Ordering Your Prescriptions FAQs

If you want to pick up your new prescription at your local CVS/pharmacy you will need to bring the paper prescription to the store or have your health care provider call it in. However, you can order your prescription refills online for in-store pickup

To transfer a prescription, sign in to your account and click on Pharmacy. Then click on the Transfer Prescriptions button. The next page will ask you to enter your name, date of birth, phone number, current pharmacy name and phone number, and the prescription information. You will have the option of transferring a number of prescriptions or just one. Click Continue and choose a CVS/pharmacy where you want to pick it up. We will do the rest to process your transfer request

Once you've submitted a prescription refill request for in-store pickup, any changes you need to make are best done by phone to the CVS/pharmacy store where you requested the prescription be available for pickup

When you sign up for Prescription Management, you will automatically be notified when a generic equivalent becomes available. You will then be given the option to refill with a generic product or remain with your current prescription. In some cases, your doctor will have a medical reason why you need to stay with the brand he or she prescribed. In this instance, you will not be given the option for a generic equivalent

After placing your order, you should receive a confirmation email verifying that we received your order and are processing it. If you did not receive a confirmation email, we did not receive your order. From time to time, online orders do not go through. Failures could originate from the CVS.com® system, the store's system, or from your computer. We recommend that you print a copy of your online receipt for your records

In order to view and print your prescription history online, you will need to first sign up for Prescription Management. Completing this simple, one-time process will allow you to easily manage your prescriptions online, and access an array of online tools and services. Our online tools allow you to view and print your prescription records, find detailed information about your prescriptions, set up refill reminders, and link the prescription information of your children to your account. We encourage you to sign up for Prescription Management

Your prescription records are private information that should remain between you, your doctor and your pharmacist. In order to protect your privacy, we require a separate one-time, two-step authentication process so no one but you, or someone you trust, can view your prescription records. In order to view your prescription records and purchase your prescription medications with the click of a button, you will need to complete this verification process. To view your prescription records and purchase your prescription medications, sign up for Prescription Management now

You can view all the details of your prescription history online by completing a separate one-time, two-step verification process so no one but you, or someone you trust, can view your prescription records. To view your prescription records, sign up for Prescription Management now. If you have already completed this process, sign in to your account and click on Pharmacy. From the Pharmacy page, click on the View All Prescriptions button