Walk in Flu Shots in Tarpon Springs, FL at CVS MinuteClinic

How would you rate the cleanliness and appearance of our clinic?

I felt that I was carefully listened to and shown respect.

I felt health matters were explained in a way that was easy to understand (i.e., after-visit care, taking medications, addressing my health problems or concerns).

Overall rating for my clinic visit with this practitioner

How would you rate the cleanliness and appearance of our clinic?

Overall rating for my clinic visit with this practitioner

Did not look for a way to help, even with empty exam and waiting room

I felt health matters were explained in a way that was easy to understand (i.e., after-visit care, taking medications, addressing my health problems or concerns).

Poor policy to cancel appt after 5 mins.

I felt that I was carefully listened to and shown respect.

We had a 10:30 appt. We arrived to the parking lot 3 mins late and walked to kiosk between 10:34-10:37. I attempted to sign in at kiosk but I could not check in to the kiosk and was told my appt had been cancelled. I double checked my time on my cell and it was 10:37 by the time I had entered all data to check in. I assumed it was an error so I asked the adjacent pharmacy employee what I should do since I was here for my appointment but couldn???t sign in. She suggested we wait for the minute clinic staff person to open the door and let them know we were having difficulty. We waited approximately 10 more minutes before deciding to knock as we didn???t want to disturb if she was with a patient. By this time it is 10:45. The staff member comes out and informs us she won???t see us because it???s too late and that appt are cancelled if you don???t arrive within 5 mins of your appt time. There was no one else waiting and I assume the person before us hadn???t showed either. She insisted she had a 10:50 appt. She would not allow us to wait to see if her 10:50 didn???t arrive and see us then. She insisted she came out at 10:35 and didn???t see us and cancelled our appt. If that was true we literally missed her by 1 minute or less as I was carefully watching the clock as I knew I was 3-5 mins late and it???s not my habit to be behind. I left my job, drove an hour round trip to pick up my sick child and make the appt and she won???t see me over 4-6 mins late. The worst part is she had to have heard us struggling to log in and speaking to the pharmacy worker and just chose not to help us. All with nobody waiting and an empty exam room. I???ve been to many minute clinics which were wonderful but this was not the case today.