Customer reviews for Olay Complete Lotion Moisturizer with SPF 30 Sensitive, 2.5 OZ

We hear your frustration with the change to Olay Complete Lightweight Lotion with SPF 30 Sensitive, Rev. While the product has a new name and refreshed artwork on the box and bottle, there was also a formula change. The previous name was Olay Complete UV365 Daily Moisturizer with SPF 30 Lotion - Sensitive. We understand how disappointing it can be when a longtime favorite changes, especially when you’ve found something that works so well for your skin. We’ll be sure to share your feedback with our team. So we can help you further, please call us at (800) 285-5170 when you have a moment.

Regards,

Customer Care

Thank you for taking the time for using our Olay Complete SPF 30. We're sorry to hear this was your experience, especially after enjoying Olay Complete for years and having such a positive experience with the SPF 15 version. We understand how disappointing it can be to look forward to increased sun protection only to find that the SPF 30 formula doesn't work well for your skin, and we truly hope you're feeling better. Please know that all our products are thoroughly evaluated to be safe when used as directed, but some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. For now, we ask that you continue to not use the product as we'd like to share your feedback and experience with our team, and help you with this. Please call us at (800) 652-9261.

Regards,

Customer Care

Thank you for taking the time for using our Olay Complete SPF 30. We're sorry to hear this was your experience, especially after enjoying Olay Complete for years and having such a positive experience with the SPF 15 version. We understand how disappointing it can be to look forward to increased sun protection only to find that the SPF 30 formula doesn't work well for your skin, and we truly hope you're feeling better. Please know that all our products are thoroughly evaluated to be safe when used as directed, but some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. For now, we ask that you continue to not use the product as we'd like to share your feedback and experience with our team, and help you with this. Please call us at (800) 652-9261.

Regards,

Customer Care

Thank you for getting in touch about our Olay Complete Moisturizer with SPF 30 for Sensitive Skin. We value your loyalty and would like to express our deepest of apologies for the news you've shared. That's not the kind of experience we want any of our consumers to have and we understand how frustrating this may have been for you. Please know that we will be addressing this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Regards,

Customer Care

Thank you for your feedback on Olay Complete Lotion Moisturizer, Sensitive, SPF 30. We appreciate your loyalty to our products. However, we are sorry to hear about your experience. Your report is unexpected and we will share your comments with our Health & Safety Team. We want you to know all of our products are thoroughly evaluated and proven to be safe and effective when used as directed. Yet, we still recognize that some consumers may have personal sensitivities which make them unable to tolerate a particular ingredient or formulation. If you haven’t already done so, we recommend that you discontinue using the product. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page to help our team learn more about your experience.

Regards,

Customer Care

Thank you for providing feedback on our Olay Complete Moisturizer with SPF 30 for Sensitive Skin. Your loyalty to our product has been greatly appreciated and we'd like to express how sorry we are hearing about your recent experience. What you've shared has been devastatingly unexpected and we can only imagine how upsetting this may have been for you. Please know that we will be handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Regards,

Customer Care

Thank you for getting in touch about our Olay Complete Daily Moisturizer with SPF 30 for Sensitive Skin. Your loyalty has been greatly appreciated and we'd like to express how disappointing it is hearing of your more recent experience. What you've shared has been devastatingly unexpected and we can only imagine how upsetting this may have been for you. Please know that we will be handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Regards,

Customer Care