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A shopper walks back to her car with her CVS pickup order.
A shopper walks back to her car with her CVS pickup order.

New! Order online and pick up at CVS®

Now get your everyday favorites and more without waiting in line. CVS pickup is convenient, hassle-free and ready in as little as 1 hour*. No order minimum.

Try pickup at select stores.

Shop now for pickup
A shopper walks back to her car with her CVS pickup order.

CVS in-store pickup is currently only available at select stores. Find a store!

How to order pickup at your local CVS.

Step 1:

Shop for your items on CVS.com®.

Step 2:

Select in-store pickup for your entire order or just the items you want right now.

Step 3:

Order and pay online. Your order will be ready in as little as one hour!

Step 4:

You’ll get an email alert when your order is ready.

Step 5:

Head to the store's checkout area and a colleague will help get your order. Enjoy!

A CVS colleague assists a shopper with her pickup order.
A CVS colleague assists a shopper with her pickup order.

Out of stock? We've got you covered.

When you opt into substitutions, our colleagues will find the best alternative if an item is out of stock.

A CVS colleague assists a shopper with her pickup order.

Pickup is coming to your area soon.

In the meantime, CVS.com® is available for delivery 24/7.

Shop online now

Order pickup at select CVS stores.

Find a store piloting pickup near you and place an order.

Locations near

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Image of Woman orders store pickup from her phone in the car

Frequently asked questions about CVS store pickup.

The in-store pickup program is currently only available in select stores. More locations will be added soon. Find out if CVS pickup is available in your neighborhood by entering your ZIP code on our home page.

You can get your order in as little as one hour. For same-day pickup, place an order 90 minutes before your store closes. Ordering later? We’ll have it waiting for you the next day. See local store hours.

For all pickup orders, we’ll email you when your order is ready.

Store pickup is always free! This is no charge or order minimum for store pickup. You'll receive the online price; online and in-store prices may differ.

Pickup service begins one hour after a store opens and ends one hour before a store closes. Store hours vary from location to location. See your local store hours before you head out the door.

Check your "Ready for pickup" email or the CVS app. You'll see instructions on where to go in your store. Your order will be available at checkout.

We will send you a "Ready for pickup" email when your order is ready. Head to the store's checkout and a colleague will help you.

Yes! An alternate person can pick up your order as long as they have this information: the name of the person on the order and the order number.

If an item in your order is out of stock, we can shop for something similar. Out-of-stock items will not be automatically substituted. You must opt into substitutions before you submit your pickup order. When you opt in, you may choose to substitute:

  1. All available items, or
  2. Each item, based on the backup options presented.

Store colleagues will always search for an appropriate substitution of equal value. You'll never be charged more than your original order. Always check an item's list of ingredients and make sure the substitution is right for you before placing an order.*

If you are not happy with your substitution, you may return the item to the store.

Not all items are available for substitution. If a substitution is not available, the item will be removed from your cart and you will not be charged.

We’ll hold your order for three days from the date your order is ready for pickup. If you don’t make it in by then, we’ll cancel the order and refund your method of payment. Your original payment could remain pending with your bank for up to 14 days, depending on your bank’s policies.

At this time, we currently don't allow pickup service for these things: refrigerated items, like milk and eggs; age-restricted items; and some oversized/overweight items. By limiting certain items, we can ensure you're having the best pickup experience.

Once you place your order, we’ll place a hold on your account for six days. Your item(s) will be held at the store for three days, starting from when you receive your “Ready for pickup” email. If you don’t make it in by then, we’ll cancel the order and refund your method of payment. Your original payment could remain pending with your bank for up to 14 days, depending on your bank’s policies.

Most new, unopened items purchased from CVS Pharmacy® can be returned to any CVS Pharmacy store within 60 days of purchase for exchange or refund. Read our return policy.

Let's chat. You can reach us by email or phone. Email customercare@cvs.com or call 1-800-SHOP CVS (1-800-746-7287).

*for order pickup: Simply place your order online and we'll have it waiting for you at the store in as soon as one hour. Pickup service begins one hour after a store opens, and pickup service ends one hour before a store closes. All orders placed after the pickup service window will be ready for pick up the following day. Holidays may impact store pickup availability hours. CVS® reserves the right to limit the quantity of items ordered for pickup, as well as the days of the year and daily hours this service is offered. When your order is ready, you'll receive a "Ready for pickup" email (separate from your order confirmation email) with additional instructions. To pick up your order, go in the store’s checkout counter and ask a colleague for assistance. After picking up your order, we'll send a "Your order was picked up" confirmation email.

*for pricing and item eligibilty: Store pickup is available at select CVS Pharmacy® locations. There is no charge or order minimum for the service. You'll receive the online price; online and in-store prices may differ. Not all items are eligible for store pickup. Restrictions include refrigerated items, like milk and eggs; age restricted items; and some oversized/overweight items. At this time, you can only select one store per order. Because each CVS® store has a unique assortment of items, some items in your shopping basket may no longer be available if you change your pickup store. Items are subject to availability. You will not be charged should an item become unavailable or out of stock prior to pick up.

*for payment authorization: Once you place your order, we'll place a hold on your payment account for six days. Your item(s) will be held at the store for three days, starting from when you receive your "Ready for pickup" email. If you don’t make it in by then, we’ll cancel the order and refund your method of payment. However, your original payment could remain pending with your bank for up to 14 days, depending on your bank's policies. If you have any questions about your pickup order, please email customercare@cvs.com or call 1-800-SHOP CVS (1-800-746-7287). Have a question about returning a store item? Read our return policy.

*for item substitutions: CVS Pharmacy® may provide product information for your convenience in making an item substitution. The accuracy or completeness of such product information is not guaranteed and is subject to change without notice. You are solely responsible for evaluating and selecting substitutions and determining whether each substituted item is fit for a particular purpose and suitable for your use and method of application. Please read all labels, warnings, and directions before using or consuming an item.


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