Customer reviews for Olay Active Hydrating Cream Face Moisturizer, 2.0 fl oz

Thank you for your feedback on Olay Active Hydrating Cream Face Moisturizer. We appreciate your loyalty to our products. However, we are sorry to hear about your recent experience. Your report is unexpected and we will share your comments with our Health & Safety Team. We want you to know all of our products are thoroughly evaluated and proven to be safe and effective when used as directed. Yet, we still recognize that some consumers may have personal sensitivities which make them unable to tolerate a particular ingredient or formulation. If you haven’t already done so, we recommend that you discontinue using the product. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page to help our team learn more about your experience.

Regards,

Customer Care

Thank you for sharing your encounter with our Olay Active Hydrating Original Cream. While we're glad the product moisturized your skin, it is upsetting to hear that it seemed to peel under your makeup, and that you felt some burning. That's not the experience we want our consumers to have and we're glad you brought this to us. We'll be sure to have this addressed with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. The product peeling may be a result of too much product being used. With your next moisturizer, we recommend using less than you normally would and try patting it into your skin instead of rubbing it in. We would like to assist you further. When you have the time, please write to us through our Contact Us page.

Regards,

Customer Care

Thank you for getting in touch about our Olay Active Hydrating Original Cream. We value a loyal consumer like yourself and it disappoints us to hear about your recent experience. What you've shared has been greatly unexpected and we're glad you brought this to us. Please be assured that we are handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please write to us through our Contact Us page so we may better assist you.

Regards,

Customer Care

Thank you for your feedback on Olay Active Hydrating Face Cream Moisturizer. We appreciate your loyalty to our products. However, we are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention.  We’d like you to know when we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we’ll be sure to share your comments on this with the rest of our team. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance.

Regards,

Customer Care

Thank you for getting in touch about our Olay Active Hydrating Original Cream. You long term loyalty to our product has been more than appreciated and we'd like to express how upsetting it is learning of your recent experience. What you've shared has been so unexpected as we wanted nothing but the best for all of our consumers. We're glad you brought this to our attention and we'll be sure to have this addressed with our Health and Safety team and the rest of our Olay team. Please know that safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend you discontinue from using the product if you haven't already done so. When you have the time, please write to us through our Contact Us page.

Regards,

Customer Care

Thank you for your feedback on Olay Active Hydrating Cream. We appreciate your loyalty to our products and we are sorry to hear you were dissatisfied with your recent purchase. We certainly expected you to get the same great benefits as you always have with the Olay Active Hydrating Cream. We will share you comments with the rest of the team. In the meantime, we would like to recommend using a little less of the moisturizer to see if that helps with the greasy feeling. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page to help our team learn more about your experience and we can provide product recommendations as well.

Regards,

Customer Care