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Common Questions (FAQ)

Account questions

If you can't remember it, you can reset your password. You'll need to enter the email address you used to create your® account. Follow the link in the email we send and then answer your security question. You'll then be able to create a new password. Your old password will no longer be valid.
If you can't remember or no longer have access to the email address you used to create your account, call Customer Care at 1-833-287-5367.
To change your email or password, sign in to®, go to My Account and choose "Update sign in information."
It's possible that the email is getting flagged by your email's spam filter. Please check your email's spam folder. Additionally, the password reset email can sometimes take several minutes to reach your inbox.

Ordering questions

First, browse contact lenses to find the ones you want. To check out, you'll need to tell us your prescription, select your eye doctor and pay. If you don't already have a® account, you'll need to create one along the way. If you're having difficulty placing your order, you can call Customer Care for help at 1-833-287-5367.
For assistance in changing or canceling an order, call Customer Care at 1-833-287-5367.

Prescription questions

Yes, you must have a current contact lens prescription to place an order. You're required to enter your prescription and select your eye doctor before ordering. If you don't have a copy of your prescription to upload, we'll contact your eye doctor to obtain a copy of your prescription. Once we verify your prescription, we'll process and ship your order.
The details of your prescription can also be found on your contact lens box(es). If you don't have that available, do your best to enter the correct prescription information. We'll contact your eye doctor to obtain a copy of your prescription and verify it before processing and shipping your order.
Your prescription should have an expiration date on it. Most prescriptions are valid for one or two years, although it varies by state.
You don't have to, but uploading an image of your prescription will speed up the process of verifying your prescription and shipping your order.
At this time we cannot accept optical prescriptions from outside the United States.

Order status and shipping questions

To view your complete order history, including the status of current orders, go to My Optical Account. You must be signed in to access your account information.
Go to My Optical Account and open the order you're looking for. Use the "View invoice" link next to the order total to open the invoice. You can download or print the invoice from there.
It may take up to 48 hours to process your order. To speed up the prescription verification process, upload an image of your prescription when you place your order. We'll verify your prescription and ship your order as soon as possible.
We offer standard shipping (5–7 business days) for FREE. Next day shipping is available for $19.99.

Contact Lens Returns:

Free Return Shipping:

For Contact Lenses Purchased Online, we want to make returns easy for you. Regardless of reason for the return, you can return unused contact lenses with free shipping, as long as they are sealed in their original packaging - within 1 year of the shipping date. This policy excludes previous purchases and purchases made in the Optical Centers inside CVS Pharmacy.

How to make a return:
  • Contact your CVS Optical Customer Service Representative Team at 1-833-287-5367 to request a return shipping label and we will email it to you within the same day.
  • You will receive a UPS shipping label with instructions on how to package your product to prevent damage and directions on how to send back your return.
  • In order to return the product you must utilized the emailed return label with RMA number. All returns sent without the emailed return label will not be eligible for return and refund will not be applied.
  • Within five business days after receiving your return with the supplied return label, CVS Optical will inspect your return and apply a credit to the original payment method and/or send your requested replacement free of charge. Some credit cards may take up to 10 days for credit to apply to your account.

Glasses Returns:

  • Our glasses have a 1 year manufacture warranty which covers defects such as frame designs and ornaments coming loose, hinges, and more.
  • We also have the 60 Day Delight Guarantee which means with no-questions asked the customer can send back their frames for a full refund within 60 days of purchasing.
  • For any glasses returns please reach out at 1-833-287-5367
CVS Optical reserves the right to make changes to or terminate this offer at any time. Free shipping on contact Lenses typically take 5 to 7 business days depending on prescription verification.

Payment questions

Yes, contact lenses are FSA/HSA eligible. When placing an order, make sure to check the box at time of payment indicating you are using an FSA/HSA card.
We will charge your card when we verify your prescription and ship your order. If we can't verify your prescription, we will not ship your order and you will not be charged.

Product questions

Yes, we carry all of the major brands like Acuvue®, Soflens®, Air Optix Aqua®, Optima®, PureVision®, Focus® and Biomedics®. We also offer hard-to-find specialty items such as toric, colored, multifocal and disposable contact lenses.
No, due to federal and state laws and regulations, you need a prescription even for contact lenses with no prescription power.

The material provided on this site is for informational purposes only and does not constitute medical or optometric advice. The information provided is not intended for the diagnosis of medical condition and should not substitute for the advice of a qualified health provider.

Please make sure you get your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contact lenses. It's important to note that if you experience any pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional. WARNING: IF YOU ARE HAVING ANY UNEXPLAINED EYE DISCOMFORT, WATERING, VISION CHANGE, REDNESS, OR LIGHT SENSITIVITY, REMOVE YOUR LENSES IMMEDIATELY AND CONSULT YOUR EYE CARE PRACTITIONER BEFORE WEARING YOUR LENSES AGAIN.

*FOR FREE SHIPPING: Free standard shipping on contact lenses and glasses is 5 to 7 business days, depending on the prescription verification process.

*Disclaimer *FOR 25% OFF CONTACTS OFFER: Offer available only at Valid prescription required. Savings may be combined with eligible coupons, and other eligible offers. Savings may be combined with insurance, subject to plan restrictions, provided the insurance is not a Medicaid, Medicare, or other government funded plan. If combined with insurance, savings will be applied to amounts after insurance benefits are applied. Discounts will be automatically applied, based on eligibility, in your Basket. State restrictions may apply. Expires 12/30/2023. Terms of promotion subject to change. Free standard shipping on contact Lenses is 5-7 business days, depending on the prescription verification process.

*FOR GLASSES STARTING AT $79: Includes Custom Single Vision, impact-resistant lenses with select frame purchase. Additional upgrades/charges available, includes, but not limited to, progressive, premium antireflective coating, Transitions® Signature8, Polarized and Blue Filter lenses. Not valid on CR39, 1.67, digital, bifocals, or trifocal lenses, or mirror and gradient tints. Polarized lenses limited to solid colors. Valid prescription required. Cannot be combined with other offers. Does not apply to individuals using insurance including Medicaid or Medicare. Excludes prior purchases. Expires December 31, 2023.