Customer reviews for Vichy Purete Thermale 3-in-1 One Step Face Wash and Makeup Remover

Hello! Thank you for being a longtime Vichy customer and for sharing this detailed feedback. We’re truly sorry to hear that the current Pureté Thermale 3-in-1 Face Cleanser did not provide the creamy, comfortable cleansing experience you had come to expect. We understand how disappointing it is when a product you have trusted for years no longer feels the same—especially when you noticed reduced makeup removal, a thinner texture, dryness, and discomfort around the eye area. Your experience is important to us, and we would appreciate the opportunity to learn more and assist you directly. Please discontinue use if the product is causing stinging, and call our Customer Care team at 1-877-378-4249 and provide REF# 47565199 when calling. Please have the product available when you call, including its lot number, so the team can best support you. We value your loyalty to Vichy and sincerely hope we can help restore your confidence in our products.

Regards,

Consumer Care Center

Thank you for sharing your feedback. We’re so pleased to hear you appreciate the fragrance-free formula of Pureté Thermale 3-in-1 Face Cleanser. We’re sorry, however, that it did not deliver the level of cleansing performance you were hoping for, especially around the eye area. Your comments are truly valuable to us, as we are always striving to create products that combine comfort, efficacy, and a luxurious experience. We appreciate you taking the time to share your experience, and we will be sure to pass your feedback along to our team.

Regards,

Consumer Care Center