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Privacy Policy

Effective Date: September 27, 2014.


For information about the privacy of patient health information, please review the
CVS/pharmacy
Notice of Privacy Practices.


At CVS.com, we are committed to ensuring your online privacy, and this guides every decision we make about how, where, and when to collect your personally identifiable information on our website. Our site meets stringent security and privacy standards for both e-commerce and personal information. We have provided this notice to describe the online information collection and use practices at CVS.com. This document describes the choices you can make about the way your information is collected and used. This privacy policy applies only to the information collected on CVS.com, and does not apply to any other information that CVS Caremark collects about you. If you have any questions or concerns about this statement, or about the way your information is collected and used, please call us toll-free at (888) 607-4287.


In some circumstances, CVS Caremark's use of your information will also be subject to the requirements of the Health Information Portability and Accountability Act (frequently referred to as 'HIPAA'). For example, when you are submitting information for prescription refills we are subject to the requirements of HIPAA. In those circumstances, the terms of CVS Caremark's HIPAA Notice of Privacy Practices will apply. If you have questions about which policy applies to information you have submitted, please do not hesitate to Contact Us, or call us toll-free at (888) 607-4287.


Any changes in our Privacy Policy will appear on this page so that you are aware of the data we collect and how we use it. If you register and provide us with a valid email address, we will notify you by email of any significant changes to this Privacy Policy. You will be given the opportunity to opt in to any significant new uses of personal information if that information was collected prior to the change in this policy. If you do not opt in to any significant new uses of your personal information, that information will continue to be governed by the policy in effect at the time your information was collected. If you do not register, we will not have your email address and cannot provide you with any notifications of Privacy Policy changes.

Our Privacy Guarantee

CVS.com is owned and operated by CVS Caremark. We are the sole owner of our customers' personally identifiable information. Your personally identifiable information is information that can be used to contact or identify you. Your name, home address, telephone number, and email address are examples of personally identifiable information. We do not sell, rent, loan or give your personal information to any non-affiliated third parties, except as described in this Policy. We may transfer your personal information to companies that perform services on our behalf or, if you opt in, to companies whom we believe may offer you related services or products that may be of interest to you. We notify businesses to which we transfer your personal information that the information was shared with us under this Privacy Policy. If you tell us that you do not wish to have this information used for further contact, we will remove you from our distribution list. With a customer's permission or if a customer chooses to use the services of our partners, we may pass certain personally identifiable information to partners. We may also share non-personally identifiable information with partners as, for example, with fulfillment house or other businesses that help us provide services to you. Please read more about the Use Of Information by Third Party Partners in this document.


Who May Use This Site

This Site is not intended or designed to attract users under the age of 13. We do not collect personally identifiable data from any person we know to be under the age of 13 and instruct users under 13 not to send us any information to this Site.


This Site is designed for users from the United States. Users from other countries are advised not to disclose personal information unless they consent to having their information used as set forth in this Site's Privacy Policy rather than under the law of user's home country. You transmit data to servers located in New York and Rhode Island subject to United States and New York law. You should not send any personal information to this Site unless you agree to be bound by this Privacy Policy and by United States and New York law.


We may link information collected from you through various means, including information collected automatically and through the use of cookies and Registered User information, with information we learn in our stores and from Registered Users. Our goal is to help offer you content, advertisements, products, and services that are most likely to appeal to you.


Personal Information Gathered by CVS.com

We want you to understand how any personally identifiable information you provide to us is collected and used. Your personally identifiable information is removed before collected information is passed to the database we use to generate reports. Thus, business reports created by a CVS.com analyst are based on aggregate information and do not identify a particular customer. We store your personally identifiable information in the following situations:


Pharmacy Services for Prescriptions Delivered to Your Door: If you order prescriptions for delivery to your door, your health care provider, prescription insurance information, and medical profile information will be stored in Your Account. When you order prescription medications, we ask a few brief questions about your medical history. State and national boards of pharmacy require that we ask you for this information, which is used by our pharmacists to ensure that your prescriptions are properly dispensed.


Payment (Billing) Information: For all orders prescription and nonprescription, we ask for credit card information.


For nonprescription orders, we will bill your credit card for nonprescription items and any applicable shipping and handling charges.


