Customer reviews for Pantene Pro-V Miracle Repair Keratin & Vitamin E Shampoo, 13.5 OZ

Thank you for your feedback on Pantene Miracle Bond Repair Shampoo. We are delighted to hear you find the scent pleasant. However, we are sorry to hear about your overall experience. Your report is unexpected and we will share your comments with the rest of our team. We understand how important it is to address your worries, and we want to provide you with accurate information and reassurance. Firstly, it's important to know that losing between 50 and 100 hairs a day is considered normal. There are various factors that can contribute to significant hair loss. If you're experiencing extensive hair loss, we strongly recommend speaking to your doctor who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. We understand that your hair is important to you, and we want to support you in finding the best solution for your concerns. Seeking professional advice from a doctor will provide you with the most accurate evaluation and recommendations tailored to your specific situation. Please feel free to call us at (800) 945-7768 or email us through our Contact Us page for further assistance.  

Regards,

Customer Care

Thank you for taking the time to share your feedback about our Pantene Miracle Bond Repair Shampoo. We truly regret to hear about your experience and would love to assist you further. Please know that this is not the kind of experience we want for our customers. We want to assure you that we are passing this information along to our Quality Assurance Team and the rest of the Pantene staff. While every ingredient in our products is thoroughly assessed for safety and effectiveness when used as intended, we understand that some individuals may have specific sensitivities to certain ingredients or formulations. We recommend discontinuing the use of the product and reaching out to us for further assistance. It’s worth noting that there are a variety of reasons why hair may feel unclean. It could be due to using too much product or perhaps using one that is too moisturizing for your particular hair type. You might want to try reducing the amount of product you're applying to see if that makes a difference. Alternatively, consider using the conditioner every other wash or even every third wash. If problems persist, you could look into switching to a conditioner with less moisturizing properties. Also, keep in mind that hair can feel dry if it isn't receiving proper conditioning. Make sure to let the conditioner sit on your hair for at least 5 minutes before rinsing, and apply extra product to the ends, as they typically don't receive as much natural oil from the scalp. You could also try incorporating a conditioning treatment or a leave-in conditioner for extra moisture. We would love the chance to discuss your experience personally and help you find the right product for your needs. Whenever you have a moment, please give us a call at (800) 945-7768 or drop us an email through the Contact Us page on our website.

Regards,

Customer Care