DOT Physical Exams in Carlsbad, CA at CVS MinuteClinic

How would you rate the cleanliness and appearance of our clinic?

I felt that I was carefully listened to and shown respect.

I felt health matters were explained in a way that was easy to understand (i.e., after-visit care, taking medications, addressing my health problems or concerns).

Overall rating for my clinic visit with this practitioner

I have been going to CVS for Covid testing for the entire duration of the pandemic, and have never had a bad experience at the 10+ CVS' I've visited to get tested. This particular CVS relocated their Covid testing to the inside of the store from the typical outside/behind store/drive through set-up. It was quite unclear that the Covid testing was moved inside the store, as they had a small 8 &1/2"x11" paper stating the covid testing moved to the "Minute Clinic", which I assumed maintained to be the portable trailer they still have present outside the store. After 15 minutes of waiting outside the booth, I entered the store in hopes I could understand the small snafu. When I enter and discover the Minute clinic was in fact inside the store, the nurse was completely surly, coarse, and dismissive. She didn't even attempt to listen to my reasoning behind being late for the test, which I believed to be a valid confusion. Regardless of if I'm 5 minutes or 15 minutes late, her demeanor was completely uncalled for and unprofessional. To not even have a simple conversation with me? To not even attempt to hear a customer in need out? Absolutely unacceptable.

How would you rate the cleanliness and appearance of our clinic?

I felt that I was carefully listened to and shown respect.

this place is so unorganised. the lady looks at you ,like she has no clue what your saying..

I felt health matters were explained in a way that was easy to understand (i.e., after-visit care, taking medications, addressing my health problems or concerns).

wouldnt even help me

Overall rating for my clinic visit with this practitioner