For prescription orders, we will bill your prescription insurance company for the cost of your medications, and charge your credit card your co-payment and any applicable shipping and handling charges. If you do not use prescription insurance, we will charge your credit card the cash price for the medication and any applicable shipping and handling charges.


Storage: If you choose to create an online account, we will store billing and shipping information as a convenience to you for future purchases, and we will store information about your prescription and nonprescription orders for order tracking and status retrieval purposes.


If you choose to Shop as a Guest, we will only store your billing, shipping and contact information until the order has shipped.


Contact Information: CVS Caremark collects personally identifiable information at CVS.com from web visitors who are interested in receiving services it offers, such as prescription services, e-mail alerts, newsletters, and other notifications. CVS Caremark works with third-party providers to provide specific services offered on CVS.com, and may collect personal information as part of the provision of those services.


Email and Newsletters: CVS Caremark collects personally identifiable information at CVS.com from web visitors who are interested in receiving services it offers, such as prescription services, email alerts, newsletters, and other notifications. CVS Caremark works with third-party providers to provide specific services offered on CVS.com, and may collect personal information as part of the provision of those services.


Information Use

Information you provide is used in order to respond to your request. For example, to fulfill your order or contact you with information about your order, to send you email alerts, or to send you newsletters. From time to time CVS Caremark requests information from users via surveys on CVS.com. Participation in these surveys is voluntary, and information collected as part of those surveys is used in compliance with this privacy policy.


In the event that CVS Caremark or some of our assets are sold or transferred or used as security or to the extent we engage in business negotiations with our business partners, the information collected on this Site may be transferred or shared with third parties as part of that transaction or negotiation. We may also provide information or provide access to information to any of our affiliated businesses or to our business partners or fulfillment houses.


If we are requested by law enforcement officials or judicial authorities to provide information on individuals, we may, without your consent, provide such information. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use or disclose personal information without your consent or court process.


We may use information you submit to investigate security breaches or otherwise cooperate with authorities pursuant to a legal matter. We may also remove personally identifiable information and use remaining data for historical, statistical or business planning purposes.


Use of Information by Third Party Partners

In order to provide you with content and services that match your interests, CVS/pharmacy and CVS.com have relationships with third party companies to provide technology, services, and/or content under CVS/pharmacy and CVS.com branding. We also provide off-site links that we feel may be of interest to our customers.


Some of the services we offer through partnerships require registration or subscription to make them function properly. You are under no obligation to provide your information to these partners of CVS.com.. You may choose not to share your information with such partners by not using that service or viewing that content. When you register or subscribe to use one of these services, the information you provide may be collected and saved by the partner.


Our partners may also use cookies on their sites. We are unable to control their use of cookies or how they manage the information they gather from these cookies. You should make every effort to read the individual privacy policies of our partners, and make your own informed decision about whether or not to continue to share your information with these partners based upon their privacy practices.


Links

CVS.com contains links to other websites not operated by CVS Caremark. These links are provided as a convenience and do not constitute an affiliation with, endorsement or sponsorship of the third parties that operate those websites. CVS Caremark is not responsible for the availability or reliability of the content of these third party websites. Any information you provide to those third parties is not subject to the terms of this privacy policy, and CVS Caremark is not responsible for the treatment of the information you provide to those third parties. We recommend that you review the privacy policy of that third party, and of any third party to whom you provide personally identifiable information online.


How We Keep Your Information Secure

We use state-of-the-art security measures to protect against the loss, misuse, and alteration of the information under our control. Specifically, we use Secure Socket Layer (SSL) technology for the areas of our site where we ask you to provide personally identifiable information. SSL technology provides for the safe transmission of personal information you give us because the information is encrypted. Encryption involves systematically scrambling numbers and letters so that if someone managed to intercept a packet of information, they would not be able to make sense of it. Although encryption slows the process of sending information across the Internet, it does provide better protection for your information.


You can tell you have entered a secured area when you look at the Universal Resource Locator (URL) in your browser's address bar and see that it has "https://" before the rest of the Web address. The "s" means that the page is hosted from a secured server. We use secured servers for our Registration/Membership and Sign In pages, Your Account pages, order processing pages, and special promotions. Unsecured pages have URLs that begin with "http://" (without the "s"). Most of our shopping aisles and health information areas are hosted from servers that do not use SSL. Since we do not collect personal information in these areas, using regular servers ensures a faster browsing experience.


