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The nurse practitioner didn’t check the previous visit summary and prescribed the exact same ear drop. The patient had mentioned it to her that he had the ear infection end of March or early April and he came to the same minute clinic. The NP said she couldn’t check or see. Later on we spoke to the customer service. The NP told the customer service first that she wasn’t able to see the previous medical records. Then said she didn’t think we had enough ear drop left from the last time and she was afraid the drop was expired and discarded. The ear drop is actually about 10ml. It was prescribed for the patient to do 5 drops a day for 7 days and it still has plenty left from the last time. And the suggested discarded date is in April 2027. She then prescribed Tylenol for pain but the patient claimed he had no pain in the ear and no fever. This is really concerning. We have always gone to the minute clinic for it’s convenience and location. But this incident just makes us feel uncomfortable and scared that the staffs are careless and unapologetic for mistakes.
The Provider helped my son the day of his appointment and she was great…I would definitely schedule her again. Very good bedside manor.
The doctor was amazing and so very helpful.
I felt very welcome and cared for! I could tell I was in good hands. Everyone was super friendly and kind.
Very comfortable and easy
Very good service. Very pleased. Took care of my issue
The provider was prompt and very helpful.
When my husband and I arrived, several people were on the scheduled waiting list. However, the actual visit with Providerle [...] went smoothly. He didn't rush us, and he provided good information about our Shingles vaccines.
Everyone was lovely to work with. Genuinely caring and listening.
Need urgent health care and need a clinic near you that fits your schedule? MinuteClinic®, located inside CVS Pharmacy® at 26265 NORTHWEST FREEWAY, CYPRESS, TX, 77429, offers high-quality care for the whole family. Whether you're dealing with a minor illness or needing preventive services, our board-certified providers are here to help.
We're available to help treat adults and children 18 months and older, with options for both in-person care and virtual visits. Our team is committed to delivering health care that works for your life:
Your MinuteClinic® in CYPRESS offers everyday health services for when you’re sick, need a checkup or want to stay on top of your health and wellness. Our most common health services
Allergies acting up? Seasonal allergy relief is just around the corner at your local MinuteClinic® inside CVS Pharmacy®. We’re here to help with personalized care and treatment options for seasonal allergy symptoms like sneezing, itchy eyes, nasal congestion and more:
Let MinuteClinic help you breathe easier this season. Schedule a visit today and
The Nurse Practitioner I saw was prompt, knowledgeable, and very personable. He even remembered me from my previous visit, which I really appreciated. I’m grateful that CVS has added this service to the pharmacy. It offers convenient, timely medical care when needed and has been more accessible and responsive than my primary care provider.