Sign In and Account FAQs

Your User ID is your email address. To reset your password please submit the following information. Passwords must be between 8 and 64 characters, must include 1 number and 1 letter and can't be your username or easily guessed words, like 'password'.

If you have forgotten your email address, please contact Customer Care at 1-888-607-4CVS (4287). To retrieve your password, use our Forgot Password page. Enter your email address and click the Continue button to generate an email to reset the password. Please click on the link within this email. You will then need to provide the correct answer to the security question you entered when you created your account. Next, create and confirm a new password. Your old password will no longer be valid. For security reasons, your password can't be the same as the previous 8 passwords

You do not need to create a new account. Simply update your email preferences in account details and being using the new email address as your sign-in. Your password, order history and account information will remain the same

You can easily create an account online on the Create account page. On the Create an Account page you will be asked to enter and confirm your email address (which will serve as your User ID) and choose a password. Passwords must be between 8 and 64 characters, must include 1 number and 1 letter, can't be any of your last 8 passwords and can't be your username or easily guessed words, like 'password'.

You will also be asked for other personal information necessary to set up your account. Once you complete this process, your account is set up. However, in order to view your prescription records and take advantage of all the online tools available to you, you will need to sign up for Prescription Management

You can shop as a guest for nonprescription items. On the Create an Account page, click on the Skip Registration and Continue Checkout as a Guest link. We will collect shipping, billing and contact information for purposes of placing your order, but we will not save this information. You will need to reenter it next time you place an order

You have the opportunity to select Remember Me when you register an account or sign in to an existing account. When you opt in, you allow CVS.com® to provide you with a more personalized experience. If you check Remember Me, we'll:

• Greet you by first name
• Make it easier to sign in by pre-populating your username in the user field
• Show the number of refills and ExtraCare® deals you have available - even if you aren't signed in