You may on occasion encounter a standard warning that many browsers display when a visitor moves from a "secured" page to an "unsecured" page. When you encounter such a warning on our Web site, it usually means that you are moving from an "https://" to an "http://" page. If you see other browser warnings or error messages concerning the security of our site, please Contact Us. Include the specific wording you saw and where at CVS.com you encountered the message. Providing us with these details helps us to know if you have encountered a technical difficulty or a standard warning like the one described above.


If you use this site, you are responsible for maintaining the confidentiality of your access information and password and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your password.


We will ask that any third parties to whom we may transfer your information take comparable steps to protect that security.


Cookies

Like many other websites, we also collect information about site traffic and usage patterns through the use of cookies and Web server logs. Cookies are small computer files we transfer to your computer's hard drive. These small text files help us personalize content on our pages and provide programs like e-coupons. Your browser software can be set to reject or accept cookies. Instructions for resetting the browser are available in the Help section of most browsers.


Our use of cookies also allows us to collect and retain certain information about a website user, such as the type of Web browser used by our customer. This information is not linked to personally identifiable information about a particular individual or customer account, but it is collected from a particular computer as the user moves through a website.


Reviewing our Web server logs and our customers' use of our site helps us to statistically monitor how many people are using our site and for what purpose. Only authorized CVS.com personnel have access to the Web server logs, cookie utilization data, and purchase history information collected by us. These employees are held to strict confidentiality and security policies and procedures.


Fraudulent Sites, Spam & Phishing

Please be aware that there may be fraudulent websites that illegally use CVS logos, and other aspects of the CVS brand. CVS is in no way associated with any fraudulent websites. These sites may circulate their presence on the internet via spam email, or through fraudulent phishing practices.


These sites have not been authorized by CVS to use our name and we work aggressively to identify their source and have them shut down. If you are in receipt of this type of spam email, to help protect your privacy you should avoid replying to it or forwarding it to other people.


In addition to our official websites, CVS works with a number of third party partners that host websites and micro-sites that provide information and services to our customers. All legitimate sites can be accessed from one of our official sites: www.cvs.com, www.cvscaremark.com, www.caremark.com, and www.cvsphoto.com. If you ever have reason to question whether a website or an email is fraudulent, please contact us by phone at 888-607-4287 with your concerns.


Spyware

Spyware is a data collection technology that is downloaded to a consumer's personal computer which aids in gathering information about that person or organization without their knowledge. It can enter your computer as a software virus or as a result of installing a new program. It is used to gather information about your personal internet usage, monitor keyboard strokes or capture personal information for use by other parties.


CVS Caremark does not install any tracking software or spyware on your system, or collect personal information about you and your browsing habits. Any personally identifiable information gathered about users is with the consent of the user, and all possible uses for the data are outlined at the time the data is provided. We take the security of your personal information seriously, and work hard to maintain a safe and secure site for your use.


Your Consent

By registering and establishing an online account with CVS.com, you consent to the collection and use of the information detailed here.


We hope you'll agree to let us contact you with timely promotional offers. You can take yourself off our email list for promotional offers at any time by updating your Email Communications preference in your Account Profile in the My Account section.


You can request the removal or modification of your Personal Information by sending an email to the appropriate area under "Contact Us". You may also request that we not disclose your information. We will respond to accommodate your request in 30 days. It would be helpful to let us know the context in which you provided Personal Information.


Your Responsibility

By establishing a CVS.com account, you agree that it is your responsibility to:


• Authorize, monitor, and control access to and use of your CVS.com account, User ID and password.

• Promptly inform us of any need to deactivate a password or an account by calling Customer Care at (888)
 607-4287.


Contact Information

If you have any questions or concerns about this statement, or about the way your information is collected and used, please Contact Us or call us toll-free at (888) 607-4287.


If you have any questions about the content of this Privacy Policy, please contact the CVS Caremark Privacy Office at the following address:


CVS Caremark Corporation
1 CVS Drive
Woonsocket, R.I. 02895
(888) 607-4287

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