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Email CVS.com® and Mobile Customer Care

Please fill out all of the required information below. Please note that the response time will be delayed, as we continue to provide support to those impacted by COVID-19. We are experiencing high volume of inquiries, leading to longer than normal response times. For immediate assistance, call Customer Care at 1-888-607-4CVS (1-888-607-4287) Sunday - Saturday 8:30 AM - 7:00 PM ET. Closed major holidays.

In order to protect your privacy, CVS/pharmacy cannot discuss any type of personal health information through email. Should it be important to discuss personal health information with you, one of our representatives will contact you by phone. Please provide a phone number where you may be contacted if necessary. Otherwise, please contact CVS.com Customer Care at 1-888-607-4287.

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  • Contact Phone Number *
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If no answer is provided and we need to access your account, a seperate email will be sent with your security question to be answered.

Description of Issue *

  • To protect your financial security, please do not enter any financial information in the notes. Should it be necessary to examine your purchase record(s), we will access that information by using your ExtraCare card (if you used it during your purchase) or by reviewing the information from the receipt. Please enter the appropriate information into one of those fields or contact Customer Care at 1-888-607-4287.



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