reference. Thank you again for your honest feedback and your long-time support!

Regards,

Maybelline

Hi Brosie! We are so sorry to hear that your most recent purchase of your go-to mascara has been transferring to your eyelids, especially since you've loved and relied on it for so long! We would be happy to help. Please contact us directly at 1-800-944-0730, Monday through Friday, 10 AM to 5 PM EST. Provide the reference case number 48273105 and please have the product on hand when you call so we can review it together. We look forward to hearing from you!

Regards,

Maybelline

Hi Justcuriois! We are so sorry to hear that your experience with our Lash Sensational Washable mascara didn't meet your expectations, especially regarding the formula texture and transferring. We completely understand your disappointment, especially when using a trusted favorite product. While occasionally formulas may be updated, we have not noted any changes with this specific product at this time. To help us investigate this and gather more details, please contact our team at 1-800-944-0730, Monday through Friday, 10:00 AM to 5:00 PM EST. Kindly have the product with you when you call so we can collect the necessary batch and product details to assist you further. Please provide the agent answering your call with the case number 48149363 for reference. We look forward to hearing from you!

Regards,

Maybelline

Hello! Thank you for your incredible, long-time loyalty to our Lash Sensational Washable Mascara. We are so sorry to hear that you've experienced transfer on your eyelids and that the formula isn't performing the way you've always loved. While formula updates can occasionally occur as we bring the latest technology to our collections, we take your feedback seriously and have shared your comments directly with our team. To help prevent transfer and keep your look locked in place all day, we suggest checking out the waterproof version of Lash Sensational. We truly value your years of support and hope you give our waterproof formula a try to keep those lashes looking sensational! XO

Regards,

Maybelline

Hi there! We completely understand your frustration—having a longtime favorite product change is never easy, especially when it results in unexpected smudging and flaking. We truly value your loyalty, and we'll be sure to pass your honest feedback directly along to our product development team. If you'd ever like recommendations for another mascara that might work better for you, our team is always here to help!

Regards,

Maybelline

Hello! Thank you for being such a loyal fan of our Lash Sensational Washable Mascara since 2016. We are so sorry to hear that the recent formula didn't meet your expectations and caused smudging. We have shared your feedback with our team, and we highly recommend checking out our Lash Sensational Sky Tubes Tubing Mascara for that easy warm-water removal you love! XO

Regards,

Maybelline

Hi there! We are incredibly grateful for your decade of loyalty to our Lash Sensational Washable Mascara, and we are so sorry to hear that recent formula changes led to smudging and a more difficult removal process. We understand how frustrating it is when a long-time favorite doesn't perform the way you expect, and we have shared your detailed feedback directly with our quality and development teams for review. To help keep your look smudge-free throughout the day, we suggest trying our waterproof version of this favorite, and we invite you to explore our other mascara collections to help you discover a new holy grail. XO

Regards,

Maybelline

Hi there! We are so sorry to hear that your recent repurchase of our Lash Sensational Washable Mascara didn't deliver the beautiful lift you loved in the past. We know how disappointing it is when a trusted favorite doesn't perform the way you expect, and we have shared your experience with our team for future review. For a lighter application that keeps your lashes lifted, we suggest gently wiping any excess product off the wand before applying. We hope to help you get back to your favorite lash look soon! XO

Regards,

Consumer Care Center