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Email ExtraCare® Customer Service

Please fill out all of the required information below. We will respond within five business days. For immediate assistance, call Customer Service at
1-800-SHOP-CVS (1-800-746-7287) Monday - Friday 8:30 AM - 7:00 PM ET. Closed major holidays.

In order to protect your privacy, CVS/pharmacy cannot discuss any type of personal health information through email. Should it be important to discuss personal health information with you, one of our representatives will contact you by phone. Please provide a phone number where you may be contacted if necessary. Otherwise, please contact Customer Service at 1-800-SHOP-CVS (1-800-746-7287).

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Customer Information

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  • View Back of Card
  • Phone Number Linked
    to ExtraCare Account
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Transaction Information View Example Receipt

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  • If you have a receipt, please enter the following information:

Description of Issue *

  • To protect your financial security, please do not enter any financial information in the notes. Should it be necessary to examine your purchase record(s), we will access that information by using your ExtraCare card (if you used it during your purchase) or by reviewing the information from the receipt. Please enter the appropriate information into one of those fields or contact Customer Service at 1-800-746-7287.



To complete your request, please type exactly what you see in the field below.


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