Help
At CVS/pharmacy we’re committed to the highest level of customer service. How can we help you? Click on a
topic to find answers to the most frequently asked questions, or enter a keyword in the Search field.
Most Popular Questions
Q. Why should I create a CVS.com account?
Answer
A. Creating an account transforms CVS.com into myCVS™. Along with a fully personalized experience, you’ll be able to manage your family’s prescriptions, enjoy full access to your ExtraCare Savings & Rewards, get exclusive email offers and much more — online and on the go.
To get started, go to the Create an Account page, enter and confirm your email address (which becomes your User ID), and choose a password. You’ll also be asked for information necessary to set up and protect your account.
As you set up your account, you can choose to:
Once you create your account, you can enhance it by:
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Q. Why don’t I see all my prescriptions on the Pharmacy home page?
Answer
A. The Available for Refill section on the Pharmacy home page lists up to three prescriptions and provides a total count of prescriptions available for refill. Select the Refill Prescriptions link to see all Available for Refill prescriptions in the Prescription Center.
If you don’t see any prescriptions, be sure that you have a CVS.com account with Prescription Management added. Then either Sign In or Sign Up for full online access to the prescriptions you fill at CVS/pharmacy.
Q. Why can’t I refill some of my prescriptions online?
Answer
A. If you’re trying to refill a prescription you’ve already filled online, there are a few reasons the checkbox might be grayed out. With the redesign Pharmacy, only prescriptions that can be refilled or renewed (no refills remaining or expired) can be submitted for refill or renewal. If it is too soon to refill the prescription, the checkbox will be grayed out until it’s time to fill. You will not be able to refill prescriptions that are on file or transferred out..
Q. How do I get my ExtraBucks® Rewards?
Answer
A.
You can get the rewards you earn in store or online. In the store, they'll print at the ExtraCare® Card Center or on your cash register receipt, wherever you scan your card first. To get them online, Create a CVS.com Account and link your ExtraCare card when prompted. Then sign in to your account and go to the My Savings & Rewards tab in ExtraCare to print your rewards. In many cases, you'll also have a choice to Send to Card.
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Q. How do I change and verify my ExtraCare® information?
Answer
A. To manage, view, update your profile information, and see your Savings & Rewards, Create a CVS.com Account and attach your ExtraCare card when prompted. Then sign in and go to the My Profile tab in ExtraCare.
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