Here's what CVS customers had to say about our changes
"The pharmacist on duty was extremely kind. With only 15 min before closing he waited for prescription to come in and filled for my sick daughter without complaint. Very thankful." -Joanna
"Many times I have to get prescriptions filled after dealing with a sick child with special needs. It is a very stressful time for me. However, her prescriptions are filled in a timely manner and the staff is always knowledgeable and kind no matter how busy it gets. The location on Lockwood blvd in Oviedo Fl is consistently superior and I will make the drive any day. I even saw a distraught woman today and the pharmacist was kind and compassionate trying to find a solution for her. I highly recommend this location." -Alissa
"I was super grateful to the pharmacist in the drive-thru who assisted me because I was exhausted having ben up all night with a sick child and in my pajamas and needed some children’s Mucinex and she was kind enough to get it for me even though they didn’t store that particular medication behind the counter. I really appreciated her just taking an extra moment out of her day to help me. A week later, and I still remember her kindness." -Ashleigh
"They were very kind & immediately filled an antibiotic script for my daughter who has a double ear infection that is impacting her hearing. I know they are busy and have other customers to help also, especially before an impending tropical storm is expected in our area so I’m sure others are tryin to get their scripts filled. I myself am also sick, so this mama greatly appreciated not having to run back & forth to pick up the medicine later in the day." - Candice
"I love this CVS location. Staff is super helpful for this busy mom. From getting me OTC items along with my Rx to making sure my rxs are automatically refilled just makes life easier." -Sherri
"I always have a great experience at CVS because their pharmacy is so convenient. I find the best beauty products here. They have my favorite products like perfume and hair shampoo here for a competitive price. The 24/7 buildings are amazing and help my busy schedule. Thank you for helping a busy mom improve her life." -Biviana
"Ed the pharmacist took one look at my sick daughter in the basket and my exhausted pregnant self and stopped what he was doing to fill her prescription immediately. He could have made us wait or even told me to come back the next day. I would have understood but that extra 5-ish minutes he took to get us on our way to getting better made a huge difference to this mom and I know that he didn’t have to do it. Hire more Ed-s! Retail pharmacy is HARD and you need special pharmacists to keep going." -Lauren
"Fast, efficient and friendly. Asked about my sick son and how he is feeling, even though they were super busy. Couldn’t ask for a better experience. Cheers!" -Manyroath
We're looking to amplify our customers' voices across our channels. Turn your feedback into a story to inspire shoppers just like you by filling out the story submission & consent form linked below.
We are taking action.
Thanks to your feedback, we are taking the following steps to further improve your CVS Pharmacy® experience.
Stay informed with the CVS Pharmacy app. Manage your prescriptions, schedule an immunization, and take advantage of deals through Buy Online, Pick-Up In Store or Same-Day Delivery options.
*Get your order today with CVS® Same-Day Delivery or FREE CVS Pickup - Shopping for things you need today just got easier. Visit CVS.com to try these services.
*Unlock value with ExtraCare! Save more with our Extra Big Deals and Pharmacy Rewards. Visit the ExtraCare website for more details.
Experience our customer-centric service culture; all retail colleagues have engaged in training focused on creating an excellent experience for you.
Helping our customers focus on their health and wellness goals. From innovations to streamlining our services, to new products in health, beauty and grocery - our focus is always on you.
Sincerely,
CVS Health Enterprise Consumer Experience
*FOR SAME DAY DELIVERY: Same-day delivery is available for retail orders with an eligible address. Minimum order total required for same-day delivery, and will be visible upon checkout. There is a fee for the service. Fees vary by store location and will be shown when you add products to your shopping cart. Not all items are eligible for same-day delivery. Restrictions include refrigerated items, like milk and eggs; age-restricted items; and some oversized/overweight items. Items are subject to availability. Visit CVS Same Day Delivery for details.
*FOR STORE PICKUP: In-store pickup is available at select CVS Pharmacy locations. There is no charge or order minimum for the service. Not all items are eligible for store pickup. Restrictions include refrigerated items, like milk and eggs; age restricted items; and some oversized/overweight items. Items are subject to availability. Visit CVS Store Pickup for details.
*FOR EXTRACARE PLUS: Membership is $5 per month or $48 annually plus any applicable taxes. Must have a valid ExtraCare card to enroll. Membership requires recurring charges to your payment card and automatically renews until canceled. To cancel, call 1-800-746-7287 no later than three days before the renewal date or cancel online anytime. No refunds for monthly or annual membership fees after the recurring charge is processed. Memberships cannot be canceled or refunded in store. Bonus rewards are promotional, have no cash value and are not redeemable for cash. 20% discount applies only to non-sale and non-promo items labeled CVS Health; exclusions apply. To enable certain digital, shipping and pharmacy delivery benefits, you must have a CVS account and complete your digital profile online. CVS.com shipping and same-day delivery are FREE for qualifying orders of at least $10 after the application of any coupons, rewards or discounts and before taxes are applied. FREE Rx delivery is available for qualifying prescription orders and health plans. Delivery times may vary. Most stores are eligible for delivery. Other exclusions apply. Visit ExtraCare Plus terms and conditions.
We're looking to amplify our customers' voices across our channels. Turn your feedback into a story to inspire shoppers just like you by filling out the story submission & consent form linked below.