Target Specialty

A specialty pharmacy is a provider of complex medications for complex health conditions. In addition to that, a specialty pharmacy also helps people manage their health. Medications handled by a specialty pharmacy may be:

• Injected or infused
• High-cost
• Have special delivery and storage requirements, such as refrigeration

Some of the benefits include, but are not limited to:

• Expert clinical care management and support
• Convenience in choosing where you'd like to pick up your medication (local pharmacy, home, doctor's office, etc.)
• Dedicated online and mobile tools to help you manage your prescriptions
• Refill reminders (text, email and/or phone)

No, there isn't an additional fee for using CVS Specialty. It is free of charge to all the patients with CVS Specialty medications at CVS Pharmacy to provide you the most comprehensive care

Yes, your privacy is one of our primary concerns. We make every attempt to make sure we are keeping your information secure and confidential.

CVS Specialty complies with all privacy laws and regulations, therefore protecting your personal health information. HIPAA authorizations are required for any other person who is approved to speak on your behalf

Yes, your local pharmacist is always available to answer any questions you may have. He or she will be able to tell you about the process for filling your CVS Specialty medication going forward. In addition, the Specialty Care Team is positioned to provide you with clinical expertise on your medication and condition

If you were filling a prescription at your local pharmacy, the first fill after your store transitioned to CVS Pharmacy would occur at your local pharmacy location. After that, your remaining refills will be managed by CVS Specialty.

If you are bringing a new prescription to your local pharmacy now that it has transitioned to CVS Pharmacy, CVS Specialty will manage your first fill and all the refills on that prescription

Once the CVS Specialty Care Team receives your prescription, they contact you over the phone. As part of the process, they will ask you how you would like to receive your medication. You can choose from the following options based on your convenience:

• Electing to have the medication shipped to your local CVS Pharmacy so you can pick it up there*
• Electing to have the medication shipped directly to your home, doctor's office or location of convenience via mail

You will work with the CVS Specialty Care Team for each refill, when they call you and decide where/when you'd like your medication. You could also call the phone number on your prescription/pill bottle, go online at CVSSpecialty.com or call customer service toll free: 1-800-237-2767.

*Delivery to store is excluded in AR, OK and WV

The CVS Specialty Care Team will discuss the date of the delivery with you. We offer several shipping options to ensure that you receive your medication on time.

Our Specialty Care Team will ensure that you have your medication when you need it. Some CVS Specialty medications require prior authorization due to cost and disease specifications which may need further review and conversations with your insurance company and/or prescriber. Our Specialty Care Team can initiate these conversations on your behalf to expedite the order

When your prescription is first sent to CVS Specialty, you will get a phone call within 48 hours from the Specialty Care Team who will discuss, in depth, the next steps with you

As part of the conversion from your local pharmacy to CVS Specialty, you should not need to obtain prior authorization from the doctor again

 If you would like to contact us by phone, please call us toll free at 1-800-237-2767.

We also offer self-service options for a variety of items, such as ordering a refill, making a payment, viewing your order history and many others (please refer to the digital options FAQs for more information). Please visit us at CVSSpecialty.com or download our CVS Specialty mobile application.

To download the app from the iTunes Store: https://itunes.apple.com/us/app/cvs-specialty/id944362852

To download the app from Google Play: https://play.google.com/store/apps/details?id=com.cvshealth.specialtyrx

Yes, please keep us informed of any changes that you feel could impact the medication you are taking

Please click the following link to be routed to our CVS Specialty website: CVSSpecialty.com

Yes, please keep us informed of any changes that you feel could impact the medication you are taking

 We would like to offer you the best online experience possible. CVS Specialty medications and conditions are often more complex. We have created a site that is dedicated to your CVS Specialty pharmacy needs. You can find this information at CVSSpecialty.com

No, unregistered users can:

• Research their condition
• Search for a local CVS Pharmacy location
• Find out more about CVS Specialty
• Make payments as a guest*
• Track a package as a guest*

* Must be opted in for Digital messaging. For more information or to opt in call 1-800-237-2767

Registering for online access makes it easy to manage your prescriptions. All your information is available to view in one place. Using our website or mobile app, you can refill prescriptions, choose whether to ship them to your home or a CVS Pharmacy, then track your shipments. You can also make one-time payments, set up repeating payments and view your order and payment history

Yes, we do. The mobile app allows you to:

• Refill online
• Manage your medications through reminders
• View CVS Pharmacy locations
• View order history

To download the app from the iTunes Store: https://itunes.apple.com/us/app/cvs-specialty/id944362852

To download the app from Google Play: https://play.google.com/store/apps/details?id=com.cvshealth.specialtyrx

You only need to provide your CVS Specialty information, create a password and confirm your identity (to protect your privacy). Once registered, you only need your email and password to sign in the next time

You must first be transitioned to the CVS Specialty before you can create an account online or in the mobile application. Once your first fill is being managed by the CVS Specialty Care Team, you can register online or on the mobile application and can begin receiving the self-service benefits they offer