Customer reviews for Puffs Ultra Soft Family Size Facial Tissues, 1 Box

Thanks for sharing your feedback. We’re sorry to hear your experience with Puffs Ultra Soft was so frustrating — especially since switching from Kleenex was accidental. White residue on your face is absolutely not what a facial tissue should leave behind, and your reaction makes complete sense. When a product sheds or leaves visible fibers, it feels unusable, and it’s understandable that you’d decide to throw out the extra box and return to the brand you trust. Your comment clearly shows this tissue didn’t meet your expectations for softness or cleanliness.

Regards,

Customer Care

Thanks for sharing your feedback. We’re sorry to hear your Puffs Ultra Soft long box felt disappointing — especially with the bottom 5 tissues folded in half to make the box look full. That would definitely come across as cheap, and your reaction makes sense. When you buy a 124‑count box, you expect every tissue to be the same quality and size, not a handful that feel like fillers.

Regards,

Customer Care

Thank you for sharing your experience with us. We’re really sorry to hear that your Puffs Ultra Soft is falling apart in your nose and leaving behind little pieces of tissue. That’s absolutely not the experience we want you to have, and it’s understandable that this would be frustrating — especially if it happens every time you use it. Puffs Ultra Soft is designed to be gentle and hold together well, so what you’re describing suggests the tissue may not be performing the way it should. Feedback like yours helps us identify when something isn’t meeting expectations, and we appreciate you taking the time to let us know. We’d like to learn more and help make this right. You can reach our Puffs team at 1‑800‑777‑1410, where they can gather details from your specific box.

Regards,

Customer Care

Thank you for sharing your feedback with us. We’re sorry to hear that your Puffs Ultra Soft tissues are ripping easily, the plies are separating, and the softness and strength you’ve relied on in the past just aren’t there anymore. When a product you’ve used for years suddenly feels weaker, sheds bits of tissue, and doesn’t hold up — especially around the eyes and nose — it’s frustrating, and it’s not the experience we want you to have. Changes like plies separating, easy tearing, or fluff left behind usually point to a manufacturing‑batch issue, where the layers weren’t bonded or pressed correctly. Even small variations in production can make the tissue feel less soft and much less durable. We’d like to look into this further and help make it right. Please reach out to our Puffs team at 1‑800‑777‑8337, where they can gather details from your specific box.

Regards,

Customer Care