Most Popular Questions
Mail Order Shipping Information
Shipping rates and delivery times
Our current delivery methods and rates are subject to change and various shipping policies and exceptions may apply to your order. Your shipping charges, including any applicable surcharges, will be clearly stated on the Verify Order page.
Order arrival varies depending on the type of items ordered, the type of shipping selected and, in some instances, the shipping destination. All shipments are subject to product availability. Orders placed on a weekend or holiday and orders placed after 12 pm ET might not ship until the next business day.
Nonprescription order shipping rates and delivery times
We ship nonprescription orders to all 48 contiguous U.S. states, and non-hazardous items to Alaska, Hawaii, Guam, American Samoa, Puerto Rico, the U.S. Virgin Islands and APO/FPO/DPO addresses.
Products eligible for 1–2 day shipping will be delivered in 1–2 business days if all items in your order meet the requirements for 1–2 day shipping. Orders placed on a weekend or holiday and orders placed after 12 pm ET might not ship until the next business day. Shipments to P.O. Box addresses are much more likely to be delayed. Wherever possible, a UPS deliverable street address should be provided.
*1–2 business days (for products noted as 1–2 day shipping eligible)
FREE shipping on all orders, all season long.
*All shipments are subject to product availability. Orders over 50 pounds will accrue an additional surcharge for every pound over 50 pounds.
Where we ship
We ship to the following:
- Any valid U.S. address (including P.O. boxes, with some exceptions)
- Orders containing non-hazardous items to Alaska, Hawaii, Guam, American Samoa, Puerto Rico, the U.S. Virgin Islands and to P.O. box and APO/FPO/DPO addresses.
How items are shipped
Most orders ship in discreet packaging and might arrive in more than one box. Incontinence products such as Poise, Depend and Tena (when ordered in full case quantity) are shipped in the original manufacturer carton.
Tracking your order
When you place your order online, we'll send you a shipping confirmation email containing a tracking number and a link to the package carrier's website so you can track your order. Please note that it can take 24–48 hours for the tracking number to appear.
Shipping policies and exceptions
Some items require special shipping and handling. In addition, some hazardous or regulated items may not be shipped to all locations. Refer to Hazardous or regulated items.
Hazardous or regulated items
Some nonprescription items cannot ship by air because they have the potential to interfere with flight safety. Orders containing hazardous or regulated items are not eligible for 1‐2 day shipping. These items must ship by ground within the 48 contiguous states; they cannot be shipped to Alaska, Hawaii, Guam, American Samoa, Puerto Rico, U.S. Virgin Islands and APO/FPO/DPO or P.O. box addresses. Examples of such items include aerosols, aerosol inhalers, and flammable, volatile or corrosive materials like rubbing alcohol, astringents, fragrances, nail polish and nail polish remover.
Surcharges based on shipping destination
There might be an additional shipping and handling surcharge to ship orders outside the 48 contiguous states, including to Alaska, Hawaii, Guam, U.S. Virgin Islands, American Samoa and Puerto Rico.
Surcharges for certain items
There might be an additional shipping and handling surcharge associated with particular items in your order. You'll be notified if any such charges apply to items in your order during checkout.