Close
Close
Close
Close
Close

Store Pickup

Save time!
Order online.
Pick up in store.*

Place orders here for the items you need.

Everything will be ready to pick up in as little as 1 hour.**
It's a free service with no minimum!

Want to order additional items with a refill?

  • Order your prescription online. Then select the Shop Now button on the confirmation page.
  • Shop CVS.com® and order items labeled "Pick Up In Store."
  • We'll let you know when your order is ready. Pick it up at the pharmacy or drive thru.
Refill Now

Ready to shop?

  • Go to the top of this page and choose a myCVS® store.
  • Shop CVS.com® and order items labeled "Pick Up In Store."
  • We'll let you know when your order is ready. Pick it up at the "Online Orders" register at the front.
Shop Now

Frequently Asked Questions + Expand All

How does Pick Up In Store work?

Three easy steps:

  1. Shop CVS.com® and select from thousands of items labeled "Pick Up In Store."
  2. Add "Pick Up In Store" items to your basket and complete your online order. You will receive a confirmation email containing order details and pickup instructions.
  3. Go to the designated checkout counter of the selected myCVS® store and pick up your order.
Is the store pickup option available at my local CVS/pharmacy® store?

Currently, store pickup is only available at select stores in the following states:

  • California
  • Massachusetts
  • New Jersey
  • New York
  • Texas
Can I order prescription refills with my store pickup order?

Pharmacy refill orders can be placed online, followed by a store pickup order. You can pick up both orders together at the Pharmacy. Look for the Shop Now link on your Refill Confirmation page.

How long will it take before my order is ready?
  • Your order can be picked up at the designated checkout counter of the selected myCVS® store in as little as 1 hour and will be held for 2 days.
  • Orders placed while store is closed, or within 1 hour of closing, will be ready for pickup 1 hour after the store reopens.
What do I need to pick up my order?

Government-issued picture identification. If possible, bring your order confirmation email also. Expired IDs will not be accepted.

Can I have someone else pick up my order?

Yes. Simply list that person's name during online checkout. That person will also have to show valid government-issued picture identification.

How long will my order be held for pickup?

Two days from the time of submission. If the order is not picked up within the hold time, your order will be canceled and returned to stock. You will not be billed for the order.

Can I change my pickup store after I've placed my order?

Unfortunately, you will not be able to change your pickup location. You can only pick up at the store you originally selected.

How will I know if there is an issue with my order?

A store associate will contact you through the contact information you provided.

What is the minimum purchase amount for a store pickup order?

There is no minimum purchase amount.

When will my credit card be charged?

A pending authorization hold is put on the credit card once the order has been submitted. The credit card will be billed once the order is picked up. If the order is not picked up within two days, your order will be canceled and returned to stock. You will not be billed for the order.

Can I redeem manufacturers' coupons, promo codes, or ExtraCare® offers on store pickup items?

Only eligible online discounts, promo codes, or ExtraBucks® Rewards can be used towards your online orders placed through CVS.com®. Manufacturers' coupons and all other ExtraCare offers cannot be redeemed on orders placed through CVS.com, including store pickup items. Customers must enter their ExtraCare® card number during online checkout to earn 2% back in Quarterly ExtraBucks Rewards.

Will I earn Quarterly ExtraBucks® Rewards through the ExtraCare® program on store pickup orders?

Yes, if you use your ExtraCare card during checkout on CVS.com®

Can my ExtraCare® card be scanned at the time of pickup to earn rewards if it was not provided during the checkout process?

Unfortunately, no. The ExtraCare card must be entered at the time of checkout on CVS.com® in order to receive credit for the purchase.

Where is my receipt?

You'll receive a paper receipt from the CVS/pharmacy® cashier at pickup.

What if I want to cancel my store pickup order?

Please call the CVS/pharmacy® store where the order was filled.

Can I order photo products with my store pickup order?

No. Photo orders must be placed separately.

Do I have to create a CVS.com® account to place a store pickup order?

No. A CVS.com account is not required.

*Available in select stores and on select items only.

**Orders placed while store is closed, or within 1 hour of closing, will be ready for pickup 1 hour after the store reopens.


Follow us
1-800-679-9691 | Contact Us | Feedback
Terms of Use | Privacy Policy
© Copyright 1999 - 2015 CVS.com
